Customer Service Representative Jobs in Framingham, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service & E-Commerce Team Leader - Full Time
- Cambridge, MA (15 miles from Framingham, MA)
- 4 hours ago
- Cambridge, MA (15 miles from Framingham, MA)
- 4 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Retail Sales Associate - Full Time
- Worcester, MA (19 miles from Framingham, MA)
- 11 hours ago
- Worcester, MA (19 miles from Framingham, MA)
- 11 hours ago
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands...
Retail Customer Service Representative - Cashier
- Cambridge, MA (15 miles from Framingham, MA)
- 1 day ago
- Cambridge, MA (15 miles from Framingham, MA)
- 1 day ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Customer Care Representative (Virtual)
- Boston, MA (19 miles from Framingham, MA)
- 1 day ago
- Boston, MA (19 miles from Framingham, MA)
- 1 day ago
Customer Care Representative (Virtual) (Boston) McQuade Organization compensation: $60K+ employment type: experience level: entry level job title: Benefits Representative Benefits Representative-...
Customer Service Representative Part Time $17 Hourly
- Millbury, MA (19 miles from Framingham, MA)
- 1 day ago
- Millbury, MA (19 miles from Framingham, MA)
- 1 day ago
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product...
- Burlington, MA (17 miles from Framingham, MA)
- 1 day ago
- Burlington, MA (17 miles from Framingham, MA)
- 1 day ago
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status...
- Wellesley, MA (8 miles from Framingham, MA)
- 1 day ago
- Wellesley, MA (8 miles from Framingham, MA)
- 1 day ago
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the...
Member Service Representative, Waltham MA, Part-Time, Onsite
- Waltham, MA (10 miles from Framingham, MA)
- 1 day ago
- Waltham, MA (10 miles from Framingham, MA)
- 1 day ago
Schedule Thu - Fri 10:30 - 7:30 Sat: 8:30 - 3:30 (22.5 Hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing...
Representative II, Customer Service Ops
- Boston, MA (19 miles from Framingham, MA)
- 2 days ago
- Boston, MA (19 miles from Framingham, MA)
- 2 days ago
What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...
Entry Level Customer Service Team Member
- Boston, MA (19 miles from Framingham, MA)
- 2 days ago
- Boston, MA (19 miles from Framingham, MA)
- 2 days ago
Entry Level Customer Service Team Member GM Group Boston, MA, US 1 day ago Quick Job type Full-time Quick Job description At Greenlining Management, we are seeking a motivated individual to join...
Customer Service Representative
- Waltham, MA (10 miles from Framingham, MA)
- 2 days ago
- Waltham, MA (10 miles from Framingham, MA)
- 2 days ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
Savers / Value Village Careers - Customer Service Associate
- Wilmington, MA (21 miles from Framingham, MA)
- 2 days ago
- Wilmington, MA (21 miles from Framingham, MA)
- 2 days ago
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing,...
Associate Customer Service Representative
- Marlborough, MA (6 miles from Framingham, MA)
- 3 days ago
- Marlborough, MA (6 miles from Framingham, MA)
- 3 days ago
Apply to be an Associate Customer Service Representative today! 9888222...
- Waltham, MA (10 miles from Framingham, MA)
- 3 days ago
- Waltham, MA (10 miles from Framingham, MA)
- 3 days ago
Title: Customer Service Rep Location: Waltham, MA Shift: Mon- Fri | 8am to 5pm Contract: 3months Pay Rate: $17/hr Job Description: The role requires a commitment to meeting key performance...
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Demographic Data for Framingham, MA
Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Framingham, MA
Highest Education Level
Customer Service Representatives in Framingham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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