Call Center Representative Jobs in Gurnee, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Buffalo Grove, IL (14 miles from Gurnee, IL)
- 6 days ago
- Buffalo Grove, IL (14 miles from Gurnee, IL)
- 6 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
- Lake Bluff, IL (7 miles from Gurnee, IL)
- 9 days ago
- Lake Bluff, IL (7 miles from Gurnee, IL)
- 9 days ago
PURPOSE AND SCOPE: The Customer Care Associate collaborates with cross-divisional teams, customers and healthcare provides to support effective and efficient customer service operations within the...
Call Center / Customer Service Specialist 1
- Deerfield, IL (14 miles from Gurnee, IL)
- 10 days ago
- Deerfield, IL (14 miles from Gurnee, IL)
- 10 days ago
Call Center / Customer Service Specialist 1#25-73076 $15.19 per hour Deerfield, IL All On-site Job Description Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer...
Contact (Call) Center Representative
- Lake Forest, IL (10 miles from Gurnee, IL)
- 12 days ago
- Lake Forest, IL (10 miles from Gurnee, IL)
- 12 days ago
We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required....
Inbound, Claims Call Center Representative
- Waukegan, IL (5 miles from Gurnee, IL)
- 13 days ago
- Waukegan, IL (5 miles from Gurnee, IL)
- 13 days ago
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote WorkInbound Call Center Representative
- Bannockburn, IL (14 miles from Gurnee, IL)
- 30+ days ago
- Bannockburn, IL (14 miles from Gurnee, IL)
- 30+ days ago
. * As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center...
Remote Benefits Call Center Rep (Temp)
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 45+ days ago
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 45+ days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
Remote Work- Schaumburg, IL (24 miles from Gurnee, IL)
- 45+ days ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 45+ days ago
Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...
Remote Work- Riverwoods, IL (14 miles from Gurnee, IL)
- 45+ days ago
- Riverwoods, IL (14 miles from Gurnee, IL)
- 45+ days ago
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...
- Libertyville, IL (6 miles from Gurnee, IL)
- 90+ days ago
- Libertyville, IL (6 miles from Gurnee, IL)
- 90+ days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
Demographic Data for Gurnee, IL
Moving to Gurnee, IL? Find some basic demographic data about Gurnee, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gurnee, IL
Highest Education Level
Call Center Representatives in Gurnee, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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