Customer Service Representative Jobs in Amherst, NY

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 114 Jobs

Customer Service Return Agent - Buffalo Airport

  • Buffalo, NY (10 miles from Amherst, NY)
  • 14 hours ago
  • Buffalo, NY (10 miles from Amherst, NY)
  • 14 hours ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

Customer Service Representative

  • Buffalo, NY (10 miles from Amherst, NY)
  • 17 hours ago
  • Buffalo, NY (10 miles from Amherst, NY)
  • 17 hours ago

Open Date 8/19/2025 Position Customer Service Representative Category Customer Service Description Speed Global Services is avidly seeking a Customer Service Representative to add to our growing team...

Customer Experience Representative (Advanced Solutions Sales)

  • Buffalo, NY (10 miles from Amherst, NY)
  • 18 hours ago
  • Buffalo, NY (10 miles from Amherst, NY)
  • 18 hours ago

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...

Produce Customer Service

  • Depew, NY (6 miles from Amherst, NY)
  • 1 day ago
  • Depew, NY (6 miles from Amherst, NY)
  • 1 day ago

Location: 651 Dick Road Depew, NY 14043 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay...

Remote Benefits Customer Service Representative

  • Buffalo, NY (10 miles from Amherst, NY)
  • 1 day ago
  • Buffalo, NY (10 miles from Amherst, NY)
  • 1 day ago

Benefits Customer Service Representative Options for Remote or On-Site Buffalo, NY - Must Live within 2 Hours (Driving Distance) Contract Length: 3+ Months with Potential for Extension The Role: As...

Remote Work

GreenDrop Customer Service Attendant - Floater

  • Orchard Park, NY (17 miles from Amherst, NY)
  • 1 day ago
  • Orchard Park, NY (17 miles from Amherst, NY)
  • 1 day ago

Job Title: GreenDrop Attendant-Floater Pay: $1 6.40 to $2 0.50 Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and...

Deli Customer Service

  • Depew, NY (6 miles from Amherst, NY)
  • 2 days ago
  • Depew, NY (6 miles from Amherst, NY)
  • 2 days ago

Location: 651 Dick Road Depew, NY 14043 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Full time Pay...

Sushi Customer Service

  • Depew, NY (6 miles from Amherst, NY)
  • 2 days ago
  • Depew, NY (6 miles from Amherst, NY)
  • 2 days ago

Location: 651 Dick Road Depew, NY 14043 Availability Requirement for this role: Afternoon, Evening (including weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay Range:...

Customer Service Associate

  • Medina, NY (24 miles from Amherst, NY)
  • 2 days ago
  • Medina, NY (24 miles from Amherst, NY)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Lackawanna, NY (12 miles from Amherst, NY)
  • 2 days ago
  • Lackawanna, NY (12 miles from Amherst, NY)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate I

  • Lackawanna, NY (12 miles from Amherst, NY)
  • 2 days ago
  • Lackawanna, NY (12 miles from Amherst, NY)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Attica, NY (23 miles from Amherst, NY)
  • 2 days ago
  • Attica, NY (23 miles from Amherst, NY)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Lewiston, NY (18 miles from Amherst, NY)
  • 2 days ago
  • Lewiston, NY (18 miles from Amherst, NY)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Sanborn, NY (13 miles from Amherst, NY)
  • 2 days ago
  • Sanborn, NY (13 miles from Amherst, NY)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Newfane, NY (19 miles from Amherst, NY)
  • 2 days ago
  • Newfane, NY (19 miles from Amherst, NY)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Demographic Data for Amherst, NY

Moving to Amherst, NY? Find some basic demographic data about Amherst, NY below.

Local
National
20,201,017
534,422

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Amherst, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Amherst, NY offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Amherst, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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