Staffing - Customer Service Coordinator I

Staffing - Customer Service Coordinator I#26-10074

$17.87 per hour

Corning, NY

All On-site

Job Description

Hybrid, Corning NY

Position Details:

Position Type: Non-Exempt, Hybrid work model

Work Location: Corning, NY

Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM

Overtime: Not expected; requires prior manager approval if needed

Job Summary:

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Key Responsibilities:

1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams

2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.

3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.

4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.

5. Event Coordination: Assist department groups in planning and executing customer events.

6. Recordkeeping: Maintain accurate records of requests, orders, and communications.

7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Qualifications

Education and Experience:

o 2-year associate's degree or work experience equivalent preferred

o Customer service or call center experience preferred

Skills:

o Desire to grow strong customer service skills, including listening skills

o Strong phone and keyboarding skills and use of general office/call center equipment

o Experience with Microsoft Office suite and general call center and work order concepts and/or systems

o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately

o Demonstrate good organizational skills, detailed oriented, punctual

o Professional, friendly, and positive approach to customers' expectations and requests

o Ability to work well under pressure and remain positive

o High level of integrity and confidentiality

o Demonstrates good interpersonal skills

o Demonstrates good written and verbal communication skills

Experience:

o Preferred: Previous experience in a call center, customer service, or administrative support role.

Adaptability:

o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

Job Highlights:

This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.