Customer Service Manager Jobs in White Plains, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Valley Stream, NY (24 miles from White Plains, NY)
- 11 hours ago
- Valley Stream, NY (24 miles from White Plains, NY)
- 11 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Customer Experience Manager - Victoria's Secret - The Mall at Bay Plaza - Bronx, NY
- Bronx, NY (16 miles from White Plains, NY)
- 13 hours ago
- Bronx, NY (16 miles from White Plains, NY)
- 13 hours ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Westport, CT (23 miles from White Plains, NY)
- 13 hours ago
- Westport, CT (23 miles from White Plains, NY)
- 13 hours ago
Title: Director of Client Services Location: Westport, CT Salary: $120,000 170,000 Contact: Paul Chatlos, ... Our client seeks a Director of Client Services to build and manage a team that works...
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
Local resident with area knowledge preferred Please note this internship is for our onsite direct marketing team and not for digital, branding, or social media marketing. Daily role will consist...
- Port Chester, NY (4 miles from White Plains, NY)
- 1 day ago
- Port Chester, NY (4 miles from White Plains, NY)
- 1 day ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Montebello, NY (19 miles from White Plains, NY)
- 2 days ago
- Montebello, NY (19 miles from White Plains, NY)
- 2 days ago
We're i Postal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full...
Director, Client Service, Agency
- New York, NY (22 miles from White Plains, NY)
- 3 days ago
- New York, NY (22 miles from White Plains, NY)
- 3 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
Software Product Manager/Customer Support (Java/Jira)
- New York, NY (22 miles from White Plains, NY)
- 3 days ago
- New York, NY (22 miles from White Plains, NY)
- 3 days ago
Software Product Manager/Customer Support Engineer New York, New York (Hybrid - 4 days a week onsite) Full Time Opportunity - No third party or vendor resumes please A Fintech company in NYC is...
Mid-Market Customer Success Manager
- New York, NY (22 miles from White Plains, NY)
- 3 days ago
- New York, NY (22 miles from White Plains, NY)
- 3 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote Work- Union City, NJ (22 miles from White Plains, NY)
- 4 days ago
- Union City, NJ (22 miles from White Plains, NY)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- South Salem, NY (19 miles from White Plains, NY)
- 4 days ago
- South Salem, NY (19 miles from White Plains, NY)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Hoboken, NJ (24 miles from White Plains, NY)
- 4 days ago
- Hoboken, NJ (24 miles from White Plains, NY)
- 4 days ago
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if...
Accountant- Client Services Manager (Remote- US Based)
- Montvale, NJ (14 miles from White Plains, NY)
- 4 days ago
- Montvale, NJ (14 miles from White Plains, NY)
- 4 days ago
Please Note: This is a 1 year contract position. Job Summary Our firm is growing and we are looking for a full-time Accountant- Client Services Manager to be based remotely within the U.S. This...
Remote WorkDemographic Data for White Plains, NY
Moving to White Plains, NY? Find some basic demographic data about White Plains, NY below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in White Plains, NY
Highest Education Level
Customer Service Managers in White Plains, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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