Customer Service Manager Jobs in Pennsylvania
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Summary Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing...
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Job Description Description The Fraud Client Services Manager is a subject matter expert in fraud management, risk mitigation, and regulatory compliance. They will lead the team ensuring it...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Experience Manager Michaels Stores - 3.4 Selinsgrove, PA Job Details Part-time Estimated: $31.9K - $40.4K a year 12 hours ago Benefits Health insurance Dental insurance Tuition...
Reference #: ...The Manager, Customer Success is a key leadership role within our Global Customer Success team. This role holds direct management responsibility for the Americas Customer Success...
Location: 5028 West Ridge Road Erie, PA 16506 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12am Age Requirement: Must be 18 years...
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...
About the Role Location United States of America Pennsylvania Horsham Remote vs. Office Office/Site only Company Siemens Energy, Inc. Organization Transformation of Industry Business Unit...
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of...
Account Manager, Clinical Solutions Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that creates growth? About the Team Elsevier is the leading...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Pennsylvania
Highest Education Level
Customer Service Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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