Call Center Representative Jobs in Gurnee, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Des Plaines, IL (22 miles from Gurnee, IL)
- 21 hours ago
- Des Plaines, IL (22 miles from Gurnee, IL)
- 21 hours ago
Randstad is currently hiring and looking to fill a Call Center Representative position in Des Plaines, IL 60018. Please review the job details below: This is a 6 month temporary assignment!...
Call Center Specialist - Work From Home
- Antioch, IL (8 miles from Gurnee, IL)
- 3 days ago
- Antioch, IL (8 miles from Gurnee, IL)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkULINE- Call Center Representative
- Glenview, IL (21 miles from Gurnee, IL)
- 5 days ago
- Glenview, IL (21 miles from Gurnee, IL)
- 5 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
- Schaumburg, IL (24 miles from Gurnee, IL)
- 6 days ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 6 days ago
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote Work- Libertyville, IL (6 miles from Gurnee, IL)
- 6 days ago
- Libertyville, IL (6 miles from Gurnee, IL)
- 6 days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
Customer Service Representative - Overnights
- Glenview, IL (21 miles from Gurnee, IL)
- 8 days ago
- Glenview, IL (21 miles from Gurnee, IL)
- 8 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Sturtevant, WI (22 miles from Gurnee, IL)
- 10 days ago
- Sturtevant, WI (22 miles from Gurnee, IL)
- 10 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
Customer Service Representative
- Camp Lake, WI (14 miles from Gurnee, IL)
- 16 days ago
- Camp Lake, WI (14 miles from Gurnee, IL)
- 16 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
- Wauconda, IL (12 miles from Gurnee, IL)
- 22 days ago
- Wauconda, IL (12 miles from Gurnee, IL)
- 22 days ago
BD Call Center Rep Company: Camping World Location: Wauconda, IL Date Posted: 4/8/25, 12:02 AM As a Sales Development Representative you will be a key contributor to our enterprise wide sales...
Senior Call Center Representative
- Bannockburn, IL (14 miles from Gurnee, IL)
- 22 days ago
- Bannockburn, IL (14 miles from Gurnee, IL)
- 22 days ago
Call Center Representative),your duties will be: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....
- Buffalo Grove, IL (14 miles from Gurnee, IL)
- 23 days ago
- Buffalo Grove, IL (14 miles from Gurnee, IL)
- 23 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Demographic Data for Gurnee, IL
Moving to Gurnee, IL? Find some basic demographic data about Gurnee, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gurnee, IL
Highest Education Level
Call Center Representatives in Gurnee, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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