Call Center Representative Jobs in Batavia, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
On-Call Contact Center Representative
- Tompkins Financial Corporation
- Batavia, NY
- 27 days ago
- Batavia, NY
- 27 days ago
As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced....
In Person- Tompkins Financial Corporation
- Batavia, NY
- 27 days ago
- Batavia, NY
- 27 days ago
As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced....
In PersonBankOnBuffalo, Contact Center Agent
- CNB Bank
- Clarence Center, NY (20 miles from Batavia, NY)
- 30+ days ago
- Clarence Center, NY (20 miles from Batavia, NY)
- 30+ days ago
Description A Contact Center Agent is responsible for providing exceptional customer service for CNB's Family of Banks and support to clients through calls, live chats, and text messages. This...
In PersonMulti-Channel Contact Center Representative
- Tompkins Community Bank
- Batavia, NY
- 30+ days ago
- Batavia, NY
- 30+ days ago
Overview Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office. The Multi-Channel Customer Experience...
HybridContact Center Representative - Team Lead
- Tompkins Community Bank
- Batavia, NY
- 30+ days ago
- Batavia, NY
- 30+ days ago
Overview Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office. The Customer Experience Agent - Team Lead...
In PersonBilingual Spanish Call Center Customer Service Representative
- Conduent State Healthcare, LLC
- York, NY (18 miles from Batavia, NY)
- 45+ days ago
- York, NY (18 miles from Batavia, NY)
- 45+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
In PersonDemographic Data for Batavia, NY
Moving to Batavia, NY? Find some basic demographic data about Batavia, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Batavia, NY
Highest Education Level
Call Center Representatives in Batavia, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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