Customer Service Representative Jobs in Rockford, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
We are hiring Customer Service Logistics Representatives for a distribution and logistics warehouse located right here in Rockford. Role Highlights: Temp to Hire Pay rate: $20.50 Benefits: Full...
In PersonWho We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals,...
In PersonCustomer Service Representative - Starting at $20/hr
- Midwest Refrigerated Services
- Belvidere, IL (16 miles from Rockford, IL)
- 2 days ago
- Belvidere, IL (16 miles from Rockford, IL)
- 2 days ago
Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL...
In PersonCustomer Service Representative (Mon-Fri, 10AM-6:30PM)
- Midwest Refrigerated Services
- Beloit, WI (16 miles from Rockford, IL)
- 2 days ago
- Beloit, WI (16 miles from Rockford, IL)
- 2 days ago
Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL...
In PersonCustomer Experience Representative
- Waldom Electronics
- Rockford, IL
- 4 days ago
- Rockford, IL
- 4 days ago
Position Overview: The Customer Experience Representative will be the frontline ambassador for our company, responsible for delivering exceptional service and support to our valued customers. This...
In Person Part TimeCustomer Support Representative
- Adecco USA, Inc.
- Loves Park, IL (7 miles from Rockford, IL)
- 5 days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 5 days ago
Home Customer Support Representative Call Center & Customer Service $ 24 - $ 28 / Hour location_on Loves Park, Illinois acute Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
In PersonCustomer Service Rep - Beloit (Inman Parkway)
- Bank First National Corporation
- Beloit, WI (16 miles from Rockford, IL)
- 7 days ago
- Beloit, WI (16 miles from Rockford, IL)
- 7 days ago
About the Role: Customer Service Representative (CSR) As a CSR, you're the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals....
In PersonCustomer Service Representative - Janesville, WI
- Grainger
- Beloit, WI (16 miles from Rockford, IL)
- 26 days ago
- Beloit, WI (16 miles from Rockford, IL)
- 26 days ago
Customer Service Representative - Janesville, WI We're hiring full-time, inbound Customer Service Representatives!...
Remote Hybrid- Lincare
- Loves Park, IL (7 miles from Rockford, IL)
- 26 days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 26 days ago
Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and...
In PersonCustomer Service Rep(02844) - 2922 N Main St
- Domino's Franchise
- Rockford, IL
- 30+ days ago
- Rockford, IL
- 30+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
Hybrid- Home Depot
- Machesney Park, IL (6 miles from Rockford, IL)
- 30+ days ago
- Machesney Park, IL (6 miles from Rockford, IL)
- 30+ days ago
Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
In PersonCustomer Service Representative
- Waste Connections
- Rockford, IL
- 30+ days ago
- Rockford, IL
- 30+ days ago
Rock River Disposal / Waste Connections is looking for a Customer Service Representative to join the team in Rockford, IL!...
In PersonCustomer Service Representative (Part-Time)
- Dayton Freight
- Rockford, IL
- 30+ days ago
- Rockford, IL
- 30+ days ago
Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment...
In Person Part TimeReady To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonDemographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rockford, IL
Highest Education Level
Customer Service Representatives in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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