Customer Service Manager Jobs in Amherst, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Airport Customer Service Supervisor - BUF
- Unifi Aviation, LLC
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
General information Job Title Airport Customer Service Supervisor - BUF Date Thursday, May 7, 2026 Entity Unifi Aviation, LLC State New York City Buffalo Base Pay Rate: $ 20.00 Full/Part Time Full...
In PersonIn this position, youll ensure the Front End operates smoothly and employees have the tools and resources needed to provide incredible service to customers exiting the store. If you have an...
In Person- Wegmans
- Amherst, NY (3 miles from Amherst, NY)
- 5 days ago
- Amherst, NY (3 miles from Amherst, NY)
- 5 days ago
Location: 675 Alberta Drive Amherst, NY 14226 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Full...
In PersonKey Account Coordinator (Customer Service)
- East Aurora, NY (16 miles from Amherst, NY)
- 13 days ago
- East Aurora, NY (16 miles from Amherst, NY)
- 13 days ago
Key Account Coordinator IMPORTANT: 7-month contract with the HIGH chance to extend or become perm 40-hours a week, M-F Hybrid: 4-days onsite, Fridays are remote Benefit Options: Medical, Dental,...
In Person- Michaels Stores
- East Aurora, NY (16 miles from Amherst, NY)
- 15 days ago
- East Aurora, NY (16 miles from Amherst, NY)
- 15 days ago
Store - Buff - East Aurora, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonClient Service Manager, Personal Lines
- Attica, NY (23 miles from Amherst, NY)
- 17 days ago
- Attica, NY (23 miles from Amherst, NY)
- 17 days ago
Apply Now Introduction At Gallagher, we help clients face risk with confidence because we believe th when businesses are protected, theyre free to grow, lead, and innove. Youll be backed by our...
In PersonMeritain Client Service Director
- CVS Health
- Alabama, NY (17 miles from Amherst, NY)
- 20 days ago
- Alabama, NY (17 miles from Amherst, NY)
- 20 days ago
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues...
In Person- Raymour & Flanigan
- Buffalo, NY (10 miles from Amherst, NY)
- 22 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 22 days ago
center experience and prior dispatcher experience is preferable....
In Person- Wegmans
- Niagara Falls, NY (14 miles from Amherst, NY)
- 30+ days ago
- Niagara Falls, NY (14 miles from Amherst, NY)
- 30+ days ago
Location: 1577 Military Road Niagara Falls, NY 14304 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am Age Requirement: Must be...
In Person- Wegmans Food Markets
- Niagara Falls, NY (17 miles from Amherst, NY)
- 30+ days ago
- Niagara Falls, NY (17 miles from Amherst, NY)
- 30+ days ago
Were looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and...
In PersonClient Service Manager, Personal Lines
- Arthur J Gallagher & Co.
- Attica, NY (23 miles from Amherst, NY)
- 30+ days ago
- Attica, NY (23 miles from Amherst, NY)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Gallagher
- Attica, NY (23 miles from Amherst, NY)
- 30+ days ago
- Attica, NY (23 miles from Amherst, NY)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- TruGreen
- Orchard Park, NY (17 miles from Amherst, NY)
- 90+ days ago
- Orchard Park, NY (17 miles from Amherst, NY)
- 90+ days ago
101462100 Mid County Drive, Orchard Park, New York 14127 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
In PersonDemographic Data for Amherst, NY
Moving to Amherst, NY? Find some basic demographic data about Amherst, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Amherst, NY
Highest Education Level
Customer Service Managers in Amherst, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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