Bilingual Customer Service Professional

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Bilingual Customer Service Advocate II to work at a leading organization in Columbia, SC. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Salary/Pay Rate/Compensation : $20 per hour

Shift: Work Hours: 11:30am-8:00pm, after completing training from 8:00am-4:30pm

Why you should apply to be Bilingual Customer Service Advocate II:

	
• Competitive pay rate at $20 per hour.
  
  	

• Opportunity to work with a respected industry leader.
  
  	

• Enhance your skills in customer service and claims support.
  
  	

• Contribute to a collaborative and diverse team environment.
  
  

What’s a typical day as Bilingual Customer Service Advocate II? You’ll be:

	
• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries, including non-routine situations requiring research and adaptation.
  
  	

• Ensuring effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  
  	

• Performing research and coordinating with other departments to resolve inquiries and process adjustments.
  
  	

• Documenting inquiries and maintaining accurate records on complaints or customer comments.
  
  	

• Providing feedback and recommendations to management regarding customer problems, questions, and process improvements.
  
  	

• Assisting with training new employees and cross-training coworkers as needed.
  
  

This job might be an outstanding fit if you:

	
• Are bilingual and comfortable communicating effectively in English and Spanish language.
  
  	

• Have previous experience in customer service or insurance claims (must-have).
  
  	

• Possess excellent communication, problem-solving, and research skills.
  
  	

• Are detail-oriented and able to document information accurately.
  
  	

• Can adapt to non-routine situations and multi-task in a fast-paced environment.
  
  	

• Are available to work hours stated above onsite at the client location in Columbia, SC.
  
  

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Bilingual Customer Service Advocate II today!

 

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