Call Center Representative Jobs in Amherst, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative PM - Temporary - Transportation (3 Positions)
- Buffalo, NY (10 miles from Amherst, NY)
- 8 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 8 days ago
Job Opening Information Call Center Representative PM - Temporary - Transportation (3 Positions) Application Deadline 8/17/2025 Position Start Date 8/30/2025 Position Title Call Center Representative...
Call Center Representative AM - Temporary - Transportation (3 Positions)
- Buffalo, NY (10 miles from Amherst, NY)
- 9 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 9 days ago
Call Center Representative AM - Temporary - Transportation (3 Positions) Required Application Type School Related Personnel Job Description Hours: 6:00 am - 11:00 am (5 hours per day, 25 hours per week...
Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and...
Call Center Customer Service Representative
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a Benefits Customer Service Representative at a premier client near...
Sr. Call Center Rep (Buffalo Region) - Escalations Experience - $30/hour
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Two and a half weeks of training in Albany, NY is...
Call Center Customer Service Representative
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a Benefits Customer Service Representative at a premier client near...
Call Center Customer Service Representative Remote
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
Company: Kelly Services Location: Buffalo, NY Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Join a team that makes a real difference. As a Seasonal...
Remote WorkPay Range: $17.50 - $21.53The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
- Buffalo, NY (10 miles from Amherst, NY)
- 60+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 60+ days ago
CALL CENTER SPECIALIST Jericho Road Community Health Center is actively seeking a Call Center Specialist. This position is full-time, within the call center department, working at our Broadway...
Demographic Data for Amherst, NY
Moving to Amherst, NY? Find some basic demographic data about Amherst, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Amherst, NY
Highest Education Level
Call Center Representatives in Amherst, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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