Customer Service Manager Jobs in Batavia, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonKey Account Coordinator (Customer Service)
- East Aurora, NY (23 miles from Batavia, NY)
- 13 days ago
- East Aurora, NY (23 miles from Batavia, NY)
- 13 days ago
Key Account Coordinator IMPORTANT: 7-month contract with the HIGH chance to extend or become perm 40-hours a week, M-F Hybrid: 4-days onsite, Fridays are remote Benefit Options: Medical, Dental,...
In Person- Michaels Stores
- East Aurora, NY (23 miles from Batavia, NY)
- 14 days ago
- East Aurora, NY (23 miles from Batavia, NY)
- 14 days ago
Store - Buff - East Aurora, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonClient Service Manager, Personal Lines
- Attica, NY (11 miles from Batavia, NY)
- 17 days ago
- Attica, NY (11 miles from Batavia, NY)
- 17 days ago
Apply Now Introduction At Gallagher, we help clients face risk with confidence because we believe th when businesses are protected, theyre free to grow, lead, and innove. Youll be backed by our...
In PersonMeritain Client Service Director
- CVS Health
- Alabama, NY (11 miles from Batavia, NY)
- 19 days ago
- Alabama, NY (11 miles from Batavia, NY)
- 19 days ago
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues...
In PersonClient Service Manager, Personal Lines
- Arthur J Gallagher & Co.
- Attica, NY (11 miles from Batavia, NY)
- 30+ days ago
- Attica, NY (11 miles from Batavia, NY)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonClient Service Manager, Personal Lines
- Gallagher
- Warsaw, NY (17 miles from Batavia, NY)
- 30+ days ago
- Warsaw, NY (17 miles from Batavia, NY)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Gallagher
- Attica, NY (11 miles from Batavia, NY)
- 30+ days ago
- Attica, NY (11 miles from Batavia, NY)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Kantar
- York, NY (18 miles from Batavia, NY)
- 45+ days ago
- York, NY (18 miles from Batavia, NY)
- 45+ days ago
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job...
In PersonSenior Director, Client Service
- Kantar
- York, NY (18 miles from Batavia, NY)
- 45+ days ago
- York, NY (18 miles from Batavia, NY)
- 45+ days ago
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job...
In PersonDemographic Data for Batavia, NY
Moving to Batavia, NY? Find some basic demographic data about Batavia, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Batavia, NY
Highest Education Level
Customer Service Managers in Batavia, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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