Customer Service Manager Jobs in Quakertown, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa, Inc.
- Bethlehem, PA (9 miles from Quakertown, PA)
- 60+ days ago
- Bethlehem, PA (9 miles from Quakertown, PA)
- 60+ days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In Person- Jillamy
- Warminster, PA (21 miles from Quakertown, PA)
- 3 days ago
- Warminster, PA (21 miles from Quakertown, PA)
- 3 days ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
In Person- Try
- Warminster, PA (21 miles from Quakertown, PA)
- 4 days ago
- Warminster, PA (21 miles from Quakertown, PA)
- 4 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Remote- Penske Truck Leasing
- Allentown, PA (12 miles from Quakertown, PA)
- 5 days ago
- Allentown, PA (12 miles from Quakertown, PA)
- 5 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonCustomer Service Coordinator - Full Time
- Goodwill Keystone Area
- Fogelsville, PA (20 miles from Quakertown, PA)
- 5 days ago
- Fogelsville, PA (20 miles from Quakertown, PA)
- 5 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
In Person Full TimeFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Phillipsburg, NJ (18 miles from Quakertown, PA)
- 8 days ago
- Phillipsburg, NJ (18 miles from Quakertown, PA)
- 8 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full Time- Siemens
- Harleysville, PA (13 miles from Quakertown, PA)
- 8 days ago
- Harleysville, PA (13 miles from Quakertown, PA)
- 8 days ago
Position Location: This role supports our Harleysville, PA branch location, which serves customers throughout the greater Philadelphia, PA area. Here at Siemens, we take pride in enabling...
HybridHOME TEAMS OUR BURLINGTON CULTURE BENEFITS JOBS Customer Service Lead - Part-Time Keyword Location SEARCH Customer Service Lead - Part-Time Quakertown, PA If you have strong leadership skills, a...
In PersonFT Customer Experience Manager
- Michaels Stores
- Easton, PA (20 miles from Quakertown, PA)
- 10 days ago
- Easton, PA (20 miles from Quakertown, PA)
- 10 days ago
Store - ALLENTOWN-BETHLEHEM, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person- Community Veterinary Partners
- Quakertown, PA
- 11 days ago
- Quakertown, PA
- 11 days ago
Large Animal SupervisorPosition SummaryThe Large Animal Supervisor oversees the daily operations of the large animal department to support high-quality patient care, efficient workflow, and...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeFull Time Customer Service Coordinator
- TJX
- North Wales, PA (18 miles from Quakertown, PA)
- 13 days ago
- North Wales, PA (18 miles from Quakertown, PA)
- 13 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Full TimeCustomer Service Manager - Full Time
- Goodwill Keystone Area
- Hartsville, PA (21 miles from Quakertown, PA)
- 13 days ago
- Hartsville, PA (21 miles from Quakertown, PA)
- 13 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In Person Full TimePT- Customer Experience Manager
- Michaels Stores
- Collegeville, PA (19 miles from Quakertown, PA)
- 14 days ago
- Collegeville, PA (19 miles from Quakertown, PA)
- 14 days ago
Store - PHI-COLLEGEVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeStore - ALLENTOWN-QUAKERTOWN, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonDemographic Data for Quakertown, PA
Moving to Quakertown, PA? Find some basic demographic data about Quakertown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Quakertown, PA
Highest Education Level
Customer Service Managers in Quakertown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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