Customer Service Manager Jobs in North Carolina

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 117 Jobs

Customer Experience Manager

  • Concord, NC
  • 7 hours ago
  • Concord, NC
  • 7 hours ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Customer Success Manager

  • Charlotte, NC
  • 12 hours ago
  • Charlotte, NC
  • 12 hours ago

Job Summary: In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. We are looking for exceptionally talented, bright, and driven people. If you...

FT Assistant Manager Customer Service

  • Knightdale, NC
  • 18 hours ago
  • Knightdale, NC
  • 18 hours ago

Category/Area of Expertise: Retail Operations Job Requisition: 442855 Address: USA-NC-Knightdale-7053 Us Hwy 64 E Store Code: Store 00723 Front End (7214359) Food Lion has been providing an easy,...

Client Service Coordinator

  • Cary, NC
  • 18 hours ago
  • Cary, NC
  • 18 hours ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Unit Manager, Customer Care

  • Charlotte, NC
  • 1 day ago
  • Charlotte, NC
  • 1 day ago

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...

Customer Service Manager, Airport Customer Care

  • Charlotte, NC
  • 1 day ago
  • Charlotte, NC
  • 1 day ago

Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....

FT Manager Customer Service (H)

  • Morganton, NC
  • 1 day ago
  • Morganton, NC
  • 1 day ago

Category/Area of Expertise: Retail Operations Job Requisition: 442740 Address: USA-NC-Morganton-1230 Burkemont Ave Store Code: Store 00865 Front End (7216081) Food Lion has been providing an easy,...

Client Services Manager I, Spectrum Business

  • Charlotte, NC
  • 1 day ago
  • Charlotte, NC
  • 1 day ago

Ready to improve the client experie nce through positive partnership s and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long-term retention with...

Customer Service Professional

  • Cary, NC
  • 1 day ago
  • Cary, NC
  • 1 day ago

Immediate need for a talented Customer Service Professional. This is a 06+ months contract opportunity with long-term potential and is located in Cary, NC(Hybrid). Please review the job...

Customer Service Manager

  • Shelby, NC
  • 2 days ago
  • Shelby, NC
  • 2 days ago

Location: Shelby - Store 119: 1523 S. Post Rd. Shelby NC 28150 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...

Associate Account Manager - Small and Large Container

  • Concord, NC
  • 2 days ago
  • Concord, NC
  • 2 days ago

POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...

PT Customer Experience Manager

  • Charlotte, NC
  • 2 days ago
  • Charlotte, NC
  • 2 days ago

Store - CHLT-PARK ROAD, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Client Service Manager, Wireless

  • Charlotte, NC
  • 2 days ago
  • Charlotte, NC
  • 2 days ago

Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...

Customer Service Coordinator

  • Raleigh, NC
  • 3 days ago
  • Raleigh, NC
  • 3 days ago

Customer Service Coordinator Job ID 227397 Posted 08-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...

Senior Commercial Project Manager - Customer Services

  • Lexington, NC
  • 3 days ago
  • Lexington, NC
  • 3 days ago

Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in North Carolina offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in North Carolina
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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