Customer Service Manager Jobs in New Jersey
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Wayne, NJ
- 22 hours ago
- Wayne, NJ
- 22 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Bound Brook, NJ
- 22 hours ago
- Bound Brook, NJ
- 22 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Bilingual Customer Service Coordinator $18 - $19 hourly
- Elizabeth, NJ
- 1 day ago
- Elizabeth, NJ
- 1 day ago
center experience and prior dispatcher experience is preferable....
Customer Service Administrator - Direct Placement Schedule: Monday-Friday, 8:00 AM - 5:00 PM Employment Type: Full-Time, Direct Placement Position Summary We are seeking a highly organized and...
Customer Experience Manager 3.3 3.3 out of 5 stars 3501 New Jersey 42, Turnersville, NJ 08012 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better...
Store - RIO GRANDE, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Securities Services - Customer Success Manager - Vice President
- Jersey City, NJ
- 2 days ago
- Jersey City, NJ
- 2 days ago
JobID: 210638667 Category: Customer Success JobSchedule: Full time Posted Date: 2025-07-02T17:06:30+00:00 JobShift: Day Base Pay/Salary: Brooklyn,NY $118,750.00-$187,500.00; Jersey City,NJ...
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Manager of Customer Support - Environmental Services (ES)
- Mount Laurel, NJ
- 4 days ago
- Mount Laurel, NJ
- 4 days ago
Manages the activities of Customer Support Specialists engaged in handling day to day issues regarding the company's service offerings. Interfaces with regulators, customers, sales force and...
Overview Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Metuchen, NJ
- 4 days ago
- Metuchen, NJ
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Manager, Customer Service & Patient Balance Management
- Paterson, NJ
- 5 days ago
- Paterson, NJ
- 5 days ago
Responsible for managing the daily operations of all Customer Service tasks via telephone, internet, and mail. Responsible for managing, monitoring, and reporting on the collection of open patient...
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Demographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
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Salary for Customer Service Manager Jobs in New Jersey
Highest Education Level
Customer Service Managers in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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