Customer Service Manager Jobs in Raleigh, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 005291
- Knightdale, NC (8 miles from Raleigh, NC)
- 1 day ago
- Knightdale, NC (8 miles from Raleigh, NC)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Durham, NC (21 miles from Raleigh, NC)
- 5 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 5 days ago
Occupational Summary Plan, coordinate and administer customer service activities within Duke Parking operations; develop, coordinate and advise on policy, operational procedures, and training...
- Cary, NC (8 miles from Raleigh, NC)
- 5 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 5 days ago
Store - RAL-CARY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Cary, NC (8 miles from Raleigh, NC)
- 5 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 5 days ago
CUSTOMER CARE COORDINATOR IN CARY, NC, USA! Date Posted: 06/24/2025 Hiring Organization: Rose International Position Number: 484593 Industry: Manufacturing Job Title: Customer Care Coordinator Job...
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Bilingual Customer Service Coordinator
- Clayton, NC (14 miles from Raleigh, NC)
- 5 days ago
- Clayton, NC (14 miles from Raleigh, NC)
- 5 days ago
What You'll Bring High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual in Spanish Excellent written and oral communication skills Ability to...
About the Role: Grade Level (for internal use): 08 The Role: P roduct Consultant (Client Success Manager) The Team: The Research Manager Client Success team is composed of global experienced...
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh, NC Habilitation Office. If you are looking for an exciting career opportunity in a growing industry,...
- Durham, NC (21 miles from Raleigh, NC)
- 8 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 8 days ago
Occupational Summary Plan, coordinate and administer customer service activities within Duke Parking operations; develop, coordinate and advise on policy, operational procedures, and training...
Airport Customer Service Supervisor - RDU KLM
- Morrisville, NC (11 miles from Raleigh, NC)
- 11 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 11 days ago
General information Job Title Airport Customer Service Supervisor - RDU KLM Date Tuesday, May 27, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 21.00...
Airport Customer Service Lead - RDU KLM
- Morrisville, NC (11 miles from Raleigh, NC)
- 11 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 11 days ago
General information Job Title Airport Customer Service Lead - RDU KLM Date Tuesday, May 27, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 16.50 Full/Part...
- Durham, NC (21 miles from Raleigh, NC)
- 11 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
What You'll Do We’re looking for a Client Service Manager to join our Client Focus team within Non-Qualified. In this role, you'll partner with retirement plan service representatives and...
Remote WorkCustomer Service Coordinator Part-Time Now Hiring Customer Service Coordinator Part-Time Now Hiring
- Knightdale, NC (8 miles from Raleigh, NC)
- 12 days ago
- Knightdale, NC (8 miles from Raleigh, NC)
- 12 days ago
Customer Service Coordinator Part-Time Now Hiring TJX Companies 3.5 ( ) Knightdale, NC Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Raleigh, NC
Highest Education Level
Customer Service Managers in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »