Customer Service Representative Jobs in Rockford, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
$1,500 Sign on Bonus (paid at 90 days of service) Pay rate: $22.75/hour-$27.00/hour, plus commission Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its...
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Pharmacy Customer Service Associate
- Loves Park, IL (7 miles from Rockford, IL)
- 5 hours ago
- Loves Park, IL (7 miles from Rockford, IL)
- 5 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Overview We’re the Industry Leader Because of Leaders Like You. Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you...
U-Box Customer Care Representative (CDL)
- Loves Park, IL (7 miles from Rockford, IL)
- 10 hours ago
- Loves Park, IL (7 miles from Rockford, IL)
- 10 hours ago
Location: 6320 Forest Hills Rd, Loves Park, Illinois 61111 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Companys newest...
- Pecatonica, IL (9 miles from Rockford, IL)
- 15 hours ago
- Pecatonica, IL (9 miles from Rockford, IL)
- 15 hours ago
To see specific benefits offered by Foresight Financial Group, Inc. and its subsidiary banks, please visit the following link: Foresight Financial Group, Inc. - Career Centers. Organization...
Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....
Customer Service Representative
- Belvidere, IL (16 miles from Rockford, IL)
- 2 days ago
- Belvidere, IL (16 miles from Rockford, IL)
- 2 days ago
The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly,...
- Beloit, WI (16 miles from Rockford, IL)
- 2 days ago
- Beloit, WI (16 miles from Rockford, IL)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Brodhead, WI (21 miles from Rockford, IL)
- 2 days ago
- Brodhead, WI (21 miles from Rockford, IL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- South Beloit, IL (12 miles from Rockford, IL)
- 2 days ago
- South Beloit, IL (12 miles from Rockford, IL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Customer Service Associate - Temporary
- Machesney Park, IL (6 miles from Rockford, IL)
- 6 days ago
- Machesney Park, IL (6 miles from Rockford, IL)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with...
- Byron, IL (14 miles from Rockford, IL)
- 6 days ago
- Byron, IL (14 miles from Rockford, IL)
- 6 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Loves Park, IL (7 miles from Rockford, IL)
- 6 days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 6 days ago
COMPANY PROFILE Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 175+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma,...
Demographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Rockford, IL
Highest Education Level
Customer Service Representatives in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
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