Call Center Representative Jobs in Quakertown, PA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 16 Jobs

Call Center Specialist

Allentown, PA (12 miles from Quakertown, PA)
8 hours ago

Allentown, PA (12 miles from Quakertown, PA)
8 hours ago

Job Details Job Location : Allentown, PA Position Type : Full Time Salary Range : Undisclosed Description Summary: Operates telephone system by answering incoming calls, scheduling appointments...

Call Center Customer Service Representative

Allentown, PA (12 miles from Quakertown, PA)
2 days ago

Allentown, PA (12 miles from Quakertown, PA)
2 days ago

Train Onsite 4-5 Weeks at our Allentown, PA location: 7450 Tilghman Street Suite 100 Allentown, PA 18106 WORK AT HOME AFTER ONSITE TRAINING! PERKS: Opportunity for bonuses and raises based upon...

Call Center Representative - 12-8

Warminster, PA (21 miles from Quakertown, PA)
4 days ago

Warminster, PA (21 miles from Quakertown, PA)
4 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Overnight Call Center Rep

Warminster, PA (21 miles from Quakertown, PA)
4 days ago

Warminster, PA (21 miles from Quakertown, PA)
4 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Senior Call Center Representative

Allentown, PA (12 miles from Quakertown, PA)
10 days ago

Allentown, PA (12 miles from Quakertown, PA)
10 days ago

Functions as a liaison at change of shifts to assure all call center representatives are kept informed on changes....

Call Center Representative - OHS Team

Warminster, PA (21 miles from Quakertown, PA)
10 days ago

Warminster, PA (21 miles from Quakertown, PA)
10 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Outbound Call Center Rep

Warminster, PA (21 miles from Quakertown, PA)
13 days ago

Warminster, PA (21 miles from Quakertown, PA)
13 days ago

Warminster, PA 1 DAYS AGO 21694171 Summary Warminster, PA $15.00 - $15.00 per Hour 6 Months Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...

Call Center Representative

Warminster, PA (21 miles from Quakertown, PA)
13 days ago

Warminster, PA (21 miles from Quakertown, PA)
13 days ago

Warminster, PA 1 DAYS AGO 21694182 Summary Warminster, PA $16.00 - $16.00 per Hour 1 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...

Call Center Representative - App Services

Warminster, PA (21 miles from Quakertown, PA)
20 days ago

Warminster, PA (21 miles from Quakertown, PA)
20 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Drug Testing Call Center Rep

Warminster, PA (21 miles from Quakertown, PA)
21 days ago

Warminster, PA (21 miles from Quakertown, PA)
21 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Client Support Specialist - Greater Philadelphia, PA Area

Warrington, PA (17 miles from Quakertown, PA)
27 days ago

Warrington, PA (17 miles from Quakertown, PA)
27 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Video Call Center Representative

Warminster, PA (21 miles from Quakertown, PA)
30+ days ago

Warminster, PA (21 miles from Quakertown, PA)
30+ days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Client Support Specialist

Plymouth Meeting, PA (23 miles from Quakertown, PA)
30+ days ago

Plymouth Meeting, PA (23 miles from Quakertown, PA)
30+ days ago

Client Support Specialist DIETRICH (Plymouth Meeting PA / Hybrid) REPORTS TO: Executive Vice President JOB SUMMARY: This is a full-time, exempt, salaried position, in corporate office with...

Remote Work

Scheduling Call Center Rep - 2nd Shift

Warminster, PA (21 miles from Quakertown, PA)
45+ days ago

Warminster, PA (21 miles from Quakertown, PA)
45+ days ago

Scheduling Call Center Rep - 2nd Shift Vertical Screen Inc. - 2.8 Warminster, PA Job Details Full-time $15 an hour 2 days ago Benefits Paid training Paid holidays Health insurance Dental insurance...

Call Center Representative- Service BDC

Doylestown, PA (14 miles from Quakertown, PA)
90+ days ago

Doylestown, PA (14 miles from Quakertown, PA)
90+ days ago

Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Why Fred Beans?...

View all jobs

Demographic Data for Quakertown, PA

Moving to Quakertown, PA? Find some basic demographic data about Quakertown, PA below.

Median Age

Average Household Income

Home Value vs Household Income in Quakertown, PA

Local

National

Total Population

36,111

Number of Businesses

1,011

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Quakertown, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Quakertown, PA offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Quakertown, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »