Call Center Representative Jobs in Leominster, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Service Center / Call Center Representative
- IC Federal Credit Union
- Ayer, MA (10 miles from Leominster, MA)
- 17 hours ago
- Ayer, MA (10 miles from Leominster, MA)
- 17 hours ago
DESCRIPTIVE SUMMARY Reporting to the Service Center Manager, the Service Center Representative is responsible for providing exceptional support to credit union members and prospective members...
Hybrid- Montachusett Regional Transit Authority
- Leominster, MA
- 1 day ago
- Leominster, MA
- 1 day ago
Qualifications : High School Diploma or equivalent required Prior call center experience preferred Excellent listening and communication skills both written and verbal Must be able to maintain confidentiality...
In Person- Community Health Connections
- Fitchburg, MA (4 miles from Leominster, MA)
- 2 days ago
- Fitchburg, MA (4 miles from Leominster, MA)
- 2 days ago
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
In PersonAre you looking for a team-oriented customer service environment with the opportunity for stability and long-term growth? We are a rapidly growing provider of specialty equipment to consumers...
In PersonNon-Clinical - Administrative Call Center Agent
- Aya Healthcare corporate careers
- Worcester, MA (18 miles from Leominster, MA)
- 30+ days ago
- Worcester, MA (18 miles from Leominster, MA)
- 30+ days ago
Aya Healthcare has an immediate opening for a Travel Non-Clinical - Administrative Call Center Agent job in Worcester, Massachusetts paying $1442.00 to $1672.00 weekly. This is a 13-week contract...
In Person Contract- Renewal by Andersen | Esler Companies
- Framingham, MA (22 miles from Leominster, MA)
- 90+ days ago
- Framingham, MA (22 miles from Leominster, MA)
- 90+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
RemoteDemographic Data for Leominster, MA
Moving to Leominster, MA? Find some basic demographic data about Leominster, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Leominster, MA
Highest Education Level
Call Center Representatives in Leominster, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »