Customer Service Representative Jobs in Leominster, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 116 Jobs
Lowell Rd Veterinary Center

Veterinary Customer Service Representative

Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...

Remote - Client Services Associate

  • Nashua, NH (21 miles from Leominster, MA)
  • 1 hour ago
  • Nashua, NH (21 miles from Leominster, MA)
  • 1 hour ago

Remote - Client Services Associate AO Garcia Agency Nashua, New Hampshire, United States, 03060 4 days ago Quick Job type Full-time Remote Quick Job description Experience in our industry is not...

Remote Work

Assistant Customer Service Manager - Front End

  • Spencer, MA (22 miles from Leominster, MA)
  • 5 hours ago
  • Spencer, MA (22 miles from Leominster, MA)
  • 5 hours ago

Assistant Customer Service Manager - Front End 2.0 2.0 out of 5 stars Spencer, MA 01562 Salary: $15.00- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and...

FT Customer Service Leader

  • Hudson, NH (24 miles from Leominster, MA)
  • 5 hours ago
  • Hudson, NH (24 miles from Leominster, MA)
  • 5 hours ago

Category/Area of Expertise: Retail Operations Job Requisition: 441468 Address: USA-NH-Hudson-77 Derry Road Store Code: Store 08183 Front End (5151650) Hannaford Supermarkets started out as a fresh...

Associate Customer Service Representative

  • Marlborough, MA (16 miles from Leominster, MA)
  • 19 hours ago
  • Marlborough, MA (16 miles from Leominster, MA)
  • 19 hours ago

Apply to be an Associate Customer Service Representative today! 9888222...

Customer Service Associate

  • Framingham, MA (22 miles from Leominster, MA)
  • 20 hours ago
  • Framingham, MA (22 miles from Leominster, MA)
  • 20 hours ago

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...

Customer Service Planner

  • North Grafton, MA (21 miles from Leominster, MA)
  • 1 day ago
  • North Grafton, MA (21 miles from Leominster, MA)
  • 1 day ago

Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment...

Member Service Representative, Littleton, MA, Part-time, Onsite

  • Littleton, MA (14 miles from Leominster, MA)
  • 1 day ago
  • Littleton, MA (14 miles from Leominster, MA)
  • 1 day ago

Schedule Monday-Wednesday 8.30-5.30 and Every Saturday 8.30-3.30 (30.5) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs,...

Retail Customer Service Associate Full Time

  • Hudson, NH (24 miles from Leominster, MA)
  • 1 day ago
  • Hudson, NH (24 miles from Leominster, MA)
  • 1 day ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a...

Retail Customer Service Associate Full Time

  • Hudson, MA (15 miles from Leominster, MA)
  • 1 day ago
  • Hudson, MA (15 miles from Leominster, MA)
  • 1 day ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Customer Service Representative

  • Gardner, MA (11 miles from Leominster, MA)
  • 2 days ago
  • Gardner, MA (11 miles from Leominster, MA)
  • 2 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Support Representative

  • Chelmsford, MA (21 miles from Leominster, MA)
  • 2 days ago
  • Chelmsford, MA (21 miles from Leominster, MA)
  • 2 days ago

Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....

Customer Support Representative

  • Chelmsford, MA (21 miles from Leominster, MA)
  • 2 days ago
  • Chelmsford, MA (21 miles from Leominster, MA)
  • 2 days ago

Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....

Customer Service/Sales ($16.00 an hour)

  • Marlborough, MA (16 miles from Leominster, MA)
  • 3 days ago
  • Marlborough, MA (16 miles from Leominster, MA)
  • 3 days ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service/Sales

  • Auburn, MA (23 miles from Leominster, MA)
  • 3 days ago
  • Auburn, MA (23 miles from Leominster, MA)
  • 3 days ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Demographic Data for Leominster, MA

Moving to Leominster, MA? Find some basic demographic data about Leominster, MA below.

Local
National
43,752
1,167
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Leominster, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Leominster, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Leominster, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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