Call Center Representative Jobs in Trenton, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative [17603]
- New Brunswick, NJ (24 miles from Trenton, NJ)
- 2 days ago
- New Brunswick, NJ (24 miles from Trenton, NJ)
- 2 days ago
Call Center Representative Job Location: New Brunswick, NJ - Hybrid (Must reside in NJ) Eligibility/Clearance: Must be authorized to work in the US Shifts: One position for the 8:30 AM - 5:00 PM shift...
Call Center Representative - 12-8
- Warminster, PA (17 miles from Trenton, NJ)
- 4 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 4 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (17 miles from Trenton, NJ)
- 4 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 4 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Job Order Number: DE9940318 Job Title: Contact Center Representative Company: Intermountain Health Location: Trenton, NJ Salary: Education: Less Than High School Experience: None Hours: Duration:...
center experience preferred Bilingual Spanish is a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available...
Call Center Representative - OHS Team
- Warminster, PA (17 miles from Trenton, NJ)
- 10 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 10 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (17 miles from Trenton, NJ)
- 13 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 13 days ago
Warminster, PA 1 DAYS AGO 21694171 Summary Warminster, PA $15.00 - $15.00 per Hour 6 Months Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...
- Warminster, PA (17 miles from Trenton, NJ)
- 13 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 13 days ago
Warminster, PA 1 DAYS AGO 21694182 Summary Warminster, PA $16.00 - $16.00 per Hour 1 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...
- Moorestown, NJ (19 miles from Trenton, NJ)
- 14 days ago
- Moorestown, NJ (19 miles from Trenton, NJ)
- 14 days ago
RESPONSIBILITIES: Schedule Appointments: Book new patient visits, follow-ups, and routine exams with the correct doctor. Complete all required forms accurately. Confirm Appointment Details: Let...
Contact Center Representative, Branchburg, NJ
- Branchburg, NJ (21 miles from Trenton, NJ)
- 18 days ago
- Branchburg, NJ (21 miles from Trenton, NJ)
- 18 days ago
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team...
Call Center Representative - App Services
- Warminster, PA (17 miles from Trenton, NJ)
- 20 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 20 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Contact Center Representative - Bilingual (Fulltime, In-Office)
- Bristol, PA (8 miles from Trenton, NJ)
- 21 days ago
- Bristol, PA (8 miles from Trenton, NJ)
- 21 days ago
The Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs. Schedule: Monday-Friday: 11:00 AM...
- Warminster, PA (17 miles from Trenton, NJ)
- 21 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 21 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Child Support Call Center Agent
- Hightstown, NJ (12 miles from Trenton, NJ)
- 22 days ago
- Hightstown, NJ (12 miles from Trenton, NJ)
- 22 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Client Support Specialist - Greater Philadelphia, PA Area
- Warrington, PA (21 miles from Trenton, NJ)
- 27 days ago
- Warrington, PA (21 miles from Trenton, NJ)
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Demographic Data for Trenton, NJ
Moving to Trenton, NJ? Find some basic demographic data about Trenton, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Trenton, NJ
Highest Education Level
Call Center Representatives in Trenton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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