Customer Service Manager Jobs in Trenton, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- North Brunswick, NJ (20 miles from Trenton, NJ)
- 13 hours ago
- North Brunswick, NJ (20 miles from Trenton, NJ)
- 13 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Mount Laurel, NJ (20 miles from Trenton, NJ)
- 1 day ago
- Mount Laurel, NJ (20 miles from Trenton, NJ)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Food Access &Client; Services Manager
- Lawrence Township, NJ (4 miles from Trenton, NJ)
- 4 days ago
- Lawrence Township, NJ (4 miles from Trenton, NJ)
- 4 days ago
Objective HomeFront is seeking a strong leader with passion, dedication, and a deep commitment to advancing food security and resource equity for our community's most vulnerable families. This...
Fulltime Customer Experience Manager Michaels Feasterville Pa 19053
- Feasterville Trevose, PA (12 miles from Trenton, NJ)
- 6 days ago
- Feasterville Trevose, PA (12 miles from Trenton, NJ)
- 6 days ago
Store - PHI-FEASTERVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Wyncote, PA (23 miles from Trenton, NJ)
- 7 days ago
- Wyncote, PA (23 miles from Trenton, NJ)
- 7 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
- New Brunswick, NJ (24 miles from Trenton, NJ)
- 9 days ago
- New Brunswick, NJ (24 miles from Trenton, NJ)
- 9 days ago
Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace...
- Langhorne, PA (8 miles from Trenton, NJ)
- 10 days ago
- Langhorne, PA (8 miles from Trenton, NJ)
- 10 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Client Service Manager, Geismar Service Center
- Horsham, PA (21 miles from Trenton, NJ)
- 11 days ago
- Horsham, PA (21 miles from Trenton, NJ)
- 11 days ago
A Snapshot of Your Day** Serve as clients direct point of contact while repairs are ongoing at the service center. Work alongside a team of mechanics, machinists, weld technicians, inspectors,...
What You Bring To The Role Minimum Requirements: Bachelor's degree in Business Administration, Management, or a related field Minimum of 10 years of experience in customer service management, with at...
- Freehold, NJ (23 miles from Trenton, NJ)
- 13 days ago
- Freehold, NJ (23 miles from Trenton, NJ)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Logistics & Customer Service Coordinator
- Croydon, PA (11 miles from Trenton, NJ)
- 14 days ago
- Croydon, PA (11 miles from Trenton, NJ)
- 14 days ago
Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make...
- Rydal, PA (20 miles from Trenton, NJ)
- 15 days ago
- Rydal, PA (20 miles from Trenton, NJ)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Non-Qualified Client Service Manager
- Dresher, PA (22 miles from Trenton, NJ)
- 19 days ago
- Dresher, PA (22 miles from Trenton, NJ)
- 19 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Customer Service Coordinator II
- Monroe Township, NJ (18 miles from Trenton, NJ)
- 21 days ago
- Monroe Township, NJ (18 miles from Trenton, NJ)
- 21 days ago
Metrics Include IRT service, cost, quality and one call resolution for dedicated email boxes....
Customer Experience Manager - 8029 Freehold
- Freehold, NJ (23 miles from Trenton, NJ)
- 23 days ago
- Freehold, NJ (23 miles from Trenton, NJ)
- 23 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Trenton, NJ
Moving to Trenton, NJ? Find some basic demographic data about Trenton, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Trenton, NJ
Highest Education Level
Customer Service Managers in Trenton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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