Customer Service Analyst Jobs in Ohio
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6017 - Akron - 2940 Chenoweth Road, Akron, Ohio, 44312-5264 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience...
Payrate: $20.00- $20.00/hr. Summary: Provide support on all products, whether internally developed or off the shelf. The Support Bar/Desk is the front-line support to our internal and external...
About the Role As part of the Contact Center Customer Experience Team at Gap Inc., the Analyst will play a critical role in evaluating the overall customer experience during interactions and...
About Gap Inc. Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of...
The Opportunity As a Customer Service Analyst, you will provide superior customer service for our policyholders....
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Basic Purpose and Function: Responsible for providing effective customer service for internal and external customers by correspondence processing, client reporting, mail handling, and resolving...
Previous benefits and call center experience preferred....
Job Description: SUMMARY A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals....
We are looking for a customer oriented professional who can take on the responsibility of providing Tier I software application support for the equivant case management system(s) and companion...
Unlock Your Potential: Join the University of Dayton's UDit Team as an Academic IT Client Service Analyst. The University of Dayton seeks a dedicated and tech-savvy individual to join our UDit...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Ohio
Highest Education Level
Customer Service Analysts in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Hardware Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Customer Retention
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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