Customer Service Manager Jobs in New York
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Pay Range: $19.25- $31.00 SUMMARY Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible...
PLEASE SUBMIT RESUME Customer Service Professional for an Interior Design Center. Specializing in custom window treatments (Blinds, Shades, Drapes, Shutters, & Upholstery) WORKING CONDITIONS Work...
Overview PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Part Time Operations...
Education: Associate's Degree required or equivalent experience; Bachelor's Degree a plus Experience: Minimum 3 years' banking experience Minimum 5 years' Call Center management experience Skills &...
Customer Success Manager This Job Is Available In 2 Locations See all Category Customer Experience Job Id HRD259478 This Job Driving Infinite Possibilities Within A Diversified, Global...
at Clarke Power Services in Bronx, New York, United States Job Description Position: Customer Service Manager Location: Bronx, NY Job Id: 3814-031725SN # of Openings: 1 Customer Service Manager Up to...
Regional Customer Success Manager, India
- New York City, NY
- 15 hours ago
- New York City, NY
- 15 hours ago
As the Regional Customer Success Manager - India, your mission is to build and maintain strong relationships with Spring Health's customers in India and potentially other global regions. You will...
Remote WorkIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
THIS ROLE WILL BE ONSITE AT THE WILLISTON, VT LOCATION. Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Why we will love you You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. What...
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Assistant Customer Service Team Lead - Front end
- Guilderland, NY
- 1 day ago
- Guilderland, NY
- 1 day ago
Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates....
The application window is expected to close on: 3/28/25. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The preferred work...
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Demographic Data for New York
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Salary for Customer Service Manager Jobs in New York
Highest Education Level
Customer Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Customer Relationship Management
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- Team Building
- Sales
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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