Customer Service Manager Jobs in Amherst, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Microsoft
- Buffalo, NY (10 miles from Amherst, NY)
- 1 day ago
- Buffalo, NY (10 miles from Amherst, NY)
- 1 day ago
What You Bring: 5+ years of experience in inside sales, call center management, or customer operations-including 2+ years of team leadership....
- Tonawanda, NY (8 miles from Amherst, NY)
- 2 days ago
- Tonawanda, NY (8 miles from Amherst, NY)
- 2 days ago
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
- Buffalo, NY (10 miles from Amherst, NY)
- 3 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 3 days ago
Job Description Description The Fraud Client Services Manager is a subject matter expert in fraud management, risk mitigation, and regulatory compliance. They will lead the team ensuring it...
- Buffalo, NY (10 miles from Amherst, NY)
- 3 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 3 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Services Manager, Environment Testing
- Buffalo, NY (10 miles from Amherst, NY)
- 9 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 9 days ago
Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and...
Lead Customer Service Coordinator CRST The Transportation Solution, Inc. - 2.9 Amherst, NY Job Details Full-time $18.11 - $27.17 an hour 9 hours ago Qualifications Mid-level Full Job Description...
Front End Manager - Assistant Manager - Customer Service
- North Tonawanda, NY (7 miles from Amherst, NY)
- 21 days ago
- North Tonawanda, NY (7 miles from Amherst, NY)
- 21 days ago
FRONT END MANAGER - ASSISTANT MANAGER - CUSTOMER SERVICE POSITION OVERVIEW This employee is responsible for maintaining the front-end of the store. This employee is the front lines of our company...
Customer Service Supervisor (Healthcare)
- Buffalo, NY (10 miles from Amherst, NY)
- 22 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 22 days ago
We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who...
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
Account Manager DEPARTMENT: Operations REPORTS TO: Executive Vice President, Merchandsing FLSA STATUS: Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine...
- Buffalo, NY (10 miles from Amherst, NY)
- 60+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 60+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Demographic Data for Amherst, NY
Moving to Amherst, NY? Find some basic demographic data about Amherst, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Amherst, NY
Highest Education Level
Customer Service Managers in Amherst, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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