Customer Service Manager Jobs in New York
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager, Employee Health & Benefits
- Marsh & McLennan
- Madison, NY
- 13 hours ago
- Madison, NY
- 13 hours ago
Company: Marsh McLennan Agency Description: Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its...
HybridClient Service Manager, Employee Health & Benefits
- Marsh
- New York, NY
- 14 hours ago
- New York, NY
- 14 hours ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
HybridA World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonApply Now Introduction At Gallagher, we help clients face risk with confidence because we believe th when businesses are protected, theyre free to grow, lead, and innove. Youll be backed by our...
In PersonTechnical Customer Support Manager
- Quantifind
- New York City, NY
- 1 day ago
- New York City, NY
- 1 day ago
Who You Are You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer...
HybridCanteen Travel: * Willingness to travel locally (~20%) Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Car Allowance Growth. Opportunity. Excellence....
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- White Plains, NY
- 1 day ago
- White Plains, NY
- 1 day ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
In Person Full TimePay Range $17.10 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
In PersonAre you tech-savvy, highly detail-oriented, and thrive in a fast-paced, collaborative environment? We are looking for an adaptable Office Representative to join our close-knit team of seven. This...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Plattsburgh, NY
- 1 day ago
- Plattsburgh, NY
- 1 day ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeThe Coordinator within the Customer Care department is responsible for delivering the highest level of customer service when interacting with patrons, customers and 92NY colleagues. The...
In Person Part TimeCustomer Experience Manager - NY, NJ, CT Markets
- Compass Group
- New York, NY
- 2 days ago
- New York, NY
- 2 days ago
Travel: *** Willingness to travel locally (~20%) Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Car Allowance Growth. Opportunity. Excellence. Coffee...
In PersonCustomer Service Coordinator - Distribution Operations
- McKesson
- Montgomery, NY
- 2 days ago
- Montgomery, NY
- 2 days ago
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more...
In PersonArea Customer Service Coordinator (New York, NY)
- Paladin Inc
- New York, NY
- 2 days ago
- New York, NY
- 2 days ago
Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in New York, NY. We work with companies that offer...
In PersonDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in New York
Highest Education Level
Customer Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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