Customer Service Manager Jobs in Melville, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Administrator
- Randstad
- Mineola, NY (12 miles from Melville, NY)
- 1 day ago
- Mineola, NY (12 miles from Melville, NY)
- 1 day ago
Are you tech-savvy, highly detail-oriented, and thrive in a fast-paced, collaborative environment? We are looking for an adaptable Office Representative to join our close-knit team of seven. This...
In Person- BJ's Wholesale Club
- Deer Park, NY (4 miles from Melville, NY)
- 2 days ago
- Deer Park, NY (4 miles from Melville, NY)
- 2 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonArea Customer Service Coordinator
- Stamford, CT (19 miles from Melville, NY)
- 2 days ago
- Stamford, CT (19 miles from Melville, NY)
- 2 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Customer Service Coordinator Stamford, CT (onsite)...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Westport, CT (24 miles from Melville, NY)
- 7 days ago
- Westport, CT (24 miles from Melville, NY)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full TimeCustomer Service Lead - Part-Time
- Burlington
- Commack, NY (7 miles from Melville, NY)
- 11 days ago
- Commack, NY (7 miles from Melville, NY)
- 11 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Spectrum
- Flushing, NY (22 miles from Melville, NY)
- 12 days ago
- Flushing, NY (22 miles from Melville, NY)
- 12 days ago
center experience Technical Skills : Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
In PersonMulti Site Customer Service Coordinator
- Ricoh
- Stamford, CT (19 miles from Melville, NY)
- 13 days ago
- Stamford, CT (19 miles from Melville, NY)
- 13 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonCustomer Service Coordinator II
- Yusen Logistics
- Springfield Gardens, NY (19 miles from Melville, NY)
- 13 days ago
- Springfield Gardens, NY (19 miles from Melville, NY)
- 13 days ago
Overview Salary Range: $49,549-$82,307 Position Summary The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment...
In Person- Michaels Stores
- Port Chester, NY (21 miles from Melville, NY)
- 15 days ago
- Port Chester, NY (21 miles from Melville, NY)
- 15 days ago
Store - PORT CHESTER, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonCustomer Service Coordinator $18 hourly
- Raymour & Flanigan
- Central Islip, NY (10 miles from Melville, NY)
- 15 days ago
- Central Islip, NY (10 miles from Melville, NY)
- 15 days ago
center experience and prior dispatcher experience is preferable....
In Person- Randstad
- Hauppauge, NY (12 miles from Melville, NY)
- 15 days ago
- Hauppauge, NY (12 miles from Melville, NY)
- 15 days ago
A well-established, privately held production and print services organization is seeking a Client Services & Production Operations Manager to join its leadership team. This company is known for...
In Person- Whole Foods Market
- Stamford, CT (19 miles from Melville, NY)
- 15 days ago
- Stamford, CT (19 miles from Melville, NY)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonManager Member Services Support
- Teachers Federal Credit Union
- Hauppauge, NY (12 miles from Melville, NY)
- 16 days ago
- Hauppauge, NY (12 miles from Melville, NY)
- 16 days ago
Manager Member Services Support Show Map Location 102 MOTOR PARKWAY, Hauppauge, NY, 11788, United States Job Category Operations Employee Type Regular Full Time Required Degree 4 Year Degree...
In Person- TJ Maxx
- Oceanside, NY (16 miles from Melville, NY)
- 19 days ago
- Oceanside, NY (16 miles from Melville, NY)
- 19 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonPart Time Customer Service Coordinator
- The TJX Companies, Inc.
- Oceanside, NY (16 miles from Melville, NY)
- 20 days ago
- Oceanside, NY (16 miles from Melville, NY)
- 20 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Part TimeDemographic Data for Melville, NY
Moving to Melville, NY? Find some basic demographic data about Melville, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Melville, NY
Highest Education Level
Customer Service Managers in Melville, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »