Customer Service Coordinator II

CTG’s long-standing Fortune 500 client is seeking a Customer Service Coordinator II to support high-volume domestic and international order management operations. This role is ideal for a detail-oriented professional with strong ERP system experience and a customer-first mindset.

Type: Contract Job Title: Customer Service Coordinator II Location: Corning, NY Candidates must be able to commute and work onsite in Corning, NY Pay Rate: Based on experience Work Hours: M-F 8am-5pm Education: Associate degree or similar relevant work experience required

Top Responsibilities • Manage end-to-end domestic and international customer orders with accuracy and timeliness • Enter, validate, and process orders using PeopleSoft and SAP systems • Coordinate export logistics and shipment workflows using Origin Manager • Track shipments, resolve delays, and ensure on-time delivery commitments are met • Maintain customer profiles, pricing agreements, and order data in enterprise systems • Process credits, rebates, RMAs, and billing adjustments • Collaborate with logistics, finance, planning, QA, transportation, and global customer teams • Respond to customer inquiries within 24 hours • Support RFQs, quoting, and sales reporting activities • Ensure compliance with customs and shipping regulations

Required Skills & Experience • 2+ years in Customer Service or corporate operations environment • Experience with ERP/order management systems (PeopleSoft and/or SAP preferred) • Strong attention to detail and accuracy in high-volume environments • Excellent communication and customer service skills • Ability to manage multiple priorities and deadlines • Proficiency in Microsoft Office (Outlook, Teams, Word, SharePoint) • Strong problem-solving and organizational skills

Preferred Skills • Experience with logistics coordination and international shipping processes • Familiarity with Origin Manager or similar logistics platforms • Excel proficiency for reporting and analysis • Experience working in cross-functional global environments

Additional Information • No third-party resumes will be accepted • Drug testing and/or other employment-related inquiries may be conducted • CTG will consider qualified applicants with criminal histories in accordance with applicable laws • All candidates must be able to work on a W2 Tax basis (no C2C or third-party vendors) • CTG is an Equal Employment Opportunity employer • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.