Customer Service Manager Jobs in Brooklyn, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- JetBlue Airways Corporation
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
Position Summary The Customer Service Coordinator (CSC) serves as a customer advocate for JetBlue in the Systems Operation Center (SOC) and will execute real-time solutions. The CSC will...
In Person- Michaels Stores, Inc.
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 hour ago
Store - NYC-BROOKLYN HEIGHTS, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person- CVS Health
- New York, NY (3 miles from Brooklyn, NY)
- 6 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 6 hours ago
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues...
In PersonCustomer Relationship Managers
- Genuine Parts Company Asia Pacific
- Rutherford, NJ (10 miles from Brooklyn, NY)
- 6 hours ago
- Rutherford, NJ (10 miles from Brooklyn, NY)
- 6 hours ago
Motion Industrial Solutions is seeking a high-performing Customer Relationship Manager (CRM) to take ownership of a key territory in Rutheford and surrounding region. In this role, you are the...
In PersonClient Service Manager, Employee Health & Benefits
- Marsh & McLennan Companies, Inc.
- Saddle Brook, NJ (15 miles from Brooklyn, NY)
- 6 hours ago
- Saddle Brook, NJ (15 miles from Brooklyn, NY)
- 6 hours ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary...
HybridClient Service Manager, Employee Health & Benefits
- Marsh
- New York, NY (3 miles from Brooklyn, NY)
- 19 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 19 hours ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
HybridTechnical Customer Support Manager
- Quantifind
- New York City, NY (1 mile from Brooklyn, NY)
- 1 day ago
- New York City, NY (1 mile from Brooklyn, NY)
- 1 day ago
Who You Are You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer...
HybridCustomer Service Administrator
- Randstad
- Mineola, NY (18 miles from Brooklyn, NY)
- 1 day ago
- Mineola, NY (18 miles from Brooklyn, NY)
- 1 day ago
Are you tech-savvy, highly detail-oriented, and thrive in a fast-paced, collaborative environment? We are looking for an adaptable Office Representative to join our close-knit team of seven. This...
In PersonCoordinator, Customer Care (Rotating)
- 92nd Street Y
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
The Coordinator within the Customer Care department is responsible for delivering the highest level of customer service when interacting with patrons, customers and 92NY colleagues. The...
In Person Part TimeCustomer Experience Manager - NY, NJ, CT Markets
- Compass Group
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
Travel: *** Willingness to travel locally (~20%) Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Car Allowance Growth. Opportunity. Excellence. Coffee...
In PersonArea Customer Service Coordinator (New York, NY)
- Paladin Inc
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in New York, NY. We work with companies that offer...
In Person- TJX
- East Hanover, NJ (21 miles from Brooklyn, NY)
- 3 days ago
- East Hanover, NJ (21 miles from Brooklyn, NY)
- 3 days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In PersonSenior Manager - Client Services
- Veeva Systems
- New York, NY (3 miles from Brooklyn, NY)
- 4 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 4 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteCustomer Service Lead - Part-Time
- Burlington
- Clifton, NJ (14 miles from Brooklyn, NY)
- 4 days ago
- Clifton, NJ (14 miles from Brooklyn, NY)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeClient Service Manager (Captives)
- US003 Marsh Management Services Inc.
- New York, NY (3 miles from Brooklyn, NY)
- 4 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 4 days ago
Company: Marsh Description: We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is...
HybridDemographic Data for Brooklyn, NY
Moving to Brooklyn, NY? Find some basic demographic data about Brooklyn, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Brooklyn, NY
Highest Education Level
Customer Service Managers in Brooklyn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »