Call Center Representative Jobs in Ohio
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Columbus, OH
- 6 hours ago
- Columbus, OH
- 6 hours ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote WorkPOSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
Call Center Agent - Kettering-OH-Gen Derm-215 (OH0202), OH
- Kettering, OH
- 3 days ago
- Kettering, OH
- 3 days ago
Call center experience and web-based scheduling are a plus. Ability to communicate effectively on the telephone....
Contact Center Representative (Corporate Accounts)
- Fairfield, OH
- 4 days ago
- Fairfield, OH
- 4 days ago
Company Description DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of...
[Contact Center Agent] [At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.?] [Have you ever wanted to work for a company that exceptionally...
Newsweek's list of Top 100 Most Loved Workplaces for 2024 3rd Shift Pay Rate: $16.00 per hour Handle incoming calls from drivers and/or customers with breakdown issues Handle accidents involving...
Call Center Representative, Public Safety & Dispatch, Full Time, First Shift
- Cincinnati, OH
- 6 days ago
- Cincinnati, OH
- 6 days ago
Under the direction of the Public Safety Manager, Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
Call Center Agent / Appointment Setter (Berea) Joyce Windows, Sunrooms & Baths image 1 of 10 120 Blaze Industrial Pkwy compensation: $15-$17/hour PLUS commissions and bonuses. $25/hr+ employment...
Medical Call Center Agent (Part-time, Mon & Tues, 1st shift)
- Cincinnati, OH
- 7 days ago
- Cincinnati, OH
- 7 days ago
Center experience preferred A day in the life of a HSO Medical Call Center Agent: Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to...
1595 Georgetown Rd, Hudson, OH 44236, USA $15.00 - $17.00/hour Job Description At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
The Clinical Neuroscience Institute FT/ DAYS/ 80 hours per pay Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration...
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
PURPOSE OF THIS POSITIONThe PFS Call Center Representative serves as the hospital's primary contact for all patient billing inquiries....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ohio
Highest Education Level
Call Center Representatives in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »