Call Center Representative Jobs in Leominster, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Call Center Representative

  • Worcester, MA (18 miles from Leominster, MA)
  • 1 day ago
  • Worcester, MA (18 miles from Leominster, MA)
  • 1 day ago

Essential Duties and Responsibilities: Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed....

Triage Specialist/ Call Center Specialist II, Crisis Services - FSW

  • Leominster, MA
  • 13 days ago
  • Leominster, MA
  • 13 days ago

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...

Customer Relations Associate: Part-Time

  • Berlin, MA (12 miles from Leominster, MA)
  • 22 days ago
  • Berlin, MA (12 miles from Leominster, MA)
  • 22 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Call Center Associate 2nd Shift

  • Northborough, MA (15 miles from Leominster, MA)
  • 25 days ago
  • Northborough, MA (15 miles from Leominster, MA)
  • 25 days ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote Work

Pharmacy Call Center Technician

  • North Billerica, MA (24 miles from Leominster, MA)
  • 30+ days ago
  • North Billerica, MA (24 miles from Leominster, MA)
  • 30+ days ago

Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...

Call Center Associate

  • Northborough, MA (15 miles from Leominster, MA)
  • 45+ days ago
  • Northborough, MA (15 miles from Leominster, MA)
  • 45+ days ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote Work

Proxy Call Center Representative

  • Worcester, MA (18 miles from Leominster, MA)
  • 45+ days ago
  • Worcester, MA (18 miles from Leominster, MA)
  • 45+ days ago

To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels....

Remote Work

SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem

  • Nashua, NH (21 miles from Leominster, MA)
  • 90+ days ago
  • Nashua, NH (21 miles from Leominster, MA)
  • 90+ days ago

Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...

Demographic Data for Leominster, MA

Moving to Leominster, MA? Find some basic demographic data about Leominster, MA below.

Local
National
43,752
1,167
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Udemy
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
FutureLearn
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Leominster, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Leominster, MA offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Leominster, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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