Call Center Representative Jobs in Ohio

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 52 Jobs

Commercial Mortgage Warehouse Lending Client Support Specialist

  • Cleveland, OH
  • 1 day ago
  • Cleveland, OH
  • 1 day ago

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The...

Resorts Contact Center Agent

  • Sandusky, OH
  • 1 day ago
  • Sandusky, OH
  • 1 day ago

Overview: $14.25/hour Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the...

Call Center Specialist

  • Willoughby, OH
  • 1 day ago
  • Willoughby, OH
  • 1 day ago

Responsibilities The call center specialist is responsible for coordinating aspects of the admissions process. This includes, but not limited to efficient and effective handling of inquiry calls,...

Customer care Associate-Dental Clinic-Columbus, NC

  • Columbus, OH
  • 2 days ago
  • Columbus, OH
  • 2 days ago

MAHEC is now accepting candidates for full-time Customer Care Associate at our Dental Health Center, Colombus, NC! This full-time, benefits eligible role will serve patients by assisting with...

MD Call Specialist

  • Cincinnati, OH
  • 2 days ago
  • Cincinnati, OH
  • 2 days ago

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needswherever they call home. We enable better...

Pt Acct Call Center Rep

  • Columbus, OH
  • 2 days ago
  • Columbus, OH
  • 2 days ago

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care...

Call Center Representative

  • Fairfield, OH
  • 2 days ago
  • Fairfield, OH
  • 2 days ago

Job Description A successful Call Center Representative is genuinely excited about helping people while creating a positive experience for clients....

Remote Work

Contact Center Representative

  • Fairfield, OH
  • 2 days ago
  • Fairfield, OH
  • 2 days ago

Company Description DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of...

Remote Work

Pt Acct Call Center Rep

  • OH
  • 2 days ago
  • OH
  • 2 days ago

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care...

Call Center Rep - Event

  • Hudson, OH
  • 2 days ago
  • Hudson, OH
  • 2 days ago

At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...

Call Center Rep - Inbound

  • Hudson, OH
  • 2 days ago
  • Hudson, OH
  • 2 days ago

At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...

Pfs Call Center Representative (PRN)

  • Findlay, OH
  • 3 days ago
  • Findlay, OH
  • 3 days ago

PFS CALL CENTER REPRESENTATIVE (PRN) Blanchard Valley Health System Findlay, OH (Onsite) Per Diem PURPOSE OF THIS POSITION The PFS Call Center Representative serves as the hospital's primary contact...

Member Contact Center Representative (Full-Time)

  • Cleveland, OH
  • 3 days ago
  • Cleveland, OH
  • 3 days ago

Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is...

Client Support Specialist I (Mentor, OH, US, 44060)

  • Mentor, OH
  • 4 days ago
  • Mentor, OH
  • 4 days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...

Medical Call Center Agent - Cuyahoga Falls, OH

  • Cuyahoga Falls, OH
  • 4 days ago
  • Cuyahoga Falls, OH
  • 4 days ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...

Demographic Data for Ohio

Moving to Ohio? Find some basic demographic data about Ohio below.


Local
National
11,799,441
250,936

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Ohio

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Ohio offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Ohio
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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