Customer Service Analyst Jobs in Trenton, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Sales Consultant - Customer Service
- Carmax
- Langhorne, PA (8 miles from Trenton, NJ)
- 21 days ago
- Langhorne, PA (8 miles from Trenton, NJ)
- 21 days ago
7100 - Langhorne - 1776 E Lincoln Hwy, Langhorne, Pennsylvania, 19047 CarMax, the way your career should be! Position Overview As a Customer Specialist in Training, you will be empowered to...
In PersonJob Order Number: DF0797222 Job Title: Customer Support Analyst (5312) Company: SMX Location: Trenton, NJ Salary: Education: Information Not Provided Experience: Information Not Provided Hours:...
In PersonIST Customer Support Analyst I
- Rutgers
- New Brunswick, NJ (24 miles from Trenton, NJ)
- 19 days ago
- New Brunswick, NJ (24 miles from Trenton, NJ)
- 19 days ago
Recruitment/Posting Title: IST Customer Support Analyst I Job Category: Staff & Executive - Information Technology Department: Enterprise Service Delivery Overview: Rutgers, The State University...
HybridTechnical Customer Success Analyst- US Based (Hybrid)
- Syneos Health, Inc
- Newtown, PA (11 miles from Trenton, NJ)
- 22 days ago
- Newtown, PA (11 miles from Trenton, NJ)
- 22 days ago
Description Technical Customer Success Analyst- US Based (Hybrid) Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner...
HybridCustomer Service Operations Analyst
- ANI Pharmaceuticals
- Princeton, NJ (11 miles from Trenton, NJ)
- 90+ days ago
- Princeton, NJ (11 miles from Trenton, NJ)
- 90+ days ago
About the Role Reporting to the Senior Customer Service Manager, the Customer Service Operations Analyst will serve as a key bridge between commercial operations, customer service, supply chain,...
In PersonDemographic Data for Trenton, NJ
Moving to Trenton, NJ? Find some basic demographic data about Trenton, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Trenton, NJ
Highest Education Level
Customer Service Analysts in Trenton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Finance
- Procurement
- Windows 10
- Operations Analysis
- Call Center Experience
- Escalation Management
- Order Entry
- Customer Support
- Zendesk
- Customer Success
- Resolution
- Printing
- Client Services
- Retail Sales
- Invoicing
- General Repair
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- Scanning
- Energetic
- Administrative Skills
- Billing
- Retail
- High School Diploma
- Troubleshooting
- Written Communication
- Auditing
- Customer Relations
- Investigation
- Documentation
- Punctual
- Filing
- Inventory Management
- Reporting
- Collaboration
- Flexibility
- Microsoft PowerPoint
- Sales
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Time Management
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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