Customer Service Representative Jobs in Gurnee, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Island Lake, IL (15 miles from Gurnee, IL)
- 1 hour ago
- Island Lake, IL (15 miles from Gurnee, IL)
- 1 hour ago
Camping World is seeking a Customer Service Agent for our growing team. This customer service agent for Call Center position will handle heavy inbound calls relating to RV use and service. This...
Truck Customer Success Specialist
- Hoffman Estates, IL (18 miles from Gurnee, IL)
- 7 hours ago
- Hoffman Estates, IL (18 miles from Gurnee, IL)
- 7 hours ago
Field Based Position - Must reside near a Major Airport About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across...
- Deerfield, IL (14 miles from Gurnee, IL)
- 23 hours ago
- Deerfield, IL (14 miles from Gurnee, IL)
- 23 hours ago
Company Description Starting from $13/Hour Domino's Pizza is hiring immediately for Pizza Cooks/Customer Service Representatives....
Customer Service Representative
- Deerfield, IL (14 miles from Gurnee, IL)
- 1 day ago
- Deerfield, IL (14 miles from Gurnee, IL)
- 1 day ago
Job Description The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers....
Remote WorkSpanish Bilingual CUSTOMER SERVICE REPRESENTATIVE
- Des Plaines, IL (22 miles from Gurnee, IL)
- 1 day ago
- Des Plaines, IL (22 miles from Gurnee, IL)
- 1 day ago
ROLE DESCRIPTION: STATE FARM AGENT is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As an Account...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Powers Lake, WI (21 miles from Gurnee, IL)
- 1 day ago
- Powers Lake, WI (21 miles from Gurnee, IL)
- 1 day ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential!...
Customer Service Representative - Bilingual
- Union Grove, WI (23 miles from Gurnee, IL)
- 1 day ago
- Union Grove, WI (23 miles from Gurnee, IL)
- 1 day ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential!...
Customer Service Representative - Overnights
- Wilmot, WI (15 miles from Gurnee, IL)
- 1 day ago
- Wilmot, WI (15 miles from Gurnee, IL)
- 1 day ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential!...
Customer Service Representative
- Vernon Hills, IL (9 miles from Gurnee, IL)
- 1 day ago
- Vernon Hills, IL (9 miles from Gurnee, IL)
- 1 day ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative I's or Branch Customer...
Retail Customer Service Associate
- Glenview, IL (21 miles from Gurnee, IL)
- 1 day ago
- Glenview, IL (21 miles from Gurnee, IL)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service - Self Storage Manager
- Schaumburg, IL (24 miles from Gurnee, IL)
- 2 days ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- Pleasant Prairie, WI (10 miles from Gurnee, IL)
- 2 days ago
- Pleasant Prairie, WI (10 miles from Gurnee, IL)
- 2 days ago
Customer Account Manager Pleasant Prairie, WI The Opportunity: The Customer Service Representative (CSR) represents Smurfit Westrock to the customer and acts as a critical liaison between the customer...
- Deerfield, IL (14 miles from Gurnee, IL)
- 2 days ago
- Deerfield, IL (14 miles from Gurnee, IL)
- 2 days ago
Job Description Customer Service Rep About the Role: As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy...
Demographic Data for Gurnee, IL
Moving to Gurnee, IL? Find some basic demographic data about Gurnee, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Gurnee, IL
Highest Education Level
Customer Service Representatives in Gurnee, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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