Customer Service Manager Jobs in Cayce, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Graybar
- Columbia, SC (2 miles from Cayce, SC)
- 15 hours ago
- Columbia, SC (2 miles from Cayce, SC)
- 15 hours ago
Become part of the excitement. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company...
In Person- University of South Carolina
- Columbia, SC (2 miles from Cayce, SC)
- 1 day ago
- Columbia, SC (2 miles from Cayce, SC)
- 1 day ago
Posting Summary Logo: Posting Number: STA00394PO26 Job Family: Enrollment Management Job Function: Student Services USC Market Title: Student Services Program Coordinator Link to USC Market Title:...
In PersonBilingual Customer Service Professional
- Kelly Services
- Columbia, SC (2 miles from Cayce, SC)
- 4 days ago
- Columbia, SC (2 miles from Cayce, SC)
- 4 days ago
Bilingual Customer Service Professional Apply Now Applied To save a job sign in or get started Job ID: 10242413 Posted today Back Columbia, SC, US Office High School or equivalent Full Time,...
In PersonBilingual Customer Service Professional
- Columbia, SC (2 miles from Cayce, SC)
- 6 days ago
- Columbia, SC (2 miles from Cayce, SC)
- 6 days ago
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Bilingual Customer Service Advocate II to work at a leading...
In Person- Total Quality Logistics, Inc.
- Columbia, SC (2 miles from Cayce, SC)
- 11 days ago
- Columbia, SC (2 miles from Cayce, SC)
- 11 days ago
Country USA State South Carolina City Columbia Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
In Person- Five Below
- Columbia, SC (11 miles from Cayce, SC)
- 11 days ago
- Columbia, SC (11 miles from Cayce, SC)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonSearch for more jobs FT Assistant Manager Customer Service Posting Date: 04/21/2026 Cayce, SC APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 475145 Address:...
In Person- Lennox International
- West Columbia, SC
- 21 days ago
- West Columbia, SC
- 21 days ago
Who We Are Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Columbia, SC (2 miles from Cayce, SC)
- 60+ days ago
- Columbia, SC (2 miles from Cayce, SC)
- 60+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeDemographic Data for Cayce, SC
Moving to Cayce, SC? Find some basic demographic data about Cayce, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cayce, SC
Highest Education Level
Customer Service Managers in Cayce, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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