Call Center Representative Jobs in Quakertown, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- TE Connectivity
- Bethlehem, PA (9 miles from Quakertown, PA)
- 2 days ago
- Bethlehem, PA (9 miles from Quakertown, PA)
- 2 days ago
Call Center Representative Bethlehem, PA 19 May 2......
In PersonCall Center Collections Representative
- iQor
- Allentown, PA (12 miles from Quakertown, PA)
- 4 days ago
- Allentown, PA (12 miles from Quakertown, PA)
- 4 days ago
Skills Requirements: At least 1 year or more Collections experience required. 2+ or more years of previous Call Center experience and strong Customer Service experience preferred....
In Person2nd Shift Call Center Agent - Drug Testing Team
- Vertical Screen Inc.
- Warminster, PA (21 miles from Quakertown, PA)
- 5 days ago
- Warminster, PA (21 miles from Quakertown, PA)
- 5 days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
In PersonEntry Level Outbound Call Center Rep
- Vertical Screen Inc.
- Warminster, PA (21 miles from Quakertown, PA)
- 5 days ago
- Warminster, PA (21 miles from Quakertown, PA)
- 5 days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
RemoteSenior Call Center Representative
- Lehigh Valley Health Network
- Allentown, PA (12 miles from Quakertown, PA)
- 19 days ago
- Allentown, PA (12 miles from Quakertown, PA)
- 19 days ago
Functions as a liaison at change of shifts to assure all call center representatives are kept informed on changes....
In PersonVideo Call Center Representative - I-9 Team
- Vertical Screen Inc.
- Warminster, PA (21 miles from Quakertown, PA)
- 30+ days ago
- Warminster, PA (21 miles from Quakertown, PA)
- 30+ days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
In PersonCall Center, Customer Service Representative (Small Animal)
- Community Veterinary Partners
- Quakertown, PA
- 45+ days ago
- Quakertown, PA
- 45+ days ago
Love Helping People? Be the Voice That Connects Clients to Exceptional Care.We are seeking a dedicated and compassionate Call Center Customer Service Representative (CSR) to join our veterinary...
In PersonClient Support Specialist - Greater Philadelphia, PA Area (REMOTE)
- Fidelity Investments
- Warrington, PA (17 miles from Quakertown, PA)
- 45+ days ago
- Warrington, PA (17 miles from Quakertown, PA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonCall Center, Customer Service Representative
- Community Veterinary Partners
- Quakertown, PA
- 45+ days ago
- Quakertown, PA
- 45+ days ago
The Call Center Customer Service Representative is responsible for delivering exceptional customer service while managing a high volume of inbound and outbound calls. The CSR supports clients by...
In Person- Orthopaedic Associates of Allentown
- Allentown, PA (12 miles from Quakertown, PA)
- 60+ days ago
- Allentown, PA (12 miles from Quakertown, PA)
- 60+ days ago
Job DetailsJob Location: Allentown, PA 18104Position Type: Full TimeJob Shift: DaySummary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other...
In Person- Blue Bell, PA (20 miles from Quakertown, PA)
- 90+ days ago
- Blue Bell, PA (20 miles from Quakertown, PA)
- 90+ days ago
Now hiring a Call Center Customer Service Representative in Blue Bell, PA! This full-time, temp-to-hire position offers flexible shifts between 8:00 AM and 8:00 PM, Monday through Sunday, earning...
In PersonDemographic Data for Quakertown, PA
Moving to Quakertown, PA? Find some basic demographic data about Quakertown, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Quakertown, PA
Highest Education Level
Call Center Representatives in Quakertown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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