Customer Service Manager Jobs in North Carolina
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Job Summary: In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. We are looking for exceptionally talented, bright, and driven people. If you...
Category/Area of Expertise: Retail Operations Job Requisition: 442855 Address: USA-NC-Knightdale-7053 Us Hwy 64 E Store Code: Store 00723 Front End (7214359) Food Lion has been providing an easy,...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Category/Area of Expertise: Retail Operations Job Requisition: 442740 Address: USA-NC-Morganton-1230 Burkemont Ave Store Code: Store 00865 Front End (7216081) Food Lion has been providing an easy,...
Ready to improve the client experie nce through positive partnership s and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long-term retention with...
Immediate need for a talented Customer Service Professional. This is a 06+ months contract opportunity with long-term potential and is located in Cary, NC(Hybrid). Please review the job...
Location: Shelby - Store 119: 1523 S. Post Rd. Shelby NC 28150 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Store - CHLT-PARK ROAD, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Customer Service Coordinator Job ID 227397 Posted 08-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
Senior Commercial Project Manager - Customer Services
- Lexington, NC
- 3 days ago
- Lexington, NC
- 3 days ago
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
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Salary for Customer Service Manager Jobs in North Carolina
Highest Education Level
Customer Service Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Bank Deposits
- Call Center Management
- Customer Success
- Zendesk
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Strategy Development
- Account Management
- Customer Relations
- Friendliness
- Telephone Skills
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Spanish
- Inventory Management
- English
- Team Building
- Policy Development
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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