Call Center Representative Jobs in Trenton, NJ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-11 of 11 Jobs

Scheduling Call Center Rep - 2nd Shift

Warminster, PA (17 miles from Trenton, NJ)
1 day ago

Warminster, PA (17 miles from Trenton, NJ)
1 day ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

ULINE- Call Center Representative

Churchville, PA (13 miles from Trenton, NJ)
2 days ago

Churchville, PA (13 miles from Trenton, NJ)
2 days ago

Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer...

Call Center Assoc

New Brunswick, NJ (24 miles from Trenton, NJ)
4 days ago

New Brunswick, NJ (24 miles from Trenton, NJ)
4 days ago

CALL CENTER ASSOC Culinary & Nutrition The CALL CENTER ASSOC will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone call...

Call Center Representative

Bensalem, PA (13 miles from Trenton, NJ)
4 days ago

Bensalem, PA (13 miles from Trenton, NJ)
4 days ago

Competitive Base Salary - Experience Required ****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU***** ****401K – PFFCU contributes automatic 6% regardless of...

Customer Care Associate I - FM

Bristol, PA (8 miles from Trenton, NJ)
7 days ago

Bristol, PA (8 miles from Trenton, NJ)
7 days ago

Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....

Call Center Representative

Pennington, NJ (8 miles from Trenton, NJ)
25 days ago

Pennington, NJ (8 miles from Trenton, NJ)
25 days ago

Call Center Representative Contract: Pennington, New Jersey, US Salary Range: 21.00 - 22.00 | Per Hour Job Code: 362557 End Date: 2025-07-03 Days Left: 28 days, 7 hours left Job Details: Title: Call...

Call Center Representative- Service BDC

Doylestown, PA (22 miles from Trenton, NJ)
30+ days ago

Doylestown, PA (22 miles from Trenton, NJ)
30+ days ago

Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Why Fred Beans?...

Call Center Representative

Doylestown, PA (22 miles from Trenton, NJ)
30+ days ago

Doylestown, PA (22 miles from Trenton, NJ)
30+ days ago

Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Join Fred Beans Automotive Group, voted Best Places to Work 6 years running!...

Customer Care Associate I, Redi Carpet-1

Bristol, PA (8 miles from Trenton, NJ)
45+ days ago

Bristol, PA (8 miles from Trenton, NJ)
45+ days ago

Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....

Call Center Agent

Glenside, PA (24 miles from Trenton, NJ)
90+ days ago

Glenside, PA (24 miles from Trenton, NJ)
90+ days ago

Call Center Customer Service Agents wanted - Great Automotive Industry Career Opportunity! We are a successful family owned automotive group located in Glenside, PA, looking for dynamic,...

Market Research Call Center Agent

Cherry Hill, NJ (24 miles from Trenton, NJ)
90+ days ago

Cherry Hill, NJ (24 miles from Trenton, NJ)
90+ days ago

If you do not live in PA do NOT apply. This is a WORK FROM HOME POSITION but For PA Residents ONLY. IF YOU START IMMEDIATELY YOU WILL RECEIVE A $300 BONUS AFTER WORKING THE FULL SHIFT YOUR FIRST...

Remote Work

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Demographic Data for Trenton, NJ

Moving to Trenton, NJ? Find some basic demographic data about Trenton, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Trenton, NJ

Local

National

Total Population

222,481

Number of Businesses

4,312

City Size

Large

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Trenton, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Trenton, NJ offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Trenton, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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