Customer Service Representative Jobs in Illinois
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Full or Part Time Customer Service Team Member 78
- Crew Carwash
- Champaign, IL
- 30+ days ago
- Champaign, IL
- 30+ days ago
Full-Time or Part-Time Day Team Member At Crew Carwash, our Purpose is to Create Smiles and Lifetime Customers. As a daytime Customer Service Team Member, you will have the opportunity to join a...
In Person Part TimeCustomer Service Rep. - Champaign, IL
- ACS Auto Club Services, Inc.
- Champaign, IL
- 30+ days ago
- Champaign, IL
- 30+ days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who...
In PersonCustomer Service Representative - Home Improvement - Work from home
- Mr. Handyman
- Oak Park, IL
- 1 hour ago
- Oak Park, IL
- 1 hour ago
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman were growing our team so we can continue to be one of the most...
RemoteCustomer Service Representative
- Tower Loan
- Fairview Heights, IL
- 9 hours ago
- Fairview Heights, IL
- 9 hours ago
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!...
In PersonAdditional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a...
In PersonONSITE 5 DAYS A WEEK AT OUR SYCAMORE OFFICE Job Purpose: Our Customer Service Representative will be responsible for providing outstanding high-touch service to our customers and will oversee their...
In PersonCustomer Service Representative
- National Express
- Warrenville, IL
- 10 hours ago
- Warrenville, IL
- 10 hours ago
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee...
In PersonCustomer Service Representative
- MC Machinery Systems, Inc.
- Elk Grove Village, IL
- 10 hours ago
- Elk Grove Village, IL
- 10 hours ago
DESCRIPTION: The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner....
In PersonAutomotive Customer Service Advisor
- Icahn Automotive
- Chicago Ridge, IL
- 10 hours ago
- Chicago Ridge, IL
- 10 hours ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
In PersonStore 4700045: 1315 Koester Dr, Forsyth, Illinois 62535 Shift Availability Days & Evenings Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative...
In PersonAutomotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
In PersonWho We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of...
In PersonAbout The Cary Company The Cary Company is a forward-thinking industrial distribution company committed to excellence in customer experience, innovation, and employee development. Our culture is...
In PersonMulti-Location Customer Service Specialist
- Sherwin Williams
- Skokie, IL
- 18 hours ago
- Skokie, IL
- 18 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Lansing, IL
- 18 hours ago
- Lansing, IL
- 18 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonDemographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Illinois
Highest Education Level
Customer Service Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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