Customer Service Representative Jobs in Illinois
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Support | Primient About Primient Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from...
Customer Service Representative - Lake Forest, IL
- Lake Forest, IL
- 7 days ago
- Lake Forest, IL
- 7 days ago
Customer Service Representative - Lake Forest Were hiring full-time INBOUND phone customer service representatives!...
One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns....
Store 4701353: 5904 Old St Louis Rd, Belleville, Illinois 62223 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative, PT Overnights
- Belleville, IL
- 7 hours ago
- Belleville, IL
- 7 hours ago
Store 4701353: 5904 Old St Louis Rd, Belleville, Illinois 62223 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Inbound Call Center Immediate Full Time Now Hiring
- Bensenville, IL
- 7 hours ago
- Bensenville, IL
- 7 hours ago
NOW HIRING FULL TIME IMMEDIATE START Telephone Operator /Customer Service Wanted full time only! This is NOT REMOTE. We are a suburban passenger transportation company seeking an individual that...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Golf Customer Service Associate - Sandy Hollow Golf Course
- Rockford, IL
- 7 hours ago
- Rockford, IL
- 7 hours ago
Title Golf Customer Service Associate Outside Department Golf Status Seasonal Work Location Sandy Hollow Golf Course Reports To Golf Course Head Professional/Manager Wage $15/hour Length of Season...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Overview The Customer Service Representative III will act as resource to AIT's customers requests and resolve delivery issues by answering customer's questions and work on resolving them in coordination...
Position Summary: Schafer Industries is currently seeking a Customer Service Representative for its Schafer Gear Works operation in Roscoe, IL. Why Work at Schafer Industries?...
Sherwin-Williams Store Customer Service Specialist in Canton , Illinois This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and...
Retail Store Customer Service, Multi location
- Mount Vernon, IL
- 15 hours ago
- Mount Vernon, IL
- 15 hours ago
Sherwin-Williams Retail Store Customer Service, Multi location in Mount Vernon , Illinois This position is essential to the success of our retail stores. Customer Service Specialists work closely...
Ondas Networks Inc Customer Support Representative in Remote , Illinois Who We are: Our first-rate service will help us to please every single one of our clients. Our staff is committed to provide...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Illinois
Highest Education Level
Customer Service Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Loading & Unloading
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Scanning
- Cashier Skills
- Referrals
- Customer Relations
- Stocking
- Listening
- Friendliness
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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