Call Center Representative Jobs in Ohio
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Entry - Level Sales Leadership Position (Remote)
- Schrieber Organization
- Cincinnati, OH
- 17 hours ago
- Schrieber Organization
- Cincinnati, OH
- 17 hours ago
Are you passionate about delivering top-tier customer service while achieving high-impact sales goals—all from the comfort of your home? Join our dynamic and growing team at Globe Life: American...
Remote WorkJob Type Full-time Description Hiring Immediately No Cold Calling Weekly Pay & Bonuses! Looking for a stable job with great pay, benefits, and career growth? Join Erie Home as a Call Center Agent,...
Overview: $14.25/hour. $19.25 for the month of October. Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts...
Now Hiring: Call Center Representative - $18/hr | M-F 12pm-7pm | Lebanon, OH Are you confident on the phone and great with people?...
We are currently seeking a full-time, office-based Call Center Assistant to join our Phase 1 Unit Call Center team. This position will be part of a team focused on recruiting participants for our...
Call Center Agent - OH- Full-Time - Monday - Friday 8:30am to 5:00pm
- Dayton, OH
- 3 days ago
- Dayton, OH
- 3 days ago
Call Center Agent - OH- Full-Time - Monday - Friday 8:30am to 5:00pm Job Locations US-OH-Dayton ID 2025-12044 Category Customer Service and Support Position Type Full Time Overview Versiti is a...
- Dayton, OH
- 3 days ago
- Dayton, OH
- 3 days ago
Call Center Agent -Full-Time- OH - Monday - Thursday 11:00am to 7:30pm, Rotating and Saturday: Friday 8:30am to 5:00pm and Saturday 9:00am to 3:00pm Job Locations US-OH-Dayton ID 2025-12043...
Multi-site Dermatology Group Seeks Call Center Agent Advanced Dermatology and Skin Care Center is recruiting a full time Call Center Agent to join our growing Dermatology group in Boardman, OH....
Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center Representatives to join their growing remote team....
Remote WorkCall Center Customer Service Representative (Cleveland, OH)
- Cleveland, OH
- 6 days ago
- Cleveland, OH
- 6 days ago
Role Summary We are looking for experienced call center representatives to join our Customer Care Service team....
Call Center Representative -Public Safety - Dispatch Center, Full Time, First Shift
- Cincinnati, OH
- 7 days ago
- Cincinnati, OH
- 7 days ago
Call Center Representative -Public Safety - Dispatch Center, Full Time, First Shift Job Description At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward...
Position Description: CGI Federal, a wholly owned subsidiary of CGI, and an industry leader in providing support and services to industry stakeholders by addressing Section 8 Project Based...
Looking to work from home while making a difference? Staffmark is hiring Remote Call Center Associates to support customers across a wide range of technical abilitiesfrom beginners to seasoned...
Remote WorkCall Center Agent (Lockland Ohio) compensation: Starting hourly rate $15.00 plus additional pay for third shift differential. employment type: experience level: entry level job title: Call Center...
Remote WorkCall Center Representative - -Public Safety - Dispatch Center
- Cincinnati, OH
- 12 days ago
- Cincinnati, OH
- 12 days ago
Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ohio
Highest Education Level
Call Center Representatives in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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