Customer Service Representative Jobs in Madison, WI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Starting hiring pay at: $15.5 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
CLUB Customer Service Outfitter Part Time
- Sun Prairie, WI (12 miles from Madison, WI)
- 8 hours ago
- Sun Prairie, WI (12 miles from Madison, WI)
- 8 hours ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
- Marshall, WI (17 miles from Madison, WI)
- 21 hours ago
- Marshall, WI (17 miles from Madison, WI)
- 21 hours ago
Customer Care Representative Auburn Ridge 825 Hubbell Street, Marshall, WI 53559 Auburn Ridge, a leader in providing innovative cabinetry and millwork solutions to builders, is seeking a...
Customer Success Representative Posted on April 28, 2025 APPLY HERE The Universities of Wisconsin are a premier system of public higher education serving more than 164,000 students. Awarding...
Customer Service Representative - Country View Veterinary Service - WI
- Oregon, WI (9 miles from Madison, WI)
- 1 day ago
- Oregon, WI (9 miles from Madison, WI)
- 1 day ago
We're looking to add another Customer Service Representative who is passionate about providing exceptional customer service to our team, and would love for you to join us today!...
Summary The QTI Group is partnering with Resonant Capital Advisors to hire a Client Service Associate (CSA) to join their team. Resonant Capital Advisors is a privately held, innovative, and...
Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with...
Remote WorkAt Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
- Edgerton, WI (21 miles from Madison, WI)
- 2 days ago
- Edgerton, WI (21 miles from Madison, WI)
- 2 days ago
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Stop-N-Go 1500 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors, such...
Returns Customer Service Associate (Part-Time)
- Stoughton, WI (13 miles from Madison, WI)
- 4 days ago
- Stoughton, WI (13 miles from Madison, WI)
- 4 days ago
Meeting & Understanding Customers Returns Customer Service Associate (Part-Time) Stoughton, United States Customer Relations Part time Job Description Job ID: 288456 Date posted: 22/04/2025 Why we...
Store Customer Service Specialist
- Verona, WI (10 miles from Madison, WI)
- 4 days ago
- Verona, WI (10 miles from Madison, WI)
- 4 days ago
JOB REQUIREMENTS: This position is essential to the success of ourretail stores. Customer Service Specialists work closely with wholesaleand retail customers to determine their needs, answer their...
Responsible for the fulfillment of client truckload service needs, while working with a team to ensure the client and carrier experience with Travero Logistics is positive. Collaborate with the...
DMV Customer Service Representative - Madison Southwest
- Madison, WI
- 6 days ago
- Madison, WI
- 6 days ago
Position Summary This DMV Customer Service Representative position is located at the Madison Southwest Customer Service Center and provides face-to-face customer support on driver licensing and vehicle...
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Madison, WI
Highest Education Level
Customer Service Representatives in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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