Customer Service Manager Remote & Hybrid Only Jobs in Ohio
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonAirport Ramp/Customer Service Supervisor FT - CAK
- Unifi Aviation, LLC
- North Canton, OH
- 18 hours ago
- North Canton, OH
- 18 hours ago
General information Job Title Airport Ramp/Customer Service Supervisor FT - CAK Date Tuesday, April 7, 2026 Entity Unifi Aviation, LLC State Ohio City North Canton Base Pay Rate: $ 19.00 Full/Part...
In PersonJOB SUMMARY The Customer Relationship Manager (CRM) is the point of contact operationally and administratively for each customer assigned. They function as customer advocate and interface with...
In PersonCustomer Experience Manager - Part Time
- Michaels Stores
- Lewis Center, OH
- 2 days ago
- Lewis Center, OH
- 2 days ago
Store - COLUMBUS-POWELL, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeManaging modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented,...
RemoteWe are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced,...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonThe City of Miamisburg is accepting applications for the part-time position of Customer Service Coordinator for the Parks and Recreation Department. The Customer Service Coordinator maintains a...
In PersonStore - Toledo North, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Full TimePart Time Customer Experience Manager (Nights and Weekends)
- Michaels Stores
- Holland, OH
- 6 days ago
- Holland, OH
- 6 days ago
Store - TOLEDO-HOLLAND, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeAt JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of...
Hybridcenter management experience required 2 years of people leadership or equivalent experience required Demonstrated track record as a strong manager and leader Working knowledge of telephony systems...
In PersonCustomer Service Admin - DC Weekend Days
- Church & Dwight Co Inc
- Old Fort, OH
- 7 days ago
- Old Fort, OH
- 7 days ago
A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique,...
In PersonCustomer Service Administrator Shipping
- Hamilton-Ryker
- Old Fort, OH
- 8 days ago
- Old Fort, OH
- 8 days ago
Email This Job Location: Old Fort, Ohio | Type: Temp To Hire | Job #401732 | Customer Service Admin 1st Shift Monday Friday $20.00 Fostoria, OH Come find your future with us! At Time Staffing,...
In PersonAt 80 Acres Farms, we're on a mission to change the way the world eats-and we're looking for people who want to help us do it. We grow pesticide-free salads, herbs, microgreens, and salad kits in...
In PersonDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
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Salary for Customer Service Manager Jobs in Ohio
Highest Education Level
Customer Service Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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