Call Center Representative Jobs in Ohio
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Commercial Mortgage Warehouse Lending Client Support Specialist
- Cleveland, OH
- 1 day ago
- Cleveland, OH
- 1 day ago
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The...
Overview: $14.25/hour Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the...
Responsibilities The call center specialist is responsible for coordinating aspects of the admissions process. This includes, but not limited to efficient and effective handling of inquiry calls,...
MAHEC is now accepting candidates for full-time Customer Care Associate at our Dental Health Center, Colombus, NC! This full-time, benefits eligible role will serve patients by assisting with...
AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needswherever they call home. We enable better...
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care...
Job Description A successful Call Center Representative is genuinely excited about helping people while creating a positive experience for clients....
Remote WorkCompany Description DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of...
Remote WorkWe are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care...
At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...
At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...
PFS CALL CENTER REPRESENTATIVE (PRN) Blanchard Valley Health System Findlay, OH (Onsite) Per Diem PURPOSE OF THIS POSITION The PFS Call Center Representative serves as the hospital's primary contact...
Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is...
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...
Medical Call Center Agent - Cuyahoga Falls, OH
- Cuyahoga Falls, OH
- 4 days ago
- Cuyahoga Falls, OH
- 4 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ohio
Highest Education Level
Call Center Representatives in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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