Call Center Representative Jobs in Brooklyn, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Garden City, NY (18 miles from Brooklyn, NY)
- 2 days ago
- Garden City, NY (18 miles from Brooklyn, NY)
- 2 days ago
EDUCATIONAL REQUIREMENTS: Associated Degree Required, Bachelors Degree Preferred QUALIFICATIONS AND EXPERIENCE: Call Center experience (high call volume) (medical experience preferred) Working knowledge...
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...
- New Rochelle, NY (18 miles from Brooklyn, NY)
- 2 days ago
- New Rochelle, NY (18 miles from Brooklyn, NY)
- 2 days ago
We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business....
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 2 days ago
About the Company: At In All Media, we craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Queens...
Remote WorkCall Center Representative II (Mutual Funds, Inbound)
- New York, NY (3 miles from Brooklyn, NY)
- 3 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 3 days ago
Company: SS&C Technologies Location: NY Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
Quality Assurance Specialist (Call Center)
- Wayne, NJ (21 miles from Brooklyn, NY)
- 4 days ago
- Wayne, NJ (21 miles from Brooklyn, NY)
- 4 days ago
Required Experience: High School diploma or GED and a minimum of 3 years Call Center experience. Prior Quality Assurance experience from a banking environment preferred....
Anticipated Client Support Specialist
- Wayne, NJ (21 miles from Brooklyn, NY)
- 6 days ago
- Wayne, NJ (21 miles from Brooklyn, NY)
- 6 days ago
Anticipated Client Support Specialist JobID: 4173 Position Type: Technology/Technology Support Specialist Date Posted: 6/24/2025 Location: Administration District Central Office Date Available:...
- Newark, NJ (9 miles from Brooklyn, NY)
- 7 days ago
- Newark, NJ (9 miles from Brooklyn, NY)
- 7 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
Remote WorkCall Center Representative (000290)
- New York, NY (3 miles from Brooklyn, NY)
- 8 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 8 days ago
Call Center Representative (000290)#25-58648 $30.00-$33.33 per hour New York, NY All On-site Job Description Duties: Schedule appointments, reminder calls to patients....
- Hackensack, NJ (13 miles from Brooklyn, NY)
- 10 days ago
- Hackensack, NJ (13 miles from Brooklyn, NY)
- 10 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
- New York, NY (3 miles from Brooklyn, NY)
- 10 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 10 days ago
center experience; strong customer service experience Who we are UNFCU is a global not-for-profit financial institution that serves the UN community....
- New York, NY (3 miles from Brooklyn, NY)
- 10 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 10 days ago
The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient...
Contact Center Agent I (Upstate NY Region)
- New York, NY (3 miles from Brooklyn, NY)
- 11 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 11 days ago
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkNew Business Call Center Representative 92041
- New York, NY (3 miles from Brooklyn, NY)
- 12 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 12 days ago
At New York Life, we're looking for Customer Service Call Center Representatives who are passionate about delivering best-in-class support....
- Roseland, NJ (18 miles from Brooklyn, NY)
- 12 days ago
- Roseland, NJ (18 miles from Brooklyn, NY)
- 12 days ago
Company Summary Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
Demographic Data for Brooklyn, NY
Moving to Brooklyn, NY? Find some basic demographic data about Brooklyn, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Brooklyn, NY
Highest Education Level
Call Center Representatives in Brooklyn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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