Customer Service Representative Jobs in Lawrence, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (9 miles from Lawrence, MA)
- 1 day ago
- Smyth Companies
- Wilmington, MA (9 miles from Lawrence, MA)
- 1 day ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
Customer Service Representative - PT
- East Boston, MA (24 miles from Lawrence, MA)
- 17 days ago
- East Boston, MA (24 miles from Lawrence, MA)
- 17 days ago
$18.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative - FT
- Manchester, NH (24 miles from Lawrence, MA)
- 19 days ago
- Manchester, NH (24 miles from Lawrence, MA)
- 19 days ago
$15.50/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Banking Customer Service Representative
- Wakefield, MA (14 miles from Lawrence, MA)
- 2 hours ago
- Wakefield, MA (14 miles from Lawrence, MA)
- 2 hours ago
Call Center experience preferred Service and sales background a plus Skills/Knowledge: Excellent written communication skills...
Customer Service Representative
- Lynn, MA (20 miles from Lawrence, MA)
- 2 hours ago
- Lynn, MA (20 miles from Lawrence, MA)
- 2 hours ago
Vaco Boston has partnered with our client to hire a Customer Service Representative to join their team!...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (20 miles from Lawrence, MA)
- 2 hours ago
- Lynn, MA (20 miles from Lawrence, MA)
- 2 hours ago
Call Center experience preferred but not required Strong technical aptitude and learning capabilities (will be using multiple systems and monitors) Proven previous job stability Skills and Knowledge...
- Boston, MA (24 miles from Lawrence, MA)
- 7 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 7 hours ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
Customer Service Representative - 1st Shift (Remote)
- Boston, MA (24 miles from Lawrence, MA)
- 8 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 8 hours ago
Work Flexibility: Remote Schedule: 1st Shift What you will do: As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications...
- Waltham, MA (21 miles from Lawrence, MA)
- 8 hours ago
- Waltham, MA (21 miles from Lawrence, MA)
- 8 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 430308 Address: USA-MA-Waltham-55 Russell Street Store Code: Store 08017 Front End (5151611) Hannaford Supermarkets started out as a...
Driver/Laborer/Customer Service
- Beverly, MA (18 miles from Lawrence, MA)
- 8 hours ago
- Beverly, MA (18 miles from Lawrence, MA)
- 8 hours ago
Job Available: Driver / Laborer / Customer Service \~ Beverly, MA 01915\~ Pay: \$20/Hour / Part-Time (20-35 Hours) The Ideal Candidate has theFollowing Qualifications: \~ Friendly Professional: Is...
- North Andover, MA (4 miles from Lawrence, MA)
- 8 hours ago
- North Andover, MA (4 miles from Lawrence, MA)
- 8 hours ago
Customer Service Specialist Customer Service North Andover, MA Full-Time $50,000 - 65,000 / Year Position Description *In office position working Monday-Friday* Shift Options: 4 days 8am-5pm and 1...
Retail Customer Service Associate Part Time
- Revere, MA (21 miles from Lawrence, MA)
- 9 hours ago
- Revere, MA (21 miles from Lawrence, MA)
- 9 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Service Rep(03748) - 1022 Massachsetts Ave
- Cambridge, MA (22 miles from Lawrence, MA)
- 11 hours ago
- Cambridge, MA (22 miles from Lawrence, MA)
- 11 hours ago
Company Description Job Description You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Brighton, MA (24 miles from Lawrence, MA)
- 12 hours ago
- Brighton, MA (24 miles from Lawrence, MA)
- 12 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Representative
- Boston, MA (24 miles from Lawrence, MA)
- 17 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 17 hours ago
Front Desk Customer Service Representative Location: Burnsville, MN Job Type: Full-time Contract-to-hire Pay: $18- $20/hr....
Demographic Data for Lawrence, MA
Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Lawrence, MA
Highest Education Level
Customer Service Representatives in Lawrence, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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