Customer Service Manager Jobs in Brookfield, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Milwaukee, WI (9 miles from Brookfield, WI)
- 19 hours ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 19 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Milwaukee, WI (9 miles from Brookfield, WI)
- 22 hours ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 22 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonClient Service Manager Trainee - Achieve July 2026
- Arthur J Gallagher & Co.
- Brookfield, WI
- 23 hours ago
- Brookfield, WI
- 23 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
HybridCustomer Experience Manager- Part Time
- Michaels Stores
- Brookfield, WI
- 7 days ago
- Brookfield, WI
- 7 days ago
Store - MILW-BROOKFIELD, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- ProMach
- Oconomowoc, WI (21 miles from Brookfield, WI)
- 8 days ago
- Oconomowoc, WI (21 miles from Brookfield, WI)
- 8 days ago
Build Your Career as a Customer Service Supervisor in a Growing Company Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you...
HybridCustomer Service Manager (Route & Account Management) - New Berlin, WI
- Compass Group
- New Berlin, WI (5 miles from Brookfield, WI)
- 12 days ago
- New Berlin, WI (5 miles from Brookfield, WI)
- 12 days ago
Job Summary The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing daytoday operations....
In PersonCustomer Success Manager DS Smart
- Direct Supply
- Milwaukee, WI (9 miles from Brookfield, WI)
- 13 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 13 days ago
Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those...
In PersonCustomer Service Department Manager
- Uline, Inc.
- Franksville, WI (19 miles from Brookfield, WI)
- 13 days ago
- Franksville, WI (19 miles from Brookfield, WI)
- 13 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Performance Food Group
- Oak Creek, WI (15 miles from Brookfield, WI)
- 15 days ago
- Oak Creek, WI (15 miles from Brookfield, WI)
- 15 days ago
Preferred Qualifications Licenses and Certifications: Certified Customer Service Manager (CSIA)...
In Person- Trulite
- New Berlin, WI (5 miles from Brookfield, WI)
- 16 days ago
- New Berlin, WI (5 miles from Brookfield, WI)
- 16 days ago
This position ensures an excellent standard of Customer service and assists in managerial tasks in the absence of the Customer Service Manager....
In Person- Five Below, Inc.
- Milwaukee, WI (9 miles from Brookfield, WI)
- 18 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 18 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Sussex, WI (9 miles from Brookfield, WI)
- 21 days ago
- Sussex, WI (9 miles from Brookfield, WI)
- 21 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeCustomer Service Manager - Buchner Pool
- City of Waukesha
- Waukesha, WI (6 miles from Brookfield, WI)
- 22 days ago
- Waukesha, WI (6 miles from Brookfield, WI)
- 22 days ago
Customer Service Manager Primary Function Assist in providing a comprehensive community swim program. Serves as the supervisory staff member for customer service operations....
In PersonCustomer Relations Manager (OEM Programs)
- Insight Global
- New Berlin, WI (5 miles from Brookfield, WI)
- 27 days ago
- New Berlin, WI (5 miles from Brookfield, WI)
- 27 days ago
Job Description The Customer Relations Manager leads OEM customer programs from early development through launch and production. This role blends project management and account management, serving...
In PersonDemographic Data for Brookfield, WI
Moving to Brookfield, WI? Find some basic demographic data about Brookfield, WI below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Brookfield, WI
Highest Education Level
Customer Service Managers in Brookfield, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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