Customer Service Representative Jobs in Rockford, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pay: $15 to $17/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote Work- Pecatonica, IL (9 miles from Rockford, IL)
- 3 days ago
- Pecatonica, IL (9 miles from Rockford, IL)
- 3 days ago
at Foresight Financial Group in Pecatonica, Illinois, United States Job Description Organization Overview: Foresight Bank is the largest, locally owned community bank in Northern Illinois, with...
Customer Service Representative
- Freeport, IL (24 miles from Rockford, IL)
- 4 days ago
- Freeport, IL (24 miles from Rockford, IL)
- 4 days ago
Store 4701439: 610 W South St, Freeport, Illinois 61032 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Loves Park, IL (7 miles from Rockford, IL)
- 5 days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands...
- Freeport, IL (24 miles from Rockford, IL)
- 7 days ago
- Freeport, IL (24 miles from Rockford, IL)
- 7 days ago
Customer care rep Job Poster : Jobs Skills:Customer care | Location: Freeport, Illinois, United States Of America Views:9 Qualifications and Experience Required: Customer Care experience Advanced...
Customer Service Associate - Temporary
- Roscoe, IL (10 miles from Rockford, IL)
- 9 days ago
- Roscoe, IL (10 miles from Rockford, IL)
- 9 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Cashier
- Monroe Center, IL (16 miles from Rockford, IL)
- 11 days ago
- Monroe Center, IL (16 miles from Rockford, IL)
- 11 days ago
Req ID: 459049 Address: 16991 E. Illinois Rte. 72 Monroe Center, IL, 61052 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible...
Customer Service Representative - Open Availability
- Rockford, IL
- 14 days ago
- Rockford, IL
- 14 days ago
Store 4701437: 2225 W Riverside Blvd, Rockford, Illinois 61103 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
at Ollie's Bargain Outlet, Inc. in Rockford, Illinois, United States Job Description Join our team and live the Ollie-tude! : ( Ollie's Core Values) BE A TEAM PLAYER - Associates are expected to...
- Machesney Park, IL (6 miles from Rockford, IL)
- 22 days ago
- Machesney Park, IL (6 miles from Rockford, IL)
- 22 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
Golf Customer Service Associate - Sandy Hollow Golf Course
- Rockford, IL
- 30+ days ago
- Rockford, IL
- 30+ days ago
Title Golf Customer Service Associate Outside Department Golf Status Seasonal Work Location Sandy Hollow Golf Course Reports To Golf Course Head Professional/Manager Wage $15/hour Length of Season...
Demographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Rockford, IL
Highest Education Level
Customer Service Representatives in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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