Call Center Representative Jobs in Ohio
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Consumer Services Specialist (Call Center- REMOTE)
- Columbus, OH
- 13 hours ago
- Columbus, OH
- 13 hours ago
We are** **currently** **hiring for our next call center class starting 8/18/2025***** The **Consumer Services Specialist** is responsible for delivering the Unparalleled Customer Experience and...
Remote WorkCome join a growing, fast-paced sales team with great benefits and career opportunities! This is a fully remote position, working from the comfort of your home office! Schedule hours:...
Remote WorkJob Description: Customer Care Associate (Onsite) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Client Relations Specialist ASG National Cleveland, OH, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote WorkA minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Job Details Level : Experienced Job Location : CityThrift - Dayton, OH Position Type : Full Time Salary Range : $17.50 - $18.50 Job Shift : Any Job Category : Retail Description Company Overview...
Call Center Representative Location: On-Site (Lorain) Hours: Full-time, Monday - Friday, 8:30am - 5:00pm PRIMARY PURPOSE The Call Center Representative provides direct service to patients, providers...
Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic...
Call Center Representative Job Locations United States-OH-Cincinnati Category Clinical Pharmacology & Nursing Job Summary We are currently seeking a full-time, office-based Call Center Assistant to...
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...
Responsible for performing job functions relative to Room Service call center operations and patient meal service....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ohio
Highest Education Level
Call Center Representatives in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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