Customer Service Representative

  • Waste Connections
  • Rockford, Illinois
  • Full Time
Rock River Disposal / Waste Connections is looking for a Customer Service Representative to join the team in Rockford, IL !
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
  • Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.

  • Accepting payments from customers, researching customer billing inquiries and updating customer account information.

  • Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

  • Other duties as assigned

What we need from you:

  • 2 years of high volume Customer Service experience preferred

  • Experience with Microsoft Word, Excel and Outlook

  • Excellent verbal and written communication skills

Pay: $20.00 per hour

What youll get from us:

  • Competitive Compensation

  • 401(K) with company match; let us help you save for your future

  • Healthcare; Medical, Dental, Vision

  • Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund

  • Insurance: Life, Short Term/Long Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Job ID: 519103177
Originally Posted on: 4/28/2026

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