Customer Service Manager Jobs in Madison, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Madison, WI
- 22 hours ago
- Madison, WI
- 22 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonPart-Time Customer Experience Manager
- Michaels Stores
- Middleton, WI (6 miles from Madison, WI)
- 23 hours ago
- Middleton, WI (6 miles from Madison, WI)
- 23 hours ago
Store - MADISON-MIDDLETON, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeRetail PT Customer Experience Manager
- Michaels Stores
- Monona, WI (2 miles from Madison, WI)
- 4 days ago
- Monona, WI (2 miles from Madison, WI)
- 4 days ago
Store -Monona, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
In Person Part TimeManager, Customer Care Analytics
- Exact Sciences Corporation
- Madison, WI
- 8 days ago
- Madison, WI
- 8 days ago
Help us change lives At Exact Sciences, were helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident...
In PersonDirector of Client Services - Eurofins US Food Chemistry Testing Employees Only
- Eurofins
- Madison, WI
- 14 days ago
- Madison, WI
- 14 days ago
Company Description Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us. In 2021 we moved...
In PersonAs a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a...
In PersonByrider - 5234 High Crossing Blvd, Madison, WI 53718 Collections Account Manager (Consumer Finance) New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and...
In PersonClient Services Director Anywhere Type: Permanent Category: Sales Workplace Type: Remote Date Posted: 04/23/2026 Shortcut: Description Recommended Jobs Position Title: Manager to Director Client...
Remote- Johnson Health Tech
- Cottage Grove, WI (10 miles from Madison, WI)
- 18 days ago
- Cottage Grove, WI (10 miles from Madison, WI)
- 18 days ago
Description Position Overview The Customer Success Manager (CSM) is responsible for capturing, analyzing, and translating customer feedback and social media reviews into actionable business...
In PersonCustomer Experience Manager - Madison
- Five Below, Inc.
- Madison, WI
- 18 days ago
- Madison, WI
- 18 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonLocation: Madison, WI (Hybrid) Company: Wolters Kluwer Financial & Corporate Compliance At Wolters Kluwer, our Financial & Corporate Compliance (FCC) division is a global leader in providing...
HybridArea Customer Service Coordinator
- SGS Consulting
- Madison, WI (2 miles from Madison, WI)
- 30+ days ago
- Madison, WI (2 miles from Madison, WI)
- 30+ days ago
Location (mandatory): Madison, WI 53705 This role supports multiple Client-managed customer sites by performing mail delivery, print job assembly, answering phones, replacing toner, and placing...
In PersonCandidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Job Title: Area Office Service Coordinator Location:...
In PersonJob Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonDemographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Madison, WI
Highest Education Level
Customer Service Managers in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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