Customer Service Representative Jobs in Des Plaines, IL

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 404 Jobs

Customer Advocate

Mundelein, IL (16 miles from Des Plaines, IL)
30+ days ago

Mundelein, IL (16 miles from Des Plaines, IL)
30+ days ago

Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...

Customer Service Representative - PT

Chicago, IL (15 miles from Des Plaines, IL)
5 days ago

Chicago, IL (15 miles from Des Plaines, IL)
5 days ago

$18.00/hour Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored,...

Seasonal Customer Service Representative - FT

Forest View, IL (16 miles from Des Plaines, IL)
5 days ago

Forest View, IL (16 miles from Des Plaines, IL)
5 days ago

$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Seasonal hiring! No experience necessary! Become a member of our Avis Budget Group team where youll be an appreciated and valued...

Customer Service Associate - Temporary

River Forest, IL (11 miles from Des Plaines, IL)
2 hours ago

River Forest, IL (11 miles from Des Plaines, IL)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

Lake Zurich, IL (13 miles from Des Plaines, IL)
2 hours ago

Lake Zurich, IL (13 miles from Des Plaines, IL)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Pharmacy Customer Service Associate

Lombard, IL (13 miles from Des Plaines, IL)
3 hours ago

Lombard, IL (13 miles from Des Plaines, IL)
3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Experienced Client Service Representative

Chicago, IL (15 miles from Des Plaines, IL)
6 hours ago

Chicago, IL (15 miles from Des Plaines, IL)
6 hours ago

Client Service Representative VCA Cat Hospital of Chicago is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets...

Customer Service Rep(02777) - 329 Chicago Ave

Oak Park, IL (12 miles from Des Plaines, IL)
11 hours ago

Oak Park, IL (12 miles from Des Plaines, IL)
11 hours ago

Customer Service Rep(02777) - 329 Chicago Ave Domino's Franchise - 3.4 Oak Park, IL Job Details Full-time Estimated: $30K - $31.5K a year 1 day ago Qualifications Entry level Full Job Description...

Customer Service Representative

Saint Charles, IL (22 miles from Des Plaines, IL)
15 hours ago

Saint Charles, IL (22 miles from Des Plaines, IL)
15 hours ago

How We Work As a Customer Service Representative, Corpay will set you up for success by providing: Hybrid workspace in St....

Customer Service Rep(02975) 738 E Schaumburg Rd

Schaumburg, IL (9 miles from Des Plaines, IL)
16 hours ago

Schaumburg, IL (9 miles from Des Plaines, IL)
16 hours ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Retail Customer Service

Stone Park, IL (10 miles from Des Plaines, IL)
1 day ago

Stone Park, IL (10 miles from Des Plaines, IL)
1 day ago

Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....

Client Services - Associate II

Chicago, IL (15 miles from Des Plaines, IL)
1 day ago

Chicago, IL (15 miles from Des Plaines, IL)
1 day ago

Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping...

Showroom Customer Service Representative

Chicago, IL (15 miles from Des Plaines, IL)
1 day ago

Chicago, IL (15 miles from Des Plaines, IL)
1 day ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Part-Time Customer Service Representative - Neonatal ICU (Evenings)

Chicago, IL (15 miles from Des Plaines, IL)
1 day ago

Chicago, IL (15 miles from Des Plaines, IL)
1 day ago

Part-Time Customer Service Representative - Neonatal ICU (Evenings) Hiring Department : NICU Location : Chicago, IL USA Requisition ID : 1035424 FTE : 0.50 Work Schedule : 3pm-11pm with rotating weekends...

Overnight Technical Customer Support Rep

Oak Brook, IL (17 miles from Des Plaines, IL)
1 day ago

Oak Brook, IL (17 miles from Des Plaines, IL)
1 day ago

We are seeking a Overnight Technical Customer Support Representative for our client in the education space. This individual will be trained on their proprietary systems, but must possess some...

Remote Work

View all 404 jobs

Demographic Data for Des Plaines, IL

Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Des Plaines, IL

Local

National

Total Population

91,939

Number of Businesses

3,014

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Des Plaines, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Des Plaines, IL offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

13.0%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Des Plaines, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »