Customer Service Representative Jobs in Illinois

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 773 Jobs

Customer Service Representative

  • Aurora, IL
  • 21 days ago
  • Aurora, IL
  • 21 days ago

Quill makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer...

Customer Sales Account Manager

  • Naperville, IL
  • 24 days ago
  • Naperville, IL
  • 24 days ago

Quill makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer...

Inside Sales Print and Promotion

  • Champaign, IL
  • 24 days ago
  • Champaign, IL
  • 24 days ago

Quill makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer...

Customer Service Support

  • Decatur, IL
  • 45+ days ago
  • Decatur, IL
  • 45+ days ago

Customer Service Support | Primient About Primient Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from...

Inside Sales-Reactivation Specialist

  • Aurora, IL
  • 24 days ago
  • Aurora, IL
  • 24 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Assistant Partnership Manager

  • Rockford, IL
  • 24 days ago
  • Rockford, IL
  • 24 days ago

Staples is business to business. Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....

Customer Service - Self Storage Manager

  • Bedford Park, IL
  • 1 hour ago
  • Bedford Park, IL
  • 1 hour ago

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...

Customer Service Rep

  • Rock Falls, IL
  • 8 hours ago
  • Rock Falls, IL
  • 8 hours ago

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and...

Customer Service - Donor Support Technician

  • Decatur, IL
  • 8 hours ago
  • Decatur, IL
  • 8 hours ago

The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...

Customer Service Representative

  • Morton, IL
  • 8 hours ago
  • Morton, IL
  • 8 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative, FT - Open Availability

  • Oswego, IL
  • 8 hours ago
  • Oswego, IL
  • 8 hours ago

Store 4706753: 1190 US Hwy 34, Oswego, Illinois 60543 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

CLUB Customer Service Outfitter

  • Gurnee, IL
  • 8 hours ago
  • Gurnee, IL
  • 8 hours ago

Pay Range: $15.00 - $20.50 POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a...

Customer Service Representative

  • Peoria, IL
  • 8 hours ago
  • Peoria, IL
  • 8 hours ago

Store 4700136: 7815 N University, Peoria, Illinois 61614 Availability - Shift/Days Part time Evenings - Overnight Shift Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Advisor

  • Springfield, IL
  • 8 hours ago
  • Springfield, IL
  • 8 hours ago

Position Title: Automotive Service Advisor Employment Type: Full-Time Job Summary: We are seeking a customer-focused and organized Automotive Service Advisor to join our team. As the primary point...

Customer Service Associate - Temporary

  • Elgin, IL
  • 8 hours ago
  • Elgin, IL
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


Local
National
12,812,477
319,486

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Illinois

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Illinois offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Illinois
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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