Customer Service Coordinator

Posting Summary Logo:

Posting Number:
STA00394PO26

Job Family:
Enrollment Management

Job Function:
Student Services

USC Market Title:
Student Services Program Coordinator

Link to USC Market Title:

Job Level:
P1 - Professional

Business Title (Internal Title):
Customer Service Coordinator

Campus:
Aiken

Work County:
Aiken

College/Division:
USC Aiken College/Division Level

Department:
AIK Admissions

State Pay Range:
G07

USC Market Range:
MRD - $44,296 $54,263 $64,229

Anticipated Hiring Range:
$44,296 - $54,263

Location of Vacancy:

Part/Full Time:
Full Time

Hours per Week:
37.5

Work Schedule:

Basis :
12 months

Job Search Category:
Other Professional

About USC About University of South Carolina:
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelors degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement:
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description Advertised Job Summary:
Customer Service Coordinator (Student Services Program Coordinator II), Salary: $44,296 $54,263 per year, USCA Admissions

Under general supervision, the Customer Service Coordinator is responsible for daily management of the service the Admissions Office provides prospective students and their families. This individual plays a critical role in the Office of Undergraduate Admissions by serving as the first point of contact for all prospective students and applicants counseling them through the application and enrollment process. This individual will also supervise Admissions Office student workers, which includes hiring, training, scheduling staff, and assessment. Serving in a counseling role, this individual will meet with prospective students and families to provide guidance and positively impact the enrollment process. This individual will be required to work effectively as a member of a team and coordinates recruitment, training, and supervision of student staff. Minimum requirements: Bachelors degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials: Must have a valid drivers license. Preferred: Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education. Application deadline: June 23, 2026. USCA is an AA/ EOE . We strive to cultivate an environment that is open, welcoming, and supportive of all individuals.

Job Related Minimum Required Education and Experience:
Requires a bachelors degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials:
Must have a valid drivers license

Preferred Qualifications:
Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education.

Knowledge/Skills/Abilities:
Knowledge of college admissions, enrollment, management, student recruitment, campus visit programming and volunteers. Must be able to plan, implement and coordinate broad array of activities. Attention to detail and ability to multi-task required. Must be able to speak with confidence in front of large groups. Must have a proven record in relating well to a wide audience of people through a professional yet engaging personality. Must have a proven record of demonstrating professional work behaviors and ethics. Some night and weekend work is required.

Job Duties Job Duty:
Manages customer service experiences for prospective students, parents, school counselors, and other influential constituents in the university enrollment process. This includes serving as the primary point of contact for all visitors to the Admissions Office and responding to general admissions inquiries via email and phone.

Essential Function:
Yes

Percentage of Time:
30

Job Duty:
Represents USC Aiken to prospective students, families, and school officials. Counsels applicants on the admissions application process. Reviews applications for freshman admission at peak times. Serve as a professional ambassador for USC Aiken including maintaining daily appointments, phone/e-mail/web contacts, and corresponding with the various constituencies of the office.

Essential Function:
Yes

Percentage of Time:
25

Job Duty:
Recruits, trains, schedules, and manages student staff to serve the needs of the Admissions Office.

Essential Function:
Yes

Percentage of Time:
20

Job Duty:
Supports campus tours and admission events, including welcome and check-in, and coordinating with the Campus Visit Coordinator to ensure seamless execution of campus visits and special events.

Essential Function:
Yes

Percentage of Time:
15

Job Duty:
Ongoing, other duties as assigned to support teams effort to fulfill mission.

Essential Function:
Yes

Percentage of Time:
10

Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive:
No

Hazardous weather category:
Non-Essential

Posting Detail Information Number of Vacancies:
1

Desired Start Date:

Job Open Date:
06/02/2026

Job Close Date:
06/23/2026

Open Until Filled:
No

Special Instructions to Applicant:
In addition to completing the online application, please also upload your resume and a separate cover letter.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by June 23, 2026 .

Quicklink for Posting:

EEO Statement:
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV /AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.