Customer Service Manager Jobs in Franklin, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- TJX
- East Hanover, NJ (23 miles from Franklin, NJ)
- 2 days ago
- East Hanover, NJ (23 miles from Franklin, NJ)
- 2 days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In PersonLead Client Service Coordinator
- FACE FOUNDRIE
- Morristown, NJ (23 miles from Franklin, NJ)
- 5 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 5 days ago
About FACE FOUNDRIE: FACE FOUNDRIE is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIE...
In Person- Lumanity
- Morristown, NJ (23 miles from Franklin, NJ)
- 6 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 6 days ago
Overview/About Lumanity Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together...
Hybrid- The Creative Bureau
- Ramsey, NJ (23 miles from Franklin, NJ)
- 11 days ago
- Ramsey, NJ (23 miles from Franklin, NJ)
- 11 days ago
Customer Experience Manager Location: Northern New Jersey | Employment Type: Full-Time A growing residential services/installation company is seeking a Customer Experience Manager to oversee and...
In PersonCompany DescriptionBEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range...
In Person- iLABS
- Mahwah, NJ (21 miles from Franklin, NJ)
- 18 days ago
- Mahwah, NJ (21 miles from Franklin, NJ)
- 18 days ago
This role is responsible for providing exceptional support to customers and internal teams by accurately entering and managing order-related data in a fast-paced contract manufacturing...
In PersonPersonal Lines Client Service Manager
- Gallagher
- Whippany, NJ (21 miles from Franklin, NJ)
- 22 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 22 days ago
Nice to have: 1+ years of prior call center experience Currently licensed in P&C Working knowledge of Microsoft software, Applied Epic, and Salesforce....
Remote- Arthur J Gallagher & Co.
- Whippany, NJ (21 miles from Franklin, NJ)
- 26 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 26 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonSmall Business Client Service Manager
- Arthur J Gallagher & Co.
- Whippany, NJ (21 miles from Franklin, NJ)
- 26 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 26 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonSmall Business Client Service Manager
- Gallagher
- Whippany, NJ (21 miles from Franklin, NJ)
- 27 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 27 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Gallagher
- Whippany, NJ (21 miles from Franklin, NJ)
- 27 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 27 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonEngineering Manager, Customer Support
- BEUMER Group
- Franklin, NJ
- 30+ days ago
- Franklin, NJ
- 30+ days ago
Company DescriptionBEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology....
In Person- Arthur J Gallagher & Co.
- Whippany, NJ (21 miles from Franklin, NJ)
- 30+ days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Whippany, NJ (21 miles from Franklin, NJ)
- 45+ days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 45+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
Hybrid- Crane Co.
- West Caldwell, NJ (23 miles from Franklin, NJ)
- 45+ days ago
- West Caldwell, NJ (23 miles from Franklin, NJ)
- 45+ days ago
Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator II at our West Caldwell, NJ location. About Crane: Crane Aerospace & Electronics supplies critical...
In PersonDemographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Franklin, NJ
Highest Education Level
Customer Service Managers in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »