Customer Service Representative Jobs in Lawrence, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (13 miles from Lawrence, MA)
- 8 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (13 miles from Lawrence, MA)
- 8 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
- Manchester, NH (24 miles from Lawrence, MA)
- 8 hours ago
- Manchester, NH (24 miles from Lawrence, MA)
- 8 hours ago
About Us RCD Components is a premier manufacturer of resistors and a major supplier of capacitors, coils, and delay lines for the commercial, medical, military and aerospace industries. The...
- Lynn, MA (20 miles from Lawrence, MA)
- 8 hours ago
- Lynn, MA (20 miles from Lawrence, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Medford, MA (20 miles from Lawrence, MA)
- 8 hours ago
- Medford, MA (20 miles from Lawrence, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Reading, MA (12 miles from Lawrence, MA)
- 8 hours ago
- Reading, MA (12 miles from Lawrence, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Part Time Customer Service & Sales Associate
- Salem, NH (7 miles from Lawrence, MA)
- 17 hours ago
- Salem, NH (7 miles from Lawrence, MA)
- 17 hours ago
The Part Time Customer Service & Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to...
- Nashua, NH (15 miles from Lawrence, MA)
- 19 hours ago
- Nashua, NH (15 miles from Lawrence, MA)
- 19 hours ago
Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and...
Customer Service Representative- Dealer Photography
- Salem, MA (18 miles from Lawrence, MA)
- 19 hours ago
- Salem, MA (18 miles from Lawrence, MA)
- 19 hours ago
Dealer Specialties is looking for a Dealership Service Representative/Cosmetic Inspector to join our dynamic team. We offer a desirable work environment that allows you to work independently. We...
- Hudson, NH (13 miles from Lawrence, MA)
- 19 hours ago
- Hudson, NH (13 miles from Lawrence, MA)
- 19 hours ago
Hudson Veterinary Care is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your...
Geek Squad Customer Care Agent
- Danvers, MA (13 miles from Lawrence, MA)
- 19 hours ago
- Danvers, MA (13 miles from Lawrence, MA)
- 19 hours ago
As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability,...
Customer Service Representative
- Londonderry, NH (16 miles from Lawrence, MA)
- 1 day ago
- Londonderry, NH (16 miles from Lawrence, MA)
- 1 day ago
Customer Service Representative Ready to launch a rewarding career where youre more than just a number?...
Customer Service Representative
- Burlington, MA (14 miles from Lawrence, MA)
- 1 day ago
- Burlington, MA (14 miles from Lawrence, MA)
- 1 day ago
Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email...
Veterinary Client Service Representative
- Ayer, MA (23 miles from Lawrence, MA)
- 1 day ago
- Ayer, MA (23 miles from Lawrence, MA)
- 1 day ago
Ayer Animal Medical Center is in search of a full-time Veterinary Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes paid time off, 401k,...
Weighmaster/Customer Service Spec
- Salem, MA (18 miles from Lawrence, MA)
- 1 day ago
- Salem, MA (18 miles from Lawrence, MA)
- 1 day ago
Customer Service Representative: Answers telephone or greets customers at counter. Provides prompt and correct information about collections, rates, billing, and account status....
Customer Experience Specialist I
- Salem, MA (18 miles from Lawrence, MA)
- 1 day ago
- Salem, MA (18 miles from Lawrence, MA)
- 1 day ago
Qualifications: Mortgage and/or financial services call center experience is a plus. Bilingual Spanish is a plus....
Demographic Data for Lawrence, MA
Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lawrence, MA
Highest Education Level
Customer Service Representatives in Lawrence, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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