Call Center Representative Jobs in Exton, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Philadelphia Insurance Companies
- Bala Cynwyd, PA (21 miles from Exton, PA)
- 1 day ago
- Bala Cynwyd, PA (21 miles from Exton, PA)
- 1 day ago
Job Description Description Marketing Statement: Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and...
In PersonClient Support Specialist (Hybrid)
- Randstad
- Paoli, PA (8 miles from Exton, PA)
- 14 days ago
- Paoli, PA (8 miles from Exton, PA)
- 14 days ago
Are you looking to build a meaningful career in the financial services industry? We are seeking a driven, client-focused professional to join our team as a Client Relationship Associate. In this...
HybridPatient Services Representative/Call Center Representative
- US Fertility
- Chesterbrook, PA (12 miles from Exton, PA)
- 28 days ago
- Chesterbrook, PA (12 miles from Exton, PA)
- 28 days ago
Opportunity Overview We have an immediate opening for a Patient Services Representative / Call Center Representative to join our team at Shady Grove Fertility in Chesterbrook, Pennsylvania....
In PersonContact Center Representative - 1st Shift Part-Time
- Wawa
- Media, PA (14 miles from Exton, PA)
- 30+ days ago
- Media, PA (14 miles from Exton, PA)
- 30+ days ago
Contact Center Representative - 1st Shift Part-Time (2 positions available) Location: Media, PA Available Schedules : - 1st Shift 9:00am-1:00pm (20 hours/week, weekends included) - 1st Shift...
Hybrid Part TimeClient Support Specialist - Greater Philadelphia, PA Area (REMOTE)
- Fidelity Investments
- King of Prussia, PA (13 miles from Exton, PA)
- 45+ days ago
- King of Prussia, PA (13 miles from Exton, PA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In Person- Blue Bell, PA (20 miles from Exton, PA)
- 90+ days ago
- Blue Bell, PA (20 miles from Exton, PA)
- 90+ days ago
Now hiring a Call Center Customer Service Representative in Blue Bell, PA! This full-time, temp-to-hire position offers flexible shifts between 8:00 AM and 8:00 PM, Monday through Sunday, earning...
In PersonDemographic Data for Exton, PA
Moving to Exton, PA? Find some basic demographic data about Exton, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Exton, PA
Highest Education Level
Call Center Representatives in Exton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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