Customer Service Manager Jobs in New Jersey
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Edgewater, NJ
- 7 hours ago
- Edgewater, NJ
- 7 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Scheduling Coordinator / Client Service Supervisor
- Hackensack, NJ
- 10 hours ago
- Hackensack, NJ
- 10 hours ago
Requisition #: 204219 Location: Hackensack, NJ 07601 Category: Client Services Salary: $50,000.00 per year Position Details Entry Level Management position Aveanna is looking for a passionate,...
Griswold Home Care, Inc Care Coordinator/Customer Service in Ocean City , New Jersey Salary $ 43,888.00 On call compensation $ 400.00 Non medical home care experience a plus CARE COORDINATOR JOB...
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Coordinator Customer Service l Regional- Full Time (Harrah's Atlantic City/CES)
- Atlantic City, NJ
- 60+ days ago
- Atlantic City, NJ
- 60+ days ago
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with...
Bilingual Customer Service Coordinator $18 - $19 hourly
- Elizabeth, NJ
- 1 day ago
- Elizabeth, NJ
- 1 day ago
center experience and prior dispatcher experience is preferable....
years experience as a DJ Consumer agent or 2+ years of internal or external customer service experience in a high-volume call center environment with knowledge of ACDs, call tracking systems, and call...
Director - Client Services, US Fund Administration
- West Orange, NJ
- 1 day ago
- West Orange, NJ
- 1 day ago
Director - Client Services, US Fund Administration Hybrid-West Orange, NJ or Wilmington, DE Monday to Friday 9:00 a.m. to 6:00 p.m. Eastern Time Candidates for this position must be eligible to...
- Wall Township, NJ
- 1 day ago
- Wall Township, NJ
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Wall Township, NJ
- 1 day ago
- Wall Township, NJ
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Benefits: Medical, Dental and Vision coverage, eligible 1st of the month following hire Vacation, sick and personal time off 401k Plan with generous company match Disability and Life insurance...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Trenton, NJ
- 3 days ago
- Trenton, NJ
- 3 days ago
Location: New York or Remote Seasonal Tax Manager FSO-PCS Private Client Services (PCS) is a growing practice within EY, and youll see that growth reflected in our career opportunities. The team...
Remote WorkDemographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in New Jersey
Highest Education Level
Customer Service Managers in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Collaboration
- Sales
- Reporting
- Coaching
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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