Customer Service Manager Jobs in White Plains, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager, Employee Health & Benefits
- Marsh
- New York, NY (22 miles from White Plains, NY)
- 13 hours ago
- New York, NY (22 miles from White Plains, NY)
- 13 hours ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
HybridCustomer Service Supervisor - Full Time
- Whole Foods
- White Plains, NY
- 1 day ago
- White Plains, NY
- 1 day ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
In Person Full Time- Floor & Decor
- Nanuet, NY (13 miles from White Plains, NY)
- 1 day ago
- Nanuet, NY (13 miles from White Plains, NY)
- 1 day ago
Pay Range $17.10 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
In PersonCustomer Service Administrator
- Randstad
- Mineola, NY (20 miles from White Plains, NY)
- 1 day ago
- Mineola, NY (20 miles from White Plains, NY)
- 1 day ago
Are you tech-savvy, highly detail-oriented, and thrive in a fast-paced, collaborative environment? We are looking for an adaptable Office Representative to join our close-knit team of seven. This...
In Person- Five Below
- Nanuet, NY (13 miles from White Plains, NY)
- 1 day ago
- Nanuet, NY (13 miles from White Plains, NY)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCoordinator, Customer Care (Rotating)
- 92nd Street Y
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
The Coordinator within the Customer Care department is responsible for delivering the highest level of customer service when interacting with patrons, customers and 92NY colleagues. The...
In Person Part TimeCustomer Experience Manager - NY, NJ, CT Markets
- Compass Group
- New York, NY (22 miles from White Plains, NY)
- 2 days ago
- New York, NY (22 miles from White Plains, NY)
- 2 days ago
Travel: *** Willingness to travel locally (~20%) Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Car Allowance Growth. Opportunity. Excellence. Coffee...
In PersonArea Customer Service Coordinator (New York, NY)
- Paladin Inc
- New York, NY (22 miles from White Plains, NY)
- 2 days ago
- New York, NY (22 miles from White Plains, NY)
- 2 days ago
Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in New York, NY. We work with companies that offer...
In Person- JetBlue Airways
- Long Island City, NY (21 miles from White Plains, NY)
- 2 days ago
- Long Island City, NY (21 miles from White Plains, NY)
- 2 days ago
Position Summary The Customer Service Coordinator (CSC) serves as a customer advocate for JetBlue in the Systems Operation Center (SOC) and will execute real-time solutions. The CSC will...
In PersonArea Customer Service Coordinator
- Stamford, CT (11 miles from White Plains, NY)
- 2 days ago
- Stamford, CT (11 miles from White Plains, NY)
- 2 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Customer Service Coordinator Stamford, CT (onsite)...
In PersonSenior Manager - Client Services
- Veeva Systems
- New York, NY (22 miles from White Plains, NY)
- 4 days ago
- New York, NY (22 miles from White Plains, NY)
- 4 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteCustomer Service Lead - Part-Time
- Burlington
- Clifton, NJ (22 miles from White Plains, NY)
- 4 days ago
- Clifton, NJ (22 miles from White Plains, NY)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeClient Service Manager (Captives)
- US003 Marsh Management Services Inc.
- New York, NY (22 miles from White Plains, NY)
- 4 days ago
- New York, NY (22 miles from White Plains, NY)
- 4 days ago
Company: Marsh Description: We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is...
HybridClient Services Manager, Home Care
- BAYADA Home Health Care
- New York, NY (22 miles from White Plains, NY)
- 5 days ago
- New York, NY (22 miles from White Plains, NY)
- 5 days ago
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment Type: Full time...
In Person- NFP Corp.
- New York, NY (22 miles from White Plains, NY)
- 5 days ago
- New York, NY (22 miles from White Plains, NY)
- 5 days ago
Who We Are: Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of...
In PersonDemographic Data for White Plains, NY
Moving to White Plains, NY? Find some basic demographic data about White Plains, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in White Plains, NY
Highest Education Level
Customer Service Managers in White Plains, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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