Call Center Representative Jobs in Lawrence, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 27 Jobs

Call Center Rep - Elliot Call Center - Full Time Nights

SolutionHealth
Manchester, NH (24 miles from Lawrence, MA)
10 hours ago

Manchester, NH (24 miles from Lawrence, MA)
10 hours ago

Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Full Time 32 Hours a week Third Shift |...

In Person Full Time

Call Center Representative - Elliot Call Center - Part Time Weekends

SolutionHealth
Manchester, NH (24 miles from Lawrence, MA)
10 hours ago

Manchester, NH (24 miles from Lawrence, MA)
10 hours ago

Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 13 Hours a week | Week 1: Sunday...

In Person Part Time

Service Center / Call Center Representative

IC Federal Credit Union
Ayer, MA (23 miles from Lawrence, MA)
11 hours ago

Ayer, MA (23 miles from Lawrence, MA)
11 hours ago

DESCRIPTIVE SUMMARY Reporting to the Service Center Manager, the Service Center Representative is responsible for providing exceptional support to credit union members and prospective members...

Hybrid

Call Center Rep

Tufts Medical Center - Medicine
Boston, MA (24 miles from Lawrence, MA)
1 day ago

Boston, MA (24 miles from Lawrence, MA)
1 day ago

Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3....

In Person

Patient Access Rep - Call Center - Amesbury

Beth Israel Lahey Hospital
Cambridge, MA (22 miles from Lawrence, MA)
2 days ago

Cambridge, MA (22 miles from Lawrence, MA)
2 days ago

When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Call Center - Monday7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Wednesday7:30 am -...

In Person

Call Center Representative III

Trustmark
Boston, MA (24 miles from Lawrence, MA)
3 days ago

Boston, MA (24 miles from Lawrence, MA)
3 days ago

Jobs Boston, MA Call Center Representative III Trustmark Call Center Representative III Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....

In Person

Patient Scheduling Call Center Agent FT and PT

HCA Healthcare
Derry, NH (14 miles from Lawrence, MA)
4 days ago

Derry, NH (14 miles from Lawrence, MA)
4 days ago

The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...

Remote Part Time

Universal Member Contact Center Representative

St. Mary's Bank
Manchester, NH (24 miles from Lawrence, MA)
10 days ago

Manchester, NH (24 miles from Lawrence, MA)
10 days ago

Overview Under the direction of the Member Contact Center Supervisor, the Universal Member Contact Center Representative I is responsible for delivering exceptional customer service to our members...

In Person

Client Support Specialist

EBI Consulting
Burlington, MA (14 miles from Lawrence, MA)
12 days ago

Burlington, MA (14 miles from Lawrence, MA)
12 days ago

Description At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets....

In Person

Call Center Representative II

Trustmark
Boston, MA (24 miles from Lawrence, MA)
12 days ago

Boston, MA (24 miles from Lawrence, MA)
12 days ago

Jobs Boston, MA Call Center Representative II Trustmark Call Center Representative II Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....

In Person

Call Center Representative

Mass General Brigham Community Physician
Lawrence, MA
13 days ago

Lawrence, MA
13 days ago

No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Call Center Experience 0-1 year preferred or Foreign Language Experience 0-1 year preferred Knowledge, Skills...

In Person

Call Center Representative

Rockland Trust- Corporate & Call Center
Lowell, MA (8 miles from Lawrence, MA)
13 days ago

Lowell, MA (8 miles from Lawrence, MA)
13 days ago

Call Center Representative Lowell Job Description At Rockland Trust, we believe that each relationship matters. We take pride in the care and excellent service provided by our call center staff....

In Person

Call Center Representative - Elliot Call Center - Part Time

SolutionHealth
Manchester, NH (24 miles from Lawrence, MA)
13 days ago

Manchester, NH (24 miles from Lawrence, MA)
13 days ago

Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 22 Hours a week | Week 1:...

In Person Part Time

Call Center Representative- Boston Logan Airport

Enterprise Mobility
Boston, MA (24 miles from Lawrence, MA)
18 days ago

Boston, MA (24 miles from Lawrence, MA)
18 days ago

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative....

In Person

Client Relations Specialist

ABC Imaging
Boston, MA (24 miles from Lawrence, MA)
20 days ago

Boston, MA (24 miles from Lawrence, MA)
20 days ago

Client Relations Specialist (Onsite Print Production Manager) Position Summary ABC Imaging is seeking an experienced Client Relations Specialist to become an integral part of our team. Reporting...

In Person

View all 27 jobs

Demographic Data for Lawrence, MA

Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Lawrence, MA

Local

National

Total Population

89,121

Number of Businesses

1,365

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Lawrence, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lawrence, MA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lawrence, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »