Customer Service Analyst Jobs in Des Plaines, IL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Client Support Analyst/ Trading/ Fintech
- Chicago, IL (15 miles from Des Plaines, IL)
- 4 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 4 days ago
Exciting job opportunity for a Senior Client Support Analyst to join a service-centric Client Support team at a Trading Firm in downtown Chicago. This full-time position offers the opportunity to...
Customer Relationship Analyst I
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 7 days ago
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 7 days ago
Description Summary: The Customer Relationship Analyst 1 (CRA 1) role builds strong relationships with dealers by providing outstanding customer service and support. The CRA 1 analyzes the...
Remote WorkCustomer Support Analyst, Wyzant
- Chicago, IL (15 miles from Des Plaines, IL)
- 10 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 10 days ago
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team...
Remote Work- Elk Grove Village, IL (6 miles from Des Plaines, IL)
- 13 days ago
- Elk Grove Village, IL (6 miles from Des Plaines, IL)
- 13 days ago
This independently motivated self-starter will cultivate and strengthen relationships with our B2B2C ecommerce Stakeholders, Partners and Customers. They will be pivotal to driving customer...
- Northfield, IL (7 miles from Des Plaines, IL)
- 14 days ago
- Northfield, IL (7 miles from Des Plaines, IL)
- 14 days ago
Job Summary This independently motivated self-starter will cultivate and strengthen relationships with our B2B2C ecommerce Stakeholders, Partners and Customers. They will be pivotal to driving...
Experienced Consultant, Customer Service StrategyNew
- Chicago, IL (15 miles from Des Plaines, IL)
- 21 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 21 days ago
Experienced Consultant, Customer Service Strategy Chicago motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this...
Experienced Consultant, Customer Service Strategy
- Chicago, IL (15 miles from Des Plaines, IL)
- 23 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 23 days ago
West Monroe is searching for a motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this role, you'll collaborate...
Credit Reporting Client Support Analyst- B2B
- Chicago, IL (15 miles from Des Plaines, IL)
- 30+ days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 30+ days ago
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages...
Client Service Analyst (bilingual Japanese-English)
- Chicago, IL (15 miles from Des Plaines, IL)
- 60+ days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 60+ days ago
Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits, foreign exchange, funds transfer, etc. in accordance with the established...
- Chicago, IL (15 miles from Des Plaines, IL)
- 90+ days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 90+ days ago
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Demographic Data for Des Plaines, IL
Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Des Plaines, IL
Highest Education Level
Customer Service Analysts in Des Plaines, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- Mobile Device Management
- Windows 10
- CompTIA A+
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Scanning
- Technical Support
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- High School Diploma
- Finance
- Troubleshooting
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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