Customer Service Manager Jobs in Exton, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Oaks, PA (11 miles from Exton, PA)
- 9 hours ago
- Oaks, PA (11 miles from Exton, PA)
- 9 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Berwyn, PA (9 miles from Exton, PA)
- 13 hours ago
- Berwyn, PA (9 miles from Exton, PA)
- 13 hours ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Regional Customer Service Manager
- Devon, PA (11 miles from Exton, PA)
- 7 days ago
- Devon, PA (11 miles from Exton, PA)
- 7 days ago
The Regional Customer Service Manager is a critical linkage point between external and internal customers, enabling JMs strategy of Focus, Simplify and Execute.The position is responsible for leading...
Work From Home - Customer Service Coordinator - Estates
- Wilmington, DE (22 miles from Exton, PA)
- 11 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 11 days ago
center experience At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of customer service or call center experience At least 6 months of...
Remote Work- King of Prussia, PA (13 miles from Exton, PA)
- 16 days ago
- King of Prussia, PA (13 miles from Exton, PA)
- 16 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Customer Service Lead - Part-Time
- Clifton Heights, PA (19 miles from Exton, PA)
- 17 days ago
- Clifton Heights, PA (19 miles from Exton, PA)
- 17 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Wilmington, DE (22 miles from Exton, PA)
- 19 days ago
- Wilmington, DE (22 miles from Exton, PA)
- 19 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Client Service Coordinator (VSS)
- King of Prussia, PA (13 miles from Exton, PA)
- 21 days ago
- King of Prussia, PA (13 miles from Exton, PA)
- 21 days ago
Prior call center experience preferred, but not required. Bilingual - Spanish speaking preferred. The ability to communicate effectively (clear, concise and professionally) with all levels....
This role is hybrid (3 days onsite) in Exton, PA. Candidates applying must be residing within a 50 mile commutable distance from the job location. Who We Are: At West, were a dedicated team that...
Sales Coordinator - Customer Service
- Glen Mills, PA (11 miles from Exton, PA)
- 22 days ago
- Glen Mills, PA (11 miles from Exton, PA)
- 22 days ago
Location: Glen Mills, PA, Windsor, CT, or Calgary, BC Job Type: Full-Time BrightPath Kids, and The Malvern School, part of the Busy Bees Global Childcare Community, is growing our team! BrightPath...
- Conshohocken, PA (17 miles from Exton, PA)
- 24 days ago
- Conshohocken, PA (17 miles from Exton, PA)
- 24 days ago
Customer Experience Manager - Pricing Transformation Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania...
- Downingtown, PA (4 miles from Exton, PA)
- 24 days ago
- Downingtown, PA (4 miles from Exton, PA)
- 24 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
- Lansdale, PA (22 miles from Exton, PA)
- 24 days ago
- Lansdale, PA (22 miles from Exton, PA)
- 24 days ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
Retail Customer Service Supervisor
- Collegeville, PA (15 miles from Exton, PA)
- 25 days ago
- Collegeville, PA (15 miles from Exton, PA)
- 25 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Relations Manager-Pennsylvania
- Ambler, PA (24 miles from Exton, PA)
- 30+ days ago
- Ambler, PA (24 miles from Exton, PA)
- 30+ days ago
Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer? Join Berkadia's loan servicing platform and learn from the best of the best at...
Demographic Data for Exton, PA
Moving to Exton, PA? Find some basic demographic data about Exton, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Exton, PA
Highest Education Level
Customer Service Managers in Exton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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