Customer Service Manager Jobs in Exton, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator - Full Time
- Goodwill Keystone Area
- Phoenixville, PA (10 miles from Exton, PA)
- 5 days ago
- Phoenixville, PA (10 miles from Exton, PA)
- 5 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
In Person Full Time- ZP Group
- West Chester, PA (3 miles from Exton, PA)
- 6 days ago
- West Chester, PA (3 miles from Exton, PA)
- 6 days ago
Service Management, Sage ERP, International Logistics, Operations Management, Distribution, ERP Systems, Team Leadership, Logistics Coordination...
In Person- Gallagher
- Media, PA (14 miles from Exton, PA)
- 7 days ago
- Media, PA (14 miles from Exton, PA)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Siemens
- Harleysville, PA (20 miles from Exton, PA)
- 8 days ago
- Harleysville, PA (20 miles from Exton, PA)
- 8 days ago
Position Location: This role supports our Harleysville, PA branch location, which serves customers throughout the greater Philadelphia, PA area. Here at Siemens, we take pride in enabling...
Hybrid- Goodwill Keystone Area
- Berwyn, PA (9 miles from Exton, PA)
- 9 days ago
- Berwyn, PA (9 miles from Exton, PA)
- 9 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In Person- BJ's Wholesale Club
- Springfield, PA (17 miles from Exton, PA)
- 12 days ago
- Springfield, PA (17 miles from Exton, PA)
- 12 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonFull Time Customer Service Coordinator
- TJX
- North Wales, PA (23 miles from Exton, PA)
- 13 days ago
- North Wales, PA (23 miles from Exton, PA)
- 13 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Full Time- Five Below
- Philadelphia, PA (21 miles from Exton, PA)
- 14 days ago
- Philadelphia, PA (21 miles from Exton, PA)
- 14 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Moove NA Distribution LLC
- Kng of Prussa, PA (13 miles from Exton, PA)
- 14 days ago
- Kng of Prussa, PA (13 miles from Exton, PA)
- 14 days ago
Customer Service Management Responsibilities Develops and Manages Customer Service organizational structure to meet customer needs....
In PersonPT- Customer Experience Manager
- Michaels Stores
- Collegeville, PA (15 miles from Exton, PA)
- 14 days ago
- Collegeville, PA (15 miles from Exton, PA)
- 14 days ago
Store - PHI-COLLEGEVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeCustomer Experience Manager, Evenings/Weekends D319/8369
- Michaels Stores
- Wilmington, DE (22 miles from Exton, PA)
- 14 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 14 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Ambit RD Inc
- Swedesboro, NJ (24 miles from Exton, PA)
- 15 days ago
- Swedesboro, NJ (24 miles from Exton, PA)
- 15 days ago
Enable accessibility for low vision Open the accessibility menu Skip To Main Content Alert: Beware of Online Recruiting Scams GoPenske Rental Leasing Logistics Candidate Profile Emplois Canadiens...
In Person- Michaels Stores
- Bala Cynwyd, PA (21 miles from Exton, PA)
- 16 days ago
- Bala Cynwyd, PA (21 miles from Exton, PA)
- 16 days ago
Store - PHI-BALA CYNWYD, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Media, PA (14 miles from Exton, PA)
- 19 days ago
- Media, PA (14 miles from Exton, PA)
- 19 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Coordinator - 3rd Shift
- Penske Truck Leasing
- Swedesboro, NJ (24 miles from Exton, PA)
- 19 days ago
- Swedesboro, NJ (24 miles from Exton, PA)
- 19 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonDemographic Data for Exton, PA
Moving to Exton, PA? Find some basic demographic data about Exton, PA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Exton, PA
Highest Education Level
Customer Service Managers in Exton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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