Customer Service Representative Jobs in Des Plaines, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Mundelein, IL (16 miles from Des Plaines, IL)
- 30+ days ago
- Mundelein, IL (16 miles from Des Plaines, IL)
- 30+ days ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Customer Service Representative - PT
- Chicago, IL (15 miles from Des Plaines, IL)
- 4 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 4 days ago
$18.00/hour Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored,...
Seasonal Customer Service Representative - FT
- Forest View, IL (16 miles from Des Plaines, IL)
- 4 days ago
- Forest View, IL (16 miles from Des Plaines, IL)
- 4 days ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Seasonal hiring! No experience necessary! Become a member of our Avis Budget Group team where youll be an appreciated and valued...
Customer Service Representative
- Lincolnshire, IL (9 miles from Des Plaines, IL)
- 17 days ago
- Lincolnshire, IL (9 miles from Des Plaines, IL)
- 17 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Sales Account Manager
- Waukegan, IL (21 miles from Des Plaines, IL)
- 15 days ago
- Waukegan, IL (21 miles from Des Plaines, IL)
- 15 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Inside Sales-Reactivation Specialist
- Waukegan, IL (21 miles from Des Plaines, IL)
- 18 days ago
- Waukegan, IL (21 miles from Des Plaines, IL)
- 18 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
- Stone Park, IL (10 miles from Des Plaines, IL)
- 2 hours ago
- Stone Park, IL (10 miles from Des Plaines, IL)
- 2 hours ago
Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....
Client Services - Associate II
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 hours ago
Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping...
Showroom Customer Service Representative
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 hours ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
- Niles, IL (4 miles from Des Plaines, IL)
- 2 hours ago
- Niles, IL (4 miles from Des Plaines, IL)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Arlington Heights, IL (6 miles from Des Plaines, IL)
- 2 hours ago
- Arlington Heights, IL (6 miles from Des Plaines, IL)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Part-Time Customer Service Representative - Neonatal ICU (Evenings)
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 hours ago
Part-Time Customer Service Representative - Neonatal ICU (Evenings) Hiring Department : NICU Location : Chicago, IL USA Requisition ID : 1035424 FTE : 0.50 Work Schedule : 3pm-11pm with rotating weekends...
Overnight Technical Customer Support Rep
- Oak Brook, IL (17 miles from Des Plaines, IL)
- 7 hours ago
- Oak Brook, IL (17 miles from Des Plaines, IL)
- 7 hours ago
We are seeking a Overnight Technical Customer Support Representative for our client in the education space. This individual will be trained on their proprietary systems, but must possess some...
Remote WorkBilingual Customer Service Specialist (Spanish)
- Chicago, IL (15 miles from Des Plaines, IL)
- 8 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 8 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Chicago, IL (15 miles from Des Plaines, IL)
- 8 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 8 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Demographic Data for Des Plaines, IL
Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Des Plaines, IL
Highest Education Level
Customer Service Representatives in Des Plaines, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »