Customer Service Manager Jobs in Exton, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fort Washington, PA (23 miles from Exton, PA)
- 10 hours ago
- Fort Washington, PA (23 miles from Exton, PA)
- 10 hours ago
Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make peoples...
- North Wales, PA (23 miles from Exton, PA)
- 3 days ago
- North Wales, PA (23 miles from Exton, PA)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager, Evenings/Weekends D319/8369
- Wilmington, DE (22 miles from Exton, PA)
- 3 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 3 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Springfield, PA (17 miles from Exton, PA)
- 4 days ago
- Springfield, PA (17 miles from Exton, PA)
- 4 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Associate Director, Client Services
- Wayne, PA (12 miles from Exton, PA)
- 5 days ago
- Wayne, PA (12 miles from Exton, PA)
- 5 days ago
Job Overview: Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
- Radnor, PA (12 miles from Exton, PA)
- 5 days ago
- Radnor, PA (12 miles from Exton, PA)
- 5 days ago
About the Company Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-compliant, personalized channel combines the...
- Wilmington, DE (22 miles from Exton, PA)
- 7 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 7 days ago
We are looking for a motivated and team focused Customer Service Team Lead who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating...
Part Time Customer Experience Manager
- Wilmington, DE (22 miles from Exton, PA)
- 7 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 7 days ago
Part Time Customer Experience Manager at Michaels in WILMINGTON, United States Job Description Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and...
- Coatesville, PA (11 miles from Exton, PA)
- 11 days ago
- Coatesville, PA (11 miles from Exton, PA)
- 11 days ago
Position Responsibilities: Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Newtown Square, PA (11 miles from Exton, PA)
- 12 days ago
- Newtown Square, PA (11 miles from Exton, PA)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Fort Washington, PA (23 miles from Exton, PA)
- 12 days ago
- Fort Washington, PA (23 miles from Exton, PA)
- 12 days ago
Job Classification: Sales - Sales At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing...
Client Service Coordinator - 000564
- Downingtown, PA (4 miles from Exton, PA)
- 12 days ago
- Downingtown, PA (4 miles from Exton, PA)
- 12 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Oaks, PA (11 miles from Exton, PA)
- 14 days ago
- Oaks, PA (11 miles from Exton, PA)
- 14 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Insurance Client Relations Manager
- Media, PA (14 miles from Exton, PA)
- 16 days ago
- Media, PA (14 miles from Exton, PA)
- 16 days ago
Who We Are *REMOTE OPPORUNITY* Modotech, Inc. is an insurance technology firm specializing in policy administration systems for Property & Casualty insurance companies and managing general agents....
Remote WorkCustomer Service Coordinator - 3rd Shift
- Swedesboro, NJ (24 miles from Exton, PA)
- 17 days ago
- Swedesboro, NJ (24 miles from Exton, PA)
- 17 days ago
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This...
Demographic Data for Exton, PA
Moving to Exton, PA? Find some basic demographic data about Exton, PA below.
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Salary for Customer Service Manager Jobs in Exton, PA
Highest Education Level
Customer Service Managers in Exton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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