Customer Service Manager Jobs in Pennsylvania

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 125 Jobs

Customer Service Supervisor

  • Mount Pocono, PA
  • 25 days ago
  • Mount Pocono, PA
  • 25 days ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

Customer Experience Manager - Oregon Ave

  • Philadelphia, PA
  • 7 hours ago
  • Philadelphia, PA
  • 7 hours ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Retail Customer Service Supervisor - Part Time

  • Greensburg, PA
  • 7 hours ago
  • Greensburg, PA
  • 7 hours ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Coordinator

  • Pittsburgh, PA
  • 7 hours ago
  • Pittsburgh, PA
  • 7 hours ago

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Experience Manager

  • Philadelphia, PA
  • 16 hours ago
  • Philadelphia, PA
  • 16 hours ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Customer Service Supervisor (Front End Support)

  • Plymouth Meeting, PA
  • 1 day ago
  • Plymouth Meeting, PA
  • 1 day ago

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...

Customer Service Coordinator I

  • PA
  • 1 day ago
  • PA
  • 1 day ago

Customer Service Coordinator I Multiple Locations Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR,...

Retail Customer Service Supervisor

  • PA
  • 2 days ago
  • PA
  • 2 days ago

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...

Environmental Client Service Manager/Consultant

  • Cranberry Township, PA
  • 3 days ago
  • Cranberry Township, PA
  • 3 days ago

Groundwater & Environmental Services, Inc. (GES), an industry leader with a reputation for excellence in providing environmental consulting, engineering, compliance, and technical field services...

Remote Work

Client Service Manager - Repair Center

  • Horsham, PA
  • 3 days ago
  • Horsham, PA
  • 3 days ago

A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...

Customer Service Lead - Part-Time

  • Springfield, PA
  • 4 days ago
  • Springfield, PA
  • 4 days ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

Strategic Customer Success Manager - Public Sector

  • Harrisburg, PA
  • 4 days ago
  • Harrisburg, PA
  • 4 days ago

Location:** Remote, United States **Employment Type:** FullTime **Location Type:** Remote **Department** Job Fairs & Work Programs, Skillbridge **Overview** Were not just building better tech....

Customer Service Coordinator, Corporate

  • Philadelphia, PA
  • 4 days ago
  • Philadelphia, PA
  • 4 days ago

olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...

Customer Experience Manager

  • Cranberry Township, PA
  • 4 days ago
  • Cranberry Township, PA
  • 4 days ago

Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...

Customer Service Coordinator

  • Langhorne, PA
  • 4 days ago
  • Langhorne, PA
  • 4 days ago

Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....

Demographic Data for Pennsylvania

Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.


Local
National
13,002,700
303,027

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Pennsylvania

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Pennsylvania offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Pennsylvania
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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