Customer Service Analyst Jobs in Brooklyn, NY
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Lead Client Support Analyst (Hybrid)
- Newark, NJ (9 miles from Brooklyn, NY)
- 6 days ago
- Newark, NJ (9 miles from Brooklyn, NY)
- 6 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come...
Client Service Analyst: Mid-Level
- New York, NY (3 miles from Brooklyn, NY)
- 14 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 14 days ago
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their...
- New York, NY (3 miles from Brooklyn, NY)
- 20 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 20 days ago
About the Role: The Role: Client Service Analyst The Team: As a member of our Client Services team, you will provide application and technical support for our global client base. The right...
- Bogota, NJ (12 miles from Brooklyn, NY)
- 20 days ago
- Bogota, NJ (12 miles from Brooklyn, NY)
- 20 days ago
Client Service Analyst - Bogota, Col About the job At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to...
Customer Experience Analyst Lead (Customer Support)
- New York, NY (3 miles from Brooklyn, NY)
- 28 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 28 days ago
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...
- Bogota, NJ (12 miles from Brooklyn, NY)
- 30+ days ago
- Bogota, NJ (12 miles from Brooklyn, NY)
- 30+ days ago
About Addi We are a leading financial platform, building the future of payments, shopping, and banking-a world where consumers and merchants can transact effortlessly, grow together and where we...
- Bogota, NJ (12 miles from Brooklyn, NY)
- 90+ days ago
- Bogota, NJ (12 miles from Brooklyn, NY)
- 90+ days ago
Job Description Summary For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and the drive to deliver impactful solutions to our...
Demographic Data for Brooklyn, NY
Moving to Brooklyn, NY? Find some basic demographic data about Brooklyn, NY below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Brooklyn, NY
Highest Education Level
Customer Service Analysts in Brooklyn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »