Customer Service Representative Jobs in Framingham, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Medway, MA (11 miles from Framingham, MA)
- 7 hours ago
- Medway, MA (11 miles from Framingham, MA)
- 7 hours ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00 - $17.25 / hour and...
Customer Service Associate - Temporary
- Medford, MA (17 miles from Framingham, MA)
- 9 hours ago
- Medford, MA (17 miles from Framingham, MA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Reading, MA (22 miles from Framingham, MA)
- 9 hours ago
- Reading, MA (22 miles from Framingham, MA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Clinton, MA (14 miles from Framingham, MA)
- 9 hours ago
- Clinton, MA (14 miles from Framingham, MA)
- 9 hours ago
Westaff is looking for a 1st Shift Customer Service Rep/Warehouse Clerk in the Clinton, MA area for Immediate Start! Payrate - $19/hour Location: Clinton, MA Temp-to-Hire Opportunity!!! 1st Shift...
- Quincy, MA (22 miles from Framingham, MA)
- 17 hours ago
- Quincy, MA (22 miles from Framingham, MA)
- 17 hours ago
Job Title: Customer Care Representative Location: Remote within distance to Brockton, MA Hours: Tuesday - Saturday 9:30am-6pm PURPOSE AND SCOPE: The Customer Care Representative will contribute to...
E-Commerce Customer Service Associate
- Mansfield, MA (23 miles from Framingham, MA)
- 20 hours ago
- Mansfield, MA (23 miles from Framingham, MA)
- 20 hours ago
Overview The E-Commerce Customer Service Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels. In this...
Client Services Representative II
- Canton, MA (18 miles from Framingham, MA)
- 20 hours ago
- Canton, MA (18 miles from Framingham, MA)
- 20 hours ago
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description We are FIS. Our...
Customer Service - Self Storage Manager
- Westwood, MA (13 miles from Framingham, MA)
- 1 day ago
- Westwood, MA (13 miles from Framingham, MA)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- Woburn, MA (18 miles from Framingham, MA)
- 1 day ago
- Woburn, MA (18 miles from Framingham, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Burlington, MA (17 miles from Framingham, MA)
- 1 day ago
- Burlington, MA (17 miles from Framingham, MA)
- 1 day ago
Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email...
Veterinary Client Service Representative
- Ayer, MA (17 miles from Framingham, MA)
- 1 day ago
- Ayer, MA (17 miles from Framingham, MA)
- 1 day ago
Ayer Animal Medical Center is in search of a full-time Veterinary Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes paid time off, 401k,...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Framingham, MA
- 1 day ago
- Framingham, MA
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Representative
- Boston, MA (19 miles from Framingham, MA)
- 2 days ago
- Boston, MA (19 miles from Framingham, MA)
- 2 days ago
Our client is seeking a detail-oriented professional to support document processing and customer service tasks in a fast-paced, team-oriented environment. The ideal candidate will have a clerical...
- Dedham, MA (14 miles from Framingham, MA)
- 2 days ago
- Dedham, MA (14 miles from Framingham, MA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Retail Customer Service Associate Part Time
- Dedham, MA (14 miles from Framingham, MA)
- 2 days ago
- Dedham, MA (14 miles from Framingham, MA)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Demographic Data for Framingham, MA
Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.
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Salary for Customer Service Representative Jobs in Framingham, MA
Highest Education Level
Customer Service Representatives in Framingham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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