Call Center Representative Jobs in Framingham, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 25 Jobs

Service Center / Call Center Representative

IC Federal Credit Union
Ayer, MA (17 miles from Framingham, MA)
11 hours ago

Ayer, MA (17 miles from Framingham, MA)
11 hours ago

DESCRIPTIVE SUMMARY Reporting to the Service Center Manager, the Service Center Representative is responsible for providing exceptional support to credit union members and prospective members...

Hybrid

Call Center Agent

Harbor Health
Dorchester, MA (17 miles from Framingham, MA)
1 day ago

Dorchester, MA (17 miles from Framingham, MA)
1 day ago

. • 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired. • Excellent customer service and verbal and written communication...

In Person

Jr. Call Center Agent

Montachusett Regional Transit Authority
Leominster, MA (22 miles from Framingham, MA)
1 day ago

Leominster, MA (22 miles from Framingham, MA)
1 day ago

Qualifications : High School Diploma or equivalent required Prior call center experience preferred Excellent listening and communication skills both written and verbal Must be able to maintain confidentiality...

In Person

Call Center Rep

Tufts Medical Center - Medicine
Boston, MA (19 miles from Framingham, MA)
1 day ago

Boston, MA (19 miles from Framingham, MA)
1 day ago

Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3....

In Person

Patient Access Rep - Call Center - Amesbury

Beth Israel Lahey Hospital
Cambridge, MA (15 miles from Framingham, MA)
2 days ago

Cambridge, MA (15 miles from Framingham, MA)
2 days ago

When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Call Center - Monday7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Wednesday7:30 am -...

In Person

Call Center Rep

Franklin Professionals
Leominster, MA (22 miles from Framingham, MA)
3 days ago

Leominster, MA (22 miles from Framingham, MA)
3 days ago

Are you looking for a team-oriented customer service environment with the opportunity for stability and long-term growth? We are a rapidly growing provider of specialty equipment to consumers...

In Person

Call Center Representative III

Trustmark
Boston, MA (19 miles from Framingham, MA)
3 days ago

Boston, MA (19 miles from Framingham, MA)
3 days ago

Jobs Boston, MA Call Center Representative III Trustmark Call Center Representative III Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....

In Person

Client Support Specialist

EBI Consulting
Burlington, MA (17 miles from Framingham, MA)
12 days ago

Burlington, MA (17 miles from Framingham, MA)
12 days ago

Description At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets....

In Person

Call Center Representative II

Trustmark
Boston, MA (19 miles from Framingham, MA)
12 days ago

Boston, MA (19 miles from Framingham, MA)
12 days ago

Jobs Boston, MA Call Center Representative II Trustmark Call Center Representative II Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....

In Person

Call Center Representative

Rockland Trust- Corporate & Call Center
Lowell, MA (23 miles from Framingham, MA)
13 days ago

Lowell, MA (23 miles from Framingham, MA)
13 days ago

Call Center Representative Lowell Job Description At Rockland Trust, we believe that each relationship matters. We take pride in the care and excellent service provided by our call center staff....

In Person

Contact Center Representative

UniBank
Whitinsville, MA (17 miles from Framingham, MA)
13 days ago

Whitinsville, MA (17 miles from Framingham, MA)
13 days ago

We have a Unique opportunity to join our Customer Contact Center team in a full-time role as a Contact Center Representative. We are group of talented, professional individuals passionate about...

In Person

Call Center Representative- Boston Logan Airport

Enterprise Mobility
Boston, MA (19 miles from Framingham, MA)
18 days ago

Boston, MA (19 miles from Framingham, MA)
18 days ago

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative....

In Person

Client Relations Specialist

ABC Imaging
Boston, MA (19 miles from Framingham, MA)
20 days ago

Boston, MA (19 miles from Framingham, MA)
20 days ago

Client Relations Specialist (Onsite Print Production Manager) Position Summary ABC Imaging is seeking an experienced Client Relations Specialist to become an integral part of our team. Reporting...

In Person

Call Center Representative

Beacon Hill Staffing Group
Boston, MA (19 miles from Framingham, MA)
22 days ago

Boston, MA (19 miles from Framingham, MA)
22 days ago

center experience Ability to remain calm and professional when handling difficult or escalated calls Strong communication skills with a customer-focused approach Basic Microsoft Office skills and ability...

In Person

Automotive Call Center Representative - Porsche Natick

Asbury Automotive Group
Natick, MA (4 miles from Framingham, MA)
26 days ago

Natick, MA (4 miles from Framingham, MA)
26 days ago

About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the...

In Person

View all 25 jobs

Demographic Data for Framingham, MA

Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Framingham, MA

Local

National

Total Population

72,520

Number of Businesses

2,090

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Framingham, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Framingham, MA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Framingham, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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