Customer Service Manager Jobs in Madison, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Customer Service Manager - Sun Prairie Utilities
- Sun Prairie, WI (12 miles from Madison, WI)
- 6 days ago
- Sun Prairie, WI (12 miles from Madison, WI)
- 6 days ago
Sun Prairie Utilities is hiring a Customer Service Manager due to a retirement....
SVA is looking for a Client Success Manager to join our growing Consulting team. This is the opportunity you have been looking for! In this role, you will refine your skills across several...
- Stoughton, WI (13 miles from Madison, WI)
- 9 days ago
- Stoughton, WI (13 miles from Madison, WI)
- 9 days ago
The Customer Service Manager must work effectively at all levels, both within and outside the organization, to ensure successful execution of all essential functions....
Location: Madison - Store 444: 1441 Eatonton Rd Madison GA 30650 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
Job Description The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk...
- Deforest, WI (11 miles from Madison, WI)
- 14 days ago
- Deforest, WI (11 miles from Madison, WI)
- 14 days ago
Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with...
Job Description The Senior Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk...
- Middleton, WI (6 miles from Madison, WI)
- 16 days ago
- Middleton, WI (6 miles from Madison, WI)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Collections Account Manager Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great...
- Dane, WI (12 miles from Madison, WI)
- 18 days ago
- Dane, WI (12 miles from Madison, WI)
- 18 days ago
We're looking for a Customer Service Manager to lead the service department at our Springfield Corners location (near the intersection of Highways 12 and 19 north of Middleton)....
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
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Salary for Customer Service Manager Jobs in Madison, WI
Highest Education Level
Customer Service Managers in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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