Customer Service Representative Jobs in Lawrence, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (13 miles from Lawrence, MA)
- 4 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (13 miles from Lawrence, MA)
- 4 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Customer Service Shift Manager
- Medford, MA (20 miles from Lawrence, MA)
- 19 days ago
- Medford, MA (20 miles from Lawrence, MA)
- 19 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Medford, MA Address: 3850 Mystic Valley Parkway Pay: $21 -...
- Boston, MA (24 miles from Lawrence, MA)
- 4 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 4 hours ago
Customer Assistant Part Time What you'll do Summary 12.75 - 13.65 per hour | 20 to 25 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at...
Customer Service Rep(03784) - 64 Staniford Street
- Boston, MA (24 miles from Lawrence, MA)
- 5 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 5 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.Additional InformationAll your information...
Somerville Loss Prevention Customer Service Associate II
- Winter Hill, MA (21 miles from Lawrence, MA)
- 5 hours ago
- Winter Hill, MA (21 miles from Lawrence, MA)
- 5 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...
Customer Service Rep(03225) - 725 Lafayette Rd
- Hampton, NH (22 miles from Lawrence, MA)
- 8 hours ago
- Hampton, NH (22 miles from Lawrence, MA)
- 8 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Loss Prevention Customer Service Associate II
- Boston, MA (24 miles from Lawrence, MA)
- 8 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 8 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Rep(03769) - 382 Main St
- Gloucester, MA (24 miles from Lawrence, MA)
- 8 hours ago
- Gloucester, MA (24 miles from Lawrence, MA)
- 8 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
- Chelsea, MA (22 miles from Lawrence, MA)
- 8 hours ago
- Chelsea, MA (22 miles from Lawrence, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Merrimack, NH (20 miles from Lawrence, MA)
- 8 hours ago
- Merrimack, NH (20 miles from Lawrence, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(03208) - 254 N. Broadway
- Salem, NH (7 miles from Lawrence, MA)
- 1 day ago
- Salem, NH (7 miles from Lawrence, MA)
- 1 day ago
Company Description Job Description Great things are happening at Domino's Pizza......and we are looking for exceptional people who want to be part of the best pizza delivery company in the world!...
Customer Service Rep/Pizza Maker (Hudson) - Starting at $14 per hour
- Hollis, NH (21 miles from Lawrence, MA)
- 1 day ago
- Hollis, NH (21 miles from Lawrence, MA)
- 1 day ago
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...
Customer Service Rep/Pizza Maker (S. Nashua) - Starting at $14 per hour
- Hollis, NH (21 miles from Lawrence, MA)
- 2 days ago
- Hollis, NH (21 miles from Lawrence, MA)
- 2 days ago
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...
- Boston, MA (24 miles from Lawrence, MA)
- 2 days ago
- Boston, MA (24 miles from Lawrence, MA)
- 2 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Demographic Data for Lawrence, MA
Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Lawrence, MA
Highest Education Level
Customer Service Representatives in Lawrence, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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