Customer Service Manager Jobs in Corning, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Raymour & Flanigan
- Horseheads, NY (11 miles from Corning, NY)
- 5 days ago
- Horseheads, NY (11 miles from Corning, NY)
- 5 days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
In PersonPosition Overview This role is responsible for supporting domestic and international customers through accurate order processing, logistics coordination, customer support, and cross-functional...
In PersonCustomer Service Coordinator II
- Computer Task Group, Inc
- Corning, NY
- 15 days ago
- Corning, NY
- 15 days ago
CTG’s long-standing Fortune 500 client is seeking a Customer Service Coordinator II to support high-volume domestic and international order management operations. This role is ideal for a...
In PersonCustomer Service Coordinator II Location: Corning, NY Duration: 12+ Months Job Description: Education: Associate degree or similar relevant work experience required Experience: 2+ years,...
In PersonFull Time Customer Experience Manager Elmira, NY Big Flats, NY
- Michaels Stores
- Elmira, NY (16 miles from Corning, NY)
- 21 days ago
- Elmira, NY (16 miles from Corning, NY)
- 21 days ago
Store - ELMIRA-BIG FLATS, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Full TimeStaffing - Customer Service Coordinator I
- Mindlance
- Corning, NY
- 45+ days ago
- Corning, NY
- 45+ days ago
Qualifications Education and Experience: o 2-year associate's degree or work experience equivalent preferred o Customer service or call center experience preferred Skills: o Desire to grow strong customer...
HybridDemographic Data for Corning, NY
Moving to Corning, NY? Find some basic demographic data about Corning, NY below.
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Salary for Customer Service Manager Jobs in Corning, NY
Highest Education Level
Customer Service Managers in Corning, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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