Customer Service Representative Jobs in Madison, WI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Lake Mills, WI (24 miles from Madison, WI)
- 5 hours ago
- Lake Mills, WI (24 miles from Madison, WI)
- 5 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
W2 - Desktop Support IV (Customer Service, Account management, Device imaging & deployment) - Hybrid
- Madison, WI
- 9 hours ago
- Madison, WI
- 9 hours ago
W2 - Desktop Support IV (Customer Service, Account management, Device imaging & deployment) - Hybrid Description: The client is looking for a Desktop Support IV. Will close to submissions on...
Remote WorkJob Purpose Handles customer billing accounts, ensuring timely and accurate invoicing, processing payments, and resolving discrepancies. Contributes knowledge across team, department and...
- Sauk City, WI (23 miles from Madison, WI)
- 2 days ago
- Sauk City, WI (23 miles from Madison, WI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Customer Service & Technical Support Manager
- Cottage Grove, WI (10 miles from Madison, WI)
- 2 days ago
- Cottage Grove, WI (10 miles from Madison, WI)
- 2 days ago
Job Type Full-time Description About Us: As a worldwide fitness, wellness, and health leader built on family values, Johnson Health Tech serves people who want to live better lives with products...
- Edgerton, WI (21 miles from Madison, WI)
- 2 days ago
- Edgerton, WI (21 miles from Madison, WI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Evansville, WI (22 miles from Madison, WI)
- 2 days ago
- Evansville, WI (22 miles from Madison, WI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Belleville, WI (17 miles from Madison, WI)
- 2 days ago
- Belleville, WI (17 miles from Madison, WI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Poynette, WI (23 miles from Madison, WI)
- 2 days ago
- Poynette, WI (23 miles from Madison, WI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Position Summary In position, you will be responsible for processing and managing public records of all types of organizational and business documents submitted to the division as required by...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
In this experienced level role, you will report to the Customer Service Manager. Your start date will be 10/20/2025. You will be the first contact for CONNECT customers (advisors, clients, and...
Remote WorkCustomer Service Representative
- Middleton, WI (6 miles from Madison, WI)
- 5 days ago
- Middleton, WI (6 miles from Madison, WI)
- 5 days ago
The QTI Group is partnering with our Middleton-based client to hire a Customer Service Representative (Project Coordinator)....
Customer Service & Administrative Coordinator
- Monona, WI (2 miles from Madison, WI)
- 5 days ago
- Monona, WI (2 miles from Madison, WI)
- 5 days ago
The QTI Group has partnered with a local food distribution company that is seeking a Customer Service & Administrative Coordinator. In this role, you'll be the first point of contact for...
Retail Customer Service Cashier
- Poynette, WI (23 miles from Madison, WI)
- 5 days ago
- Poynette, WI (23 miles from Madison, WI)
- 5 days ago
Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days...
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Madison, WI
Highest Education Level
Customer Service Representatives in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »