Call Center Representative Jobs in Des Plaines, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 26 Jobs

Claims Call Center Specialist

First Chicago Insurance
Bedford Park, IL (22 miles from Des Plaines, IL)
20 hours ago

Bedford Park, IL (22 miles from Des Plaines, IL)
20 hours ago

at First Chicago Insurance in Bedford Park, Illinois, United States Job Description We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center...

In Person

Inbound Call Center Representative

Great Lakes Credit Union
Bannockburn, IL (8 miles from Des Plaines, IL)
2 days ago

Bannockburn, IL (8 miles from Des Plaines, IL)
2 days ago

Great Lakes Credit Union is Hiring GREAT people for our GREAT team! Do you enjoy customer interaction and relationship building? WE WANT YOU ON OUR TEAM! The Member Care Specialist is responsible...

In Person

Call Center Representative - Behavioral Health

Prime Healthcare
Chicago, IL (15 miles from Des Plaines, IL)
2 days ago

Chicago, IL (15 miles from Des Plaines, IL)
2 days ago

Overview Department: Behavioral Health -Call Center (High Volume Calls) Schedule: Per Diem Nights| 7p-7a| Must work 4 shifts per month Facility: Prime Healthcare Saint Mary of Nazareth Hospital...

In Person

Call Center Rep (Remote)

City Colleges of Chicago
Chicago, IL (15 miles from Des Plaines, IL)
3 days ago

Chicago, IL (15 miles from Des Plaines, IL)
3 days ago

Center Representative provides excellent customer service through the City Colleges of Chicago Call Center and delivers quality information and support to students and the general public who inquire...

Remote

Call Center Representative

Ascensus
Elk Grove Village, IL (6 miles from Des Plaines, IL)
5 days ago

Elk Grove Village, IL (6 miles from Des Plaines, IL)
5 days ago

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....

Remote

Call Center Representative - Hybrid

TEKsystems
Lake Bluff, IL (16 miles from Des Plaines, IL)
11 days ago

Lake Bluff, IL (16 miles from Des Plaines, IL)
11 days ago

Prior call center experience and/or multi-line phone system. Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications....

Hybrid

Registry Call Center Representative

Shirley Ryan AbilityLab
Chicago, IL (15 miles from Des Plaines, IL)
14 days ago

Chicago, IL (15 miles from Des Plaines, IL)
14 days ago

Previous call center experience preferred. Working knowledge of medical terminology and insurance....

In Person

988 Call Center Specialist - PM

DuPage County Health Department
Wheaton, IL (18 miles from Des Plaines, IL)
14 days ago

Wheaton, IL (18 miles from Des Plaines, IL)
14 days ago

Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our...

In Person

Contact (Call) Center Representative

Consumers Credit Union
Lake Forest, IL (12 miles from Des Plaines, IL)
15 days ago

Lake Forest, IL (12 miles from Des Plaines, IL)
15 days ago

We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required....

Hybrid

Bilingual Call Center Representative (French Speaking)

Midtown Athletic Clubs
Chicago, IL (15 miles from Des Plaines, IL)
26 days ago

Chicago, IL (15 miles from Des Plaines, IL)
26 days ago

Midtown is seeking a Full-time bilingual French/English Member Support Representative to handle member inquiries and support the technical aspects of customer service in a fast paced call center...

Hybrid

Customer Care Associate II (USABlueBook) - Waukegan, IL

HD Supply
Waukegan, IL (21 miles from Des Plaines, IL)
28 days ago

Waukegan, IL (21 miles from Des Plaines, IL)
28 days ago

Company Overview USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility...

Hybrid

Customer Care Associate, Level II (M-F 10:30am-7pm) - Waukegan, IL

HD Supply
Libertyville, IL (16 miles from Des Plaines, IL)
30+ days ago

Libertyville, IL (16 miles from Des Plaines, IL)
30+ days ago

-7pm MON-FRI (WEEKENDS OFF) Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...

In Person

Call Center Representative

Tricoci University
Park Ridge, IL (3 miles from Des Plaines, IL)
30+ days ago

Park Ridge, IL (3 miles from Des Plaines, IL)
30+ days ago

Description Join Tricoci University as a Call Center Representative!...

In Person

Call Center Representative (Support Services)

Wheaton Eye Clinic LTD
Wheaton, IL (18 miles from Des Plaines, IL)
30+ days ago

Wheaton, IL (18 miles from Des Plaines, IL)
30+ days ago

The Call Center Representative will demonstrate initiative in accomplishing all Wheaton Eye goals, follow HIPAA guidelines for patient privacy and abide by all Wheaton Eye and departmental guidelines...

In Person

Contact Center Representative

Illinois Municipal Retirement Fund (IMRF)
Oak Brook, IL (17 miles from Des Plaines, IL)
30+ days ago

Oak Brook, IL (17 miles from Des Plaines, IL)
30+ days ago

Contact Center Representative Illinois Municipal Retirement Fund (IMRF) - 4.0 Oak Brook, IL Job Details $53,369 - $58,705 a year 1 day ago Benefits Paid holidays Disability insurance Health...

Remote

View all 26 jobs

Demographic Data for Des Plaines, IL

Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Des Plaines, IL

Local

National

Total Population

91,939

Number of Businesses

3,014

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Des Plaines, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Des Plaines, IL offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Des Plaines, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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