Call Center Representative Jobs in Lawrence, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 16 Jobs

IT Client Support Specialist

  • Somerville, MA (22 miles from Lawrence, MA)
  • 4 hours ago
  • Somerville, MA (22 miles from Lawrence, MA)
  • 4 hours ago

IT Client Support Specialist 08/25/2025 - 09/26/2025 (1 Month Contract. Possible Contract-to-Hire) Somerville, MA (onsite) 35 Hours per week Job Description: The IT Client Support Specialist is...

Client Support Specialist

  • Boston, MA (24 miles from Lawrence, MA)
  • 15 hours ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 15 hours ago

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...

Southern NH Health - Call Center Representative - Part time

  • Nashua, NH (15 miles from Lawrence, MA)
  • 5 days ago
  • Nashua, NH (15 miles from Lawrence, MA)
  • 5 days ago

About the Job: The Call Center Representative processes internal and external calls, directs visitors, and provides customer service to patients, providers, and staff at Southern New Hampshire Medical...

Southern NH Health System - Call Center Representative - Nashua Campus Call Center - Full Time

  • Nashua, NH (15 miles from Lawrence, MA)
  • 8 days ago
  • Nashua, NH (15 miles from Lawrence, MA)
  • 8 days ago

Come work at the best place to give and receive care! Job Description: The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. About the Job Processes all internal and...

Client Relations Specialist 15% Commission + Paid RealEstate Cours

  • Beverly, MA (18 miles from Lawrence, MA)
  • 11 days ago
  • Beverly, MA (18 miles from Lawrence, MA)
  • 11 days ago

Client Relations Specialist - 15% Commission + Paid RealEstate Cours (North Shore) Confidant RE image 1 of 1 compensation: commission starting at 15% employment type: job title: Client Relations...

Remote Work

Intake Call Center Representative

  • Boston, MA (24 miles from Lawrence, MA)
  • 13 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 13 days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

Call Center Representative

  • Salem, NH (7 miles from Lawrence, MA)
  • 15 days ago
  • Salem, NH (7 miles from Lawrence, MA)
  • 15 days ago

Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support...

Call Center Representative

  • Wilmington, MA (9 miles from Lawrence, MA)
  • 17 days ago
  • Wilmington, MA (9 miles from Lawrence, MA)
  • 17 days ago

Call Center Representative Job Locations US-MA-Wilmington Posted Date 2 days ago (7/31/2025 8:21 PM) Job ID 2025-3479 # of Openings 10 Pos....

Pharmacy Call Center Technician

  • Andover, MA (3 miles from Lawrence, MA)
  • 19 days ago
  • Andover, MA (3 miles from Lawrence, MA)
  • 19 days ago

Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...

Call Center Representative

  • Lawrence, MA
  • 23 days ago
  • Lawrence, MA
  • 23 days ago

We are seeking a full-time, 40-hour Call Center Representative to join our team!...

Medical Call Center Representative

  • Boston, MA (24 miles from Lawrence, MA)
  • 24 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 24 days ago

Apply Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities...

Call Center Operator

  • Boston, MA (24 miles from Lawrence, MA)
  • 29 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 29 days ago

Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....

Room Service Call Center Rep.

  • Newton, MA (24 miles from Lawrence, MA)
  • 30+ days ago
  • Newton, MA (24 miles from Lawrence, MA)
  • 30+ days ago

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance...

Call Center Representatives

  • Boston, MA (24 miles from Lawrence, MA)
  • 30+ days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 30+ days ago

We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity....

Call Center Agent (Part-Time)-1

  • Woburn, MA (14 miles from Lawrence, MA)
  • 45+ days ago
  • Woburn, MA (14 miles from Lawrence, MA)
  • 45+ days ago

Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...

Demographic Data for Lawrence, MA

Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.

Local
National
89,121
1,365
Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Lawrence, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lawrence, MA offer the following education background
High School or GED
32.7%
Bachelor's Degree
25.2%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lawrence, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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