Call Center Representative Jobs in Ohio
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
In PersonMeet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver...
In Person- The Christ Hospital Health Network
- Cincinnati, OH
- 1 day ago
- Cincinnati, OH
- 1 day ago
Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic...
In PersonPFS Call Center Representative - 40 hrs/wk, 1st shift
- Blanchard Valley Health System
- Findlay, OH
- 1 day ago
- Findlay, OH
- 1 day ago
PURPOSE OF THIS POSITION The PFS Call Center Representative serves as the hospital's primary contact for all patient billing inquiries....
In PersonVirtual Branch Service Representative (Call Center)
- Kemba FCU
- Columbus, OH
- 1 day ago
- Columbus, OH
- 1 day ago
Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative...
In PersonApplication Support Call Center Representative
- Quadax
- Middleburg Heights, OH
- 2 days ago
- Middleburg Heights, OH
- 2 days ago
We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let’s not forget...
HybridWe are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate...
In PersonTBA - Call Center Representative Confirmation Specialist
- Great Day Improvements: A Family of Brands
- Bedford Heights, OH
- 2 days ago
- Bedford Heights, OH
- 2 days ago
Overview The Bath Authority - Call Center Representative Confirmation Specialist $20/hour + Bonuses In-Office position If you have excellent customer service skills, join the The Bath Authority team...
In PersonKnowledge, Skills, Abilities and other Qualifications: 1 year of call center experience required. Experience in the healthcare, pharmaceutical or healthcare related industry preferred....
In PersonIn-Office - Call Center Agent - Dayton - Full-Time - Monday through Friday 8:30am to 5:00pm
- Versiti, Inc.
- Dayton, OH
- 7 days ago
- Dayton, OH
- 7 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
Remote Full TimeIn-Office - Call Center Agent - Dayton - Full-Time - Monday - Friday 8:30am to 5:00pm
- Versiti, Inc.
- Dayton, OH
- 7 days ago
- Dayton, OH
- 7 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
Remote Full TimeCall Center Representative- 2nd shift
- AIM National Lease
- Girard, OH
- 10 days ago
- Girard, OH
- 10 days ago
Road Rescue Call Center Representative- 2nd shift On Site- Tuesday- Saturday 12:30pm-9:00pm Pay Rate: $16.00 per hour Handle incoming calls from drivers and/or customers with breakdown issues Handle...
In PersonPrevious customer service or call center experience is a plus. Strong verbal and written communication skills. Ability to work in a fast-paced environment and manage multiple tasks....
In Personcenter experience OR 2+ years general work experience requiredPrevious outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts...
RemoteCall Center Representative 1st Shift - 8:00am to 5:00pm Pay Rate: $20 an hour LHH Recruitment Solutions is partnering with one of our clients to identify a Call Center Representative for a firstshift...
In PersonDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ohio
Highest Education Level
Call Center Representatives in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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