Customer Service Representative Jobs in Franklin, NJ
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Automotive Service writing customer service
- Ramsey, NJ (23 miles from Franklin, NJ)
- 5 hours ago
- Ramsey, NJ (23 miles from Franklin, NJ)
- 5 hours ago
Experienced service writer or general service technician looking to manage oversee and sales of automotive service. We are super busy and have an amazing team in place. Person with great attitude...
In PersonCalling All Experienced Moving Customer Service Reps!
- Fairfield, NJ (22 miles from Franklin, NJ)
- 14 hours ago
- Fairfield, NJ (22 miles from Franklin, NJ)
- 14 hours ago
Customer Service Representative Moving Industry Experience Required We are seeking an experienced Customer Service Representative to join our growing moving company....
In PersonInside Optimization Specialist - Customer Service - Vet Tech
- PV8 US Innovex Inc.
- Parsippany, NJ (20 miles from Franklin, NJ)
- 20 hours ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 20 hours ago
Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been...
In Person- Wawa, Inc.
- Mountain Lakes, NJ (16 miles from Franklin, NJ)
- 1 day ago
- Mountain Lakes, NJ (16 miles from Franklin, NJ)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonCustomer Service Representative
- TruGreen
- Wayne, NJ (21 miles from Franklin, NJ)
- 2 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 2 days ago
10079160 Owens Drive, Wayne, New Jersey 07470 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to quality. We all have an important role to...
In PersonCustomer Service Representative II - Goshen, NY
- Maximus
- Goshen, NY (22 miles from Franklin, NJ)
- 2 days ago
- Goshen, NY (22 miles from Franklin, NJ)
- 2 days ago
Essential Duties and Responsibilities: - Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols. - Deliver individual and group...
In PersonCustomer Service Representative
- Western Pest Services
- Parsippany, NJ (20 miles from Franklin, NJ)
- 2 days ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 2 days ago
We are currently seeking a Customer Service Representative based in our Parsippany, NJ headquarters location....
In PersonAbout the Role The Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to...
In Person- Raising Cane's
- Fairfield, NJ (22 miles from Franklin, NJ)
- 3 days ago
- Fairfield, NJ (22 miles from Franklin, NJ)
- 3 days ago
Starting hiring pay at: $ 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service Representative
- Ascendo
- Wayne, NJ (21 miles from Franklin, NJ)
- 3 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 3 days ago
We are seeking a motivated and dependable individual to join our team in a customer service and office support role. The ideal candidate is organized, proactive, team-oriented, and comfortable...
In PersonCustomer Service And Sales In Costco - Brand Ambassador - Weekly Pay
- East Hanover, NJ (23 miles from Franklin, NJ)
- 6 days ago
- East Hanover, NJ (23 miles from Franklin, NJ)
- 6 days ago
un CUSTOMER SERVICE AND SALES IN COSTCO - BRAND AMBASSADOR - WEEKLY PAY (East Hanover) image 1 of 1 compensation: Opportunity to earn up to $30/hour based on performance ZIPFIZZ BRAND PROMOTER:...
In PersonMulti-Location Customer Service Specialist
- Capital One
- Ledgewood, NJ (16 miles from Franklin, NJ)
- 8 days ago
- Ledgewood, NJ (16 miles from Franklin, NJ)
- 8 days ago
View More Jobs Multi-Location Customer Service Specialist Butler, NJ, United States and 1 more JOB DESCRIPTION This position is essential to the success of our retail stores. Customer Service...
In Person- East Hanover, NJ (23 miles from Franklin, NJ)
- 8 days ago
- East Hanover, NJ (23 miles from Franklin, NJ)
- 8 days ago
un Dispatch Customer Service (East Hanover, NJ) 17 Farinella Drive near Rt. 10 East compensation: Wage is based on experience employment type: job title: Dispatch Customer Service FULL TIME...
In Person- KFC
- Oakland, NJ (19 miles from Franklin, NJ)
- 8 days ago
- Oakland, NJ (19 miles from Franklin, NJ)
- 8 days ago
Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning...
In PersonCustomer Service Rep(03975) - 141-US HIGHWAY 46
- Domino's Pizza
- Budd Lake, NJ (18 miles from Franklin, NJ)
- 9 days ago
- Budd Lake, NJ (18 miles from Franklin, NJ)
- 9 days ago
Company Description Job Description Prepare orders for food and beverages received, telephone, or personally from customer by using computer: Edits orders received from price and nomenclature....
In PersonDemographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, NJ
Highest Education Level
Customer Service Representatives in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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