Customer Service Representative Jobs in Framingham, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 306 Jobs

Customer Service & E-Commerce Team Leader - Full Time

  • Cambridge, MA (15 miles from Framingham, MA)
  • 4 hours ago
  • Cambridge, MA (15 miles from Framingham, MA)
  • 4 hours ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...

Retail Sales Associate - Full Time

  • Worcester, MA (19 miles from Framingham, MA)
  • 11 hours ago
  • Worcester, MA (19 miles from Framingham, MA)
  • 11 hours ago

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands...

Retail Customer Service Representative - Cashier

  • Cambridge, MA (15 miles from Framingham, MA)
  • 1 day ago
  • Cambridge, MA (15 miles from Framingham, MA)
  • 1 day ago

We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....

Customer Care Representative (Virtual)

  • Boston, MA (19 miles from Framingham, MA)
  • 1 day ago
  • Boston, MA (19 miles from Framingham, MA)
  • 1 day ago

Customer Care Representative (Virtual) (Boston) McQuade Organization compensation: $60K+ employment type: experience level: entry level job title: Benefits Representative Benefits Representative-...

Customer Service Representative Part Time $17 Hourly

  • Millbury, MA (19 miles from Framingham, MA)
  • 1 day ago
  • Millbury, MA (19 miles from Framingham, MA)
  • 1 day ago

Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product...

Customer Service Specialist

  • Burlington, MA (17 miles from Framingham, MA)
  • 1 day ago
  • Burlington, MA (17 miles from Framingham, MA)
  • 1 day ago

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status...

Client Service Associate

  • Wellesley, MA (8 miles from Framingham, MA)
  • 1 day ago
  • Wellesley, MA (8 miles from Framingham, MA)
  • 1 day ago

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the...

Member Service Representative, Waltham MA, Part-Time, Onsite

  • Waltham, MA (10 miles from Framingham, MA)
  • 1 day ago
  • Waltham, MA (10 miles from Framingham, MA)
  • 1 day ago

Schedule Thu - Fri 10:30 - 7:30 Sat: 8:30 - 3:30 (22.5 Hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing...

Representative II, Customer Service Ops

  • Boston, MA (19 miles from Framingham, MA)
  • 2 days ago
  • Boston, MA (19 miles from Framingham, MA)
  • 2 days ago

What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...

Entry Level Customer Service Team Member

  • Boston, MA (19 miles from Framingham, MA)
  • 2 days ago
  • Boston, MA (19 miles from Framingham, MA)
  • 2 days ago

Entry Level Customer Service Team Member GM Group Boston, MA, US 1 day ago Quick Job type Full-time Quick Job description At Greenlining Management, we are seeking a motivated individual to join...

Customer Service Representative

  • Waltham, MA (10 miles from Framingham, MA)
  • 2 days ago
  • Waltham, MA (10 miles from Framingham, MA)
  • 2 days ago

Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....

Savers / Value Village Careers - Customer Service Associate

  • Wilmington, MA (21 miles from Framingham, MA)
  • 2 days ago
  • Wilmington, MA (21 miles from Framingham, MA)
  • 2 days ago

Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing,...

Associate Customer Service Representative

  • Marlborough, MA (6 miles from Framingham, MA)
  • 3 days ago
  • Marlborough, MA (6 miles from Framingham, MA)
  • 3 days ago

Apply to be an Associate Customer Service Representative today! 9888222...

Customer Service Rep I

  • Waltham, MA (10 miles from Framingham, MA)
  • 3 days ago
  • Waltham, MA (10 miles from Framingham, MA)
  • 3 days ago

Title: Customer Service Rep Location: Waltham, MA Shift: Mon- Fri | 8am to 5pm Contract: 3months Pay Rate: $17/hr Job Description: The role requires a commitment to meeting key performance...

Customer Service Associate

  • Framingham, MA
  • 3 days ago
  • Framingham, MA
  • 3 days ago

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...

Demographic Data for Framingham, MA

Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.


Local
National
72,520
2,090
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Framingham, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Framingham, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Framingham, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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