Customer Service Manager Jobs in Brooklyn, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Success Manager Agency Partnerships
- New York, NY (3 miles from Brooklyn, NY)
- 8 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 8 hours ago
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
Customer Experience Manager North Bergen
- North Bergen, NJ (6 miles from Brooklyn, NY)
- 8 hours ago
- North Bergen, NJ (6 miles from Brooklyn, NY)
- 8 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Irvington, NY (24 miles from Brooklyn, NY)
- 8 hours ago
- Irvington, NY (24 miles from Brooklyn, NY)
- 8 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- New York, NY (3 miles from Brooklyn, NY)
- 20 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 20 hours ago
Client Service Manager I 3.5 3.5 out of 5 stars 28 Liberty St, New York, NY 10005 Pay Philosophy The typical starting salary range for this role is determined by a number of factors including...
- Stewart Manor, NY (18 miles from Brooklyn, NY)
- 1 day ago
- Stewart Manor, NY (18 miles from Brooklyn, NY)
- 1 day ago
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an...
Bilingual Customer Service Coordinator
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
Job Requirements: High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual in Spanish Preferred Experience: Excellent written and oral communication...
Client Service Coordinator - 000765
- Paramus, NJ (17 miles from Brooklyn, NY)
- 1 day ago
- Paramus, NJ (17 miles from Brooklyn, NY)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Wayne, NJ (21 miles from Brooklyn, NY)
- 1 day ago
- Wayne, NJ (21 miles from Brooklyn, NY)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Operations Manager, Customer Service Operations (B2B, B2C)
- Ridgefield Park, NJ (11 miles from Brooklyn, NY)
- 2 days ago
- Ridgefield Park, NJ (11 miles from Brooklyn, NY)
- 2 days ago
Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions....
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
Client Success Manager DailyPay Customer Service New York, USA Posted on Apr 22, 2025 DailyPay is transforming the way people get paid. As a worktech company and the industry's leading earned wage...
Remote WorkCustomer Service Coordinator II
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
Customer Service Coordinator II Erwin, New York Contract No 12819 Job Description CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service...
FT Customer Experience Manager
- Holmdel, NJ (24 miles from Brooklyn, NY)
- 2 days ago
- Holmdel, NJ (24 miles from Brooklyn, NY)
- 2 days ago
Store - NWK-HOLMDEL, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Tinton Falls, NJ (23 miles from Brooklyn, NY)
- 3 days ago
- Tinton Falls, NJ (23 miles from Brooklyn, NY)
- 3 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- North Bellmore, NY (23 miles from Brooklyn, NY)
- 3 days ago
- North Bellmore, NY (23 miles from Brooklyn, NY)
- 3 days ago
The Polar Bear of New York Customer Service Manager (CSM) is a key relationship manager with our customers....
Client Service Coordinator - 002177 in Village of Pelham, NY
- Pelham, NY (17 miles from Brooklyn, NY)
- 3 days ago
- Pelham, NY (17 miles from Brooklyn, NY)
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Demographic Data for Brooklyn, NY
Moving to Brooklyn, NY? Find some basic demographic data about Brooklyn, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Brooklyn, NY
Highest Education Level
Customer Service Managers in Brooklyn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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